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Hotel Puerto Palace

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Puerto Palace

2 outdoor pools, pool umbrellas, pool loungers
Front of property - evening/night
TV
Exterior
Front of property

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast included
  • Spa
  • Pool
  • Gym

Explore the area

Map
c/ Dr, Cobiella Zaera s.n., Puerto de la Cruz, Tenerife, 38400
  • Taoro Park
    7 min walk
  • Risco Belle Aquatic Gardens
    12 min walk
  • Plaza del Charco
    14 min walk
  • Santa Cruz de Tenerife (TFN-Tenerife North)
    29 min drive

Room options

View all photos for Standard Single Room

Down duvets, minibar, desk, blackout curtains

Standard Single Room

  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

Down duvets, minibar, desk, blackout curtains

Standard Triple Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Economy Triple Room

Down duvets, minibar, desk, blackout curtains

Economy Triple Room

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Down duvets, minibar, desk, blackout curtains

Standard Double Room

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Economy Double Room (2 adults + 1 child)

Down duvets, minibar, desk, blackout curtains

Economy Double Room (2 adults + 1 child)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room (2 adults, 2 children)

Down duvets, minibar, desk, blackout curtains

Family Room (2 adults, 2 children)

  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Family Room (3 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Family Room (3 adults and 1 child)

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double Room Single Use

Down duvets, minibar, desk, blackout curtains

Double Room Single Use

  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Single Room, Sea View

Down duvets, minibar, desk, blackout curtains

Standard Single Room, Sea View

  • Sea view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room, Pool View

Down duvets, minibar, desk, blackout curtains

Standard Single Room, Pool View

  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room Single Use, Pool View

Down duvets, minibar, desk, blackout curtains

Double Room Single Use, Pool View

  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Twin Beds

View all photos for Economy Double Room

Down duvets, minibar, desk, blackout curtains

Economy Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Single Use, Sea View

Down duvets, minibar, desk, blackout curtains

Double Room Single Use, Sea View

  • 32 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (3 adults)

Down duvets, minibar, desk, blackout curtains

Family Room (3 adults)

  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds

View all photos for Double Room, Pool View

Down duvets, minibar, desk, blackout curtains

Double Room, Pool View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Double Room, Sea View

Down duvets, minibar, desk, blackout curtains

Double Room, Sea View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Triple Room, Sea View

Down duvets, minibar, desk, blackout curtains

Triple Room, Sea View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Beds OR 3 Large Twin Beds

View all photos for Triple Room, Pool View

Down duvets, minibar, desk, blackout curtains

Triple Room, Pool View

  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed OR 3 Large Twin Beds

View all photos for Double Room, Pool View (2 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Double Room, Pool View (2 adults and 1 child)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Double Room, Sea View (2 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Double Room, Sea View (2 adults and 1 child)

  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Standard Room (2 adults and 1 child)

Down duvets, minibar, desk, blackout curtains

Standard Room (2 adults and 1 child)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room (4 adults)

Down duvets, minibar, desk, blackout curtains

Family Room (4 adults)

  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

Similar properties

Pool

Hotel Las Aguilas Tenerife, Affiliated by Melia

Pool
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All-inclusive
Kids pool
4.3 out of 5, Excellent, (121)
The price is AU$226
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hotel Las Aguilas Tenerife, Affiliated by Melia

About the area

Puerto de la Cruz

When you stay at Hotel Puerto Palace in Puerto de la Cruz, you'll be near the beach, within a 10-minute walk of Taoro Park and Parque canino Taoro Can. .This family-friendly hotel is 0.6 mi (1 km) from Timanfaya Theater and 0.7 mi (1.1 km) from La Vola.

What's nearby

  • Taoro Park - 7 min walk
  • Plaza del Charco - 14 min walk
  • Loro Park - 3 min drive
  • Lago Martianez Swimming Pools - 3 min drive
  • La Paz Lookout - 4 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 29 min drive

Restaurants

  • ‪Casa Mel - ‬10 min walk
  • ‪Tasca el Olivo - ‬11 min walk
  • ‪Restaurante-Pizzeria Don Camilo - ‬13 min walk
  • ‪Blanco Bar - ‬11 min walk
  • ‪Alberto's Bar - ‬4 min walk

About this property

Hotel Puerto Palace

Family-friendly hotel with 2 outdoor pools and 2 spa tubs
Hotel Puerto Palace offers 314 air-conditioned accommodations with minibars and hair dryers. Rooms open to balconies or patios. Beds feature down comforters. This Puerto de la Cruz hotel provides complimentary wireless Internet access.

