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AluaSoul Orotava Valley - Adults only

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for AluaSoul Orotava Valley - Adults only

Lobby
1 bedroom, in-room safe, desk, laptop workspace
Lobby
1 bedroom, in-room safe, desk, laptop workspace
Outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas, pool loungers

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • All-inclusive
  • Pet-friendly
  • Breakfast included
  • Pool
  • Gym

Explore the area

Map
Calle Manuel Yanes Barreto, 13, Puerto de la Cruz, Tenerife, 38400
  • Garden Beach
    9 min walk
  • Bahia Chiripa
    6 min walk
  • Chimisay
    28 min drive
  • Santa Cruz de Tenerife (TFN-Tenerife North)
    33 min drive

Room options

View all photos for Suite Frontal Ocean View (1 adult)

1 bedroom, in-room safe, desk, laptop workspace

Suite Frontal Ocean View (1 adult)

  • 40 sq m
  • Ocean view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite Frontal Ocean View (3 adults)

1 bedroom, in-room safe, desk, laptop workspace

Suite Frontal Ocean View (3 adults)

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for My Favorite Club Suite Frontal Ocean View (1 adult)

1 bedroom, in-room safe, desk, laptop workspace

My Favorite Club Suite Frontal Ocean View (1 adult)

  • 40 sq m
  • Ocean view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite Frontal Ocean View (2 adults)

1 bedroom, in-room safe, desk, laptop workspace

Suite Frontal Ocean View (2 adults)

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (1 Adult)

1 bedroom, in-room safe, desk, laptop workspace

Suite (1 Adult)

  • 40 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for My Favorite Club Suite Frontal Ocean View (3 adults)

1 bedroom, in-room safe, desk, laptop workspace

My Favorite Club Suite Frontal Ocean View (3 adults)

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Suite (Teide View) (1 Adult)

1 bedroom, in-room safe, desk, laptop workspace

Suite (Teide View) (1 Adult)

  • 40 sq m
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite (Teide View) (2 Adults)

1 bedroom, in-room safe, desk, laptop workspace

Suite (Teide View) (2 Adults)

  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite (Teide View) (3 Adults)

1 bedroom, in-room safe, desk, laptop workspace

Suite (Teide View) (3 Adults)

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Suite (2 Adults)

1 bedroom, in-room safe, desk, laptop workspace

Suite (2 Adults)

  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for My Favorite Club Suite Frontal Ocean View (2 adults)

1 bedroom, in-room safe, desk, laptop workspace

My Favorite Club Suite Frontal Ocean View (2 adults)

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite (3 Adults)

1 bedroom, in-room safe, desk, laptop workspace

Suite (3 Adults)

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

Similar properties

Pool

FERGUS Puerto de la Cruz

Pool
Breakfast included
All-inclusive
Kids pool
4.1 out of 5, Very good, (48)
The price is AU$400
for 1 room
includes taxes & fees
1 Jan - 2 Jan
FERGUS Puerto de la Cruz

About the area

Puerto de la Cruz

With a stay at AluaSoul Orotava Valley - Adults only in Puerto de la Cruz, you'll be by the ocean, within a 5-minute drive of Plaza del Charco and Garden Beach. .This eco-certified hotel is 0.5 mi (0.9 km) from Tenerife Beaches and 0.5 mi (0.9 km) from San Felipe Castle.

What's nearby

  • Taoro Park - 15 min walk
  • Plaza del Charco - 19 min walk
  • Loro Park - 20 min walk
  • Lago Martianez Swimming Pools - 5 min drive
  • La Paz Lookout - 5 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 32 min drive

Restaurants

  • ‪Playa Jardin - ‬9 min walk
  • ‪Andana Beach Club - ‬9 min walk
  • ‪Restaurante-Pizzeria Don Camilo - ‬4 min drive
  • ‪Alberto's Bar - ‬12 min walk
  • ‪Mazaroco - ‬16 min walk

About this property

AluaSoul Orotava Valley - Adults only

Adults-only hotel with 2 restaurants and free breakfast
AluaSoul Orotava Valley - Adults only offers 202 accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations offer separate sitting areas. LED televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and hair dryers.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor tennis court, an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 202 guestrooms featuring refrigerators and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.
Take advantage of recreational opportunities offered, including an outdoor pool, an outdoor tennis court, and a sauna. This Mediterranean hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with local and international cuisine at Terra Café, one of the hotel's 2 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Terra Café - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Mare Nubium - This restaurant specializes in local and international cuisine and serves dinner only. Open daily.
Kentia Pool Club - This bar is located by the pool. Open daily.
Agua Lobby Bar - Onsite bar. Open daily.

All-inclusive details

All-inclusive room rates at AluaSoul Orotava Valley - Adults only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Buffet meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • On-site parking options include a carport
  • Free off-site parking within 328 ft

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • Terra Café
  • Mare Nubium
  • Kentia Pool Club
  • Agua Lobby Bar

Things to do

  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Table tennis
  • Tennis
  • Yoga classes

Conveniences

  • Lift
  • Gift shop/newsstand
  • Corner/local shop
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible (may have limits)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • Games
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • Renovated entire property – November 2021
  • Reusable cups only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV/satellite channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Fridge

More

  • Desk
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children younger than 16 are not allowed at this adults-only property; all guests 16 and older are welcome
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 10:00 AM to 6:00 PM
Guests under 16 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property

Property is also known as

Diamante Suites
Diamante Suites Hotel
Diamante Suites Puerto de la Cruz
Hotel Diamante Suites
Hotel Diamante Suites Puerto de la Cruz
Hotel Diamante Suites Adults Puerto de la Cruz
Hotel Diamante Suites Adults
Diamante Suites Adults Puerto de la Cruz
Diamante Suites Adults
Hotel Diamante Puerto De La Cruz
Hotel Diamante Suites Tenerife/Puerto De La Cruz
Hotel Diamante Suites Adults Only
Hotel Diamante Suites
Aluasoul Orotava Valley
AluaSoul Orotava Valley Adults only
AluaSoul Orotava Valley - Adults only Hotel
AluaSoul Orotava Valley - Adults only Puerto de la Cruz
AluaSoul Orotava Valley - Adults only Hotel Puerto de la Cruz

AluaSoul Orotava Valley - Adults only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 101 reviews" "
Rating 8 - Good. 43 out of 101 reviews" "
Rating 6 - Okay. 22 out of 101 reviews" "
Rating 4 - Poor. 9 out of 101 reviews" "
Rating 2 - Terrible. 4 out of 101 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Gordon Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó la tranquilidad pero la comida no era muy buena y casi siempre salio frio. Las bebidas de todo incluido están limitadas a unas marcas desconocidas y en general la calidad y servicio ha bajado muchísimo desde mi última visita hace solo unos 6 meses
Stayed 3 nights in Nov 2023

10/10 Excellent

Moran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay
The room was amazing, the staff were helpful and very nice and the hotel was great! One elevator didnt work which was an inconvenience but not too bad for us, and the breakfast was always the same. These are the only downsides, but i would definitely come back.
Stayed 5 nights in Sep 2023

10/10 Excellent

Gordon Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente fin de semana larga
Una escapada de fin de semana larga relajante. Todo nos gustó mucho, especialmente el trato de todos los trabajadores. Volveremos
Stayed 3 nights in Jun 2023

10/10 Excellent

Sven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected. Would stay there again.
Stayed 8 nights in Apr 2023

10/10 Excellent

Mary Grace

Stayed 7 nights in Apr 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Rikard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Steven

Decent hotel and breakfast. Rooms dated
Stayed for one night in a family room. The hotel is nice but rooms are dated. Breakfast was OK with fresh omelettes and pancakes, but we found the evening meal to be very restrictive.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
No outside space. Not a hotel per se - no room service or facilities, buffet restaurant. Pool was small opened late and closed early. Staff were very good, helpful and friendly.
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room, great view and great breakfast
Fantastic view. Very good breakfast. It was always easy find a car space near the hotel.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
Problems checking in
Stayed 7 nights in Dec 2018

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities, room comfort
Nice enough hotel. Up a hill, so kept fit! Bar staff lovely.
Stayed 3 nights in Nov 2018

6/10 Okay

Anastasiya

Liked: Cleanliness, room comfort
Has a potential but would NOT recommend
The hotel has a potential and it is not a biggy that it is outdated, the room was big with a balcony overlooking mountains, people who work there are super nice BUT I would not recommend anybody to stay there, here is why: 1) you have to pay for Wi-Fi in cash per hour/day and per device 2) in order to get a towel for the pool you need to go all the way to the front desk and leave a 20 euro cash deposit 3) breakfast is horrible, even though there is a variety of stuff there most of is just tasteless mush. The only thing I could it was a croissant and banana, but when I tried to take it with me because we were leaving for a hike an older German dude (guest of the hotel) stopped me in the middle of a restaurant and told me I can't take food out. 4) the hotel is full of older German people in their 70s Like I said, it has a potential but it is not being realized because of a way everything is set up.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very satisfied! Good breakfast, very large room, 10 minutes walking from the beach

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
loved hotel and views walking distance to beach
My room was lovely spacious and comfortable i cannot complain it was like going from home to home i had everything i needed for my comforts.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to Loro parque
The staff were super helpful the room was emnous and clean. The location was good for me as my main interest to going to Tenerife was to see Loro parque which was very close. The only thing that I'd say why I wouldn't give it 10/10 is the food was a bit of a let down. It was edible but not tasty.

8/10 Good

nikki, B-D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet place to stay
We had been here before, We like adult ONLY hotels, staff are great and don't pester you to clean the room, looking forward to going back again

6/10 Okay

alfred brian, Palm Mar, South Tenerife

Liked: Cleanliness
Disappointed
Diamante Suites rooms are in need of a facelift. Dark furniture, poorly sprung beds and poor outlook to the sea. The food was lukewarm served with cold plates. We bought a drink in the bar and took them down to the restaurant to enjoy with our meal but we were refused entry. They said this is not permitted????? We selected this hotel to check it out for a visit with our daughter in Sept. Will not return!!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location good price bad wifi
They wifi in the room just did not work. The wifi in the lobby was slow

10/10 Excellent

richard, Bournemouth.u.k.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recomended
We spent a short break here and was very happy with everything about it, we would certainly come again.The suites were very clean and comfortable, and the hotel staff were very friendly.

2/10 Terrible

elena, New- York, Moscow

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terribe hotel!
Rooms are terrible! Walls and curtains have Cold blue color, Not cozy at all! ! We got firKin frozen! Food is average for 4 starts hotel! NO hot water for tea by request! We traveled in Canarian Island for a month- it was worst 4 starts hotel! Only lobby looks decent. Hotel Escuela Santa Brígida and Hotel Roca Negra are amazing 4 starts in all ways places compare to this "Diamond hotel"!

8/10 Good

Joshua

Liked: Staff & service, room comfort
Good value for the price
Great pool, nice breakfast but our room had some water damage (which was fixed after we mentioned it twice). Top view to the ocean.
Stayed 3 nights in Dec 2023