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Hotel Puebla Plaza

2.5 star property

Photo gallery for Hotel Puebla Plaza

Courtyard
Courtyard
Interior
Triple Room
Courtyard

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
5 Poniente No 111, Downtown, Puebla, PUE, 72000
  • Zócalo de Puebla
    ‪2 min walk‬
  • Puebla Cathedral
    ‪3 min walk‬
  • Puebla Convention Center
    ‪13 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room, 2 Double Beds

Classic Quadruple Room, 2 Double Beds

Classic Quadruple Room, 2 Double Beds

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 2 Double Beds

Luxury Double Room, 2 Double Beds

Luxury Double Room, 2 Double Beds

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed

Double Room, 1 Double Bed

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Luxury Room, 1 King Bed, City View

Luxury Room, 1 King Bed, City View

Luxury Room, 1 King Bed, City View

  • City view
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool

NH Puebla Centro Histórico

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1214)
The price is AU$109
for 1 room
includes taxes & fees
7 May - 8 May
NH Puebla Centro Histórico

About the area

Puebla

With a stay at Hotel Puebla Plaza, you'll be centrally located in Puebla, steps from Zócalo de Puebla and 3 minutes by foot from Puebla Cathedral. .This hotel is 11.4 mi (18.3 km) from Africam Safari and 3 mi (4.8 km) from Centro Expositor.

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Puebla Convention Center - 13 min walk - 1.2 km
  • Centro Expositor - 6 min drive - 4.8 km
  • Angelopolis Commercial Center - 8 min drive - 6.2 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla Intl. Airport (PBC) - 43 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬2 min walk
  • ‪Tortas Meche - ‬2 min walk
  • ‪Attico 303 - ‬2 min walk
  • ‪Comal Cocina de Antojo - ‬1 min walk
  • ‪Miel de Agave - ‬3 min walk

About this property

Hotel Puebla Plaza

Colonial hotel in Puebla with a 24-hour front desk
Hotel Puebla Plaza offers 37 accommodations, which are accessible via exterior corridors and feature irons/ironing boards and complimentary toiletries. Beds feature premium bedding. Digital television is provided. Bathrooms include showers.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 37 guestrooms. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones, as well as desks and a turndown service.
Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.
Take advantage of the hotel's 24-hour room service.
Featured amenities include express check-in, express check-out, and a 24-hour front desk.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7:00 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Puebla Plaza
Puebla Plaza
Hotel Puebla Plaza Hotel
Plaza Hotel Puebla
Hotel Puebla Plaza Puebla
Hotel Puebla Plaza Hotel Puebla

Hotel Puebla Plaza Reviews

Reviews

6.8
Rating 10 - Excellent. 49 out of 251 reviews
Rating 8 - Good. 74 out of 251 reviews
Rating 6 - Okay. 70 out of 251 reviews
Rating 4 - Poor. 28 out of 251 reviews
Rating 2 - Terrible. 30 out of 251 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Edgar

Close to the zocalo , nice area.
Stayed 2 nights in Dec 2024

10/10 Excellent

Francisco

Stayed 1 night in Sep 2024

10/10 Excellent

Giovanna

Stayed 1 night in Aug 2024

6/10 Okay

Carlos

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Cheap hotel to stay in downtown…

2/10 Terrible

Montserrat

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Doors Closed upon arrival.

We found the hotel Closed upon arrival. Had to booked another one in emergency. Reported immediately to Hotels.com. This case is pending resolution.
Stayed 2 nights in Jul 2023

2/10 Terrible

Javier Antonio

Disliked: Cleanliness, staff & service
I showed up at 4pm to check in and nobody was there to open the door for me. So i went to lunch and came back half an hour later. Leaning lady opened the door and informed me that nobody was working and she didnt know when somebody would be at the desk to check me in. Pretty infuriating!
Stayed 2 nights in Jan 2023

2/10 Terrible

Hannali

Stayed 1 night in Oct 2022

2/10 Terrible

Carlos

Stayed 1 night in Oct 2022

6/10 Okay

Marcus

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2021

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit Puebla!

My experience here was great. The gal in the front desk was amazing in providing detailed recommendations on getting around the city and provided sources for day trips.
Stayed 2 nights in Oct 2021

8/10 Good

David

Stayed 1 night in Sep 2021

10/10 Excellent

Elisa

Stayed 2 nights in Jun 2021

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location

I stayed here twice and had a good experience both times. The reception and cleaning staff are wonderful and you can't beat the central location.
Stayed 2 nights in Nov 2019

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location

The reception and cleaning staff here were really excellent, but speak limited English. The location can't be beat as it is less than a block from the cathedral and walkable to the historic center sites of interest. The only improvements I would make would be to include a bathmat with the daily linens, have a towel rod or hook in the bathroom, and to have a shelf near the bathroom sink for putting toiletries. I will definitely stay here the next time I'm in Puebla!
Stayed 1 night in Nov 2019

10/10 Excellent

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Puebla Plaza

Great location
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, clean and central place to stay

We were lucky enough to get a room during a very busy weekend and stayed one night only. The room was big, comfortable, and clean. The water was hot, the hair products good and despite the crowded streets, it was very quiet for us to rest a while. For three friends traveling together, it was a good budget/comfort pick. No elevator, so be mindful of heavy luggage. Nevetheless, the concierge helped with the bags and getting taxis.
Stayed 1 night in Dec 2018

8/10 Good

claudia

Liked: Cleanliness, staff & service, property conditions & facilities

Poor assistance

The service it was nice but in the night I was in need of assistance and nobody respond to my call.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location in downtown Puebla, rooms and beds too small, no wi-fi
Stayed 1 night in Aug 2018

4/10 Poor

Juan Pablo

Over priced poor hotel

Small rooms without phone or facing outside windows. The whole hotel smells to chlorine. No extra sets of sheets, blankets. Reception won't pick up the phone if there is no more vacancy even if you are a guest already
Stayed 1 night in Dec 2017

2/10 Terrible

Adelle, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel, we pay for junior suite with double bed and they give us a very small tittle room with only one bed. very small bathroom. we ask for a extra pillow and the answer NO we don't have extra pillows.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice colonial feel, very good location right where you want to be.

6/10 Okay

Friar Luis, Chicopee, MA

Liked: Staff & service, room comfort
Disliked: Cleanliness

Perfect hotel in downtown.

The price is perfect. I think we have what we pay. The place is kid of old, but is part of the architecture.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The personal was always polite

8/10 Good

David, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

April 2016

Overall, very good. The exception was consistent poor WiFi reception.

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort