Could be a great hotel but it isn’t there yet. Location is privileged, staff is friendly but there were too many fails. From three rooms we had reserved, there were issues, in one keys didn’t work, for another one the lock was defective, staff came to look at it and supposedly fix it while we were out, that didn’t happen. At 10:00PM we couldn’t use the room, we asked if we could be moved to another room and our request went to deaf ears, not a clear NO, nor a yes. Finally a lady showed up and showed us the “trick” to open the door.
Bathrooms need in depth cleaning, dirt is embedded on the floor. Dust is accumulated on the vents above the toilet, and the toilet had visible stains making evident no attention is given to those details.
Room is of a good size, and beds are comfy.
Staff at front desk was friendly, at the resultant they just did their job, I guess they were overwhelmed by the number of guests. Buffet breakfast was just meh, nothing worth mentioning. Everything is set up towards the end of the restaurant, space is limited and people make it difficult to move around.
I don’t know if I’ll return to this property, it has potential to be outstanding but the little details need to be addressed.