Bathrooms include shower/tub combinations with rainfall showerheads, bidets, and complimentary toiletries. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and manicures and pedicures.
Make yourself at home in one of the 314 air-conditioned rooms featuring minibars. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms feature shower/tub combinations with rainfall showerheads and complimentary toiletries.
Dip into one of the 2 outdoor swimming pools or 2 spa tubs and enjoy other recreational amenities, which include an outdoor tennis court. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
You can enjoy a meal at the restaurant serving the guests of Hotel Puerto Palace, or stop in at the snack bar/deli. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Puerto de la Cruz? This hotel has 6458 square feet (600 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Hotel Puerto Palace has a restaurant on site.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Coffee/tea in a common area

Things to do

  • 2 outdoor pools
  • 2 hot tubs
  • Fitness classes
  • Arcade/games room
  • Basketball
  • Children's pool
  • Fitness centre
  • Lifeguards on-site
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Spa services
  • Tennis
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (6458 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures and pedicures
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower/bath combination
  • Towels

Entertainment

  • TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe (surcharge)
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per day

Payment types

Important information

Optional extras

  • In-room safe fee: EUR 2.50 per day
  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that this property has a dress code that requires long pants in the restaurant during dinner hours.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Palace Hotel Puerto
Puerto Palace
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Puerto Palace De La Cruz
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Hotel Puerto de la Cruz
Puerto Palace Hotel
Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Puerto de la Cruz
Puerto de la Cruz Puerto Palace Hotel
Hotel Puerto Palace
Puerto Puerto De La Cruz
Puerto Palace
Hotel Puerto Palace Hotel
Hotel Puerto Palace Puerto de la Cruz
Hotel Puerto Palace Hotel Puerto de la Cruz

Hotel Puerto Palace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 174 out of 435 reviews" "
Rating 8 - Good. 183 out of 435 reviews" "
Rating 6 - Okay. 52 out of 435 reviews" "
Rating 4 - Poor. 19 out of 435 reviews" "
Rating 2 - Terrible. 7 out of 435 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anett

Stayed 10 nights in Jul 2024

10/10 Excellent

Augustina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tidy, staff very friendly and welcoming. Food good and different choices. Very glad i went for half board. great evening entertainment
Stayed 4 nights in Jun 2024

10/10 Excellent

Sigrún

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a wonderful area inside!
Pros: Room was very clean. The furniture is in good condition (some new, some older). The mini-fridge was surprisingly spatious. The terraces are big equipped with clothes rack to dry them if needed. Surely, they propose cleaning and change of towels every day, but we asked for it only two times during our 9-night stay. Second time they changed the linens as well. Staff were all nice. Receptionists and bar/restaurant personell were helpful and attentive, and cleaning staff were top. The pull area and gardens are beautiful and well maintained. You can play mini-golf, ping-pong and tennis for free. Common areas are clean and in a good condition. Private parking has very limited amount of spaces, so we never catched it free, but around the hotel there are plenty of spaces, so we could find place even during the dinner when all people return back to the hotel. Breakfasts were ok, more or less the same all the time, but dinners were really good and different each day. Some days better, some worse, but overall it was always possible to find something for ones taste. Desserts were ok, ice cream was nice. We were in January, so I cannot evaluate air conditioning. Cons: They don't propose draft beer during the dinner. The heated pool could be warmer. Surely, it was warmer than non-heated ones, but still. There were barely a few people swimming. It was not our case, but some economy rooms seem to hava no view at all (on the wall), so it is better to verify with the hotel.
Stayed 9 nights in Jan 2024

10/10 Excellent

Feruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No so bad at all.
Overall good . The place was in a good condition. All staff was very nice and friendly. You need to be in a good physical condition if you want to go outside he hotel to visit the beaches and the rest of Puerto de la Cruze as i was very elevated. The place was at our stay completely invaded by German retired couples. We had he half board and he buffé was no bad but could have been a bit better. Many of the dishes should needed a bit more of seasoning. The pools was said to be heated during winter time, his I doubt except from the 2 whirlpools.
Stayed 9 nights in Dec 2023

10/10 Excellent

Emmanuel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the staff is amazing, the room was clean and big enough. Maybe one of the best hotels for its price. Thanks m!
Stayed 3 nights in Dec 2023

8/10 Good

Yevgeny

Stayed 9 nights in Dec 2023

10/10 Excellent

Johannes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Xiaoyi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, kids friendly
Stayed 12 nights in Aug 2023

8/10 Good

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Jane

Stayed 1 night in May 2023

10/10 Excellent

John

Stayed 2 nights in Apr 2023

10/10 Excellent

Brendon

Stayed 1 night in Feb 2023

10/10 Excellent

jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ac control button is limited to four settings and the top setting is just ok.

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2022

10/10 Excellent

Sebastián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, looking forward to coming back.
The Hotel has anything you may need in terms of facilities. The staff is just amazing so highly recommended.
Stayed 8 nights in Oct 2022

6/10 Okay

Alberto

Stayed 8 nights in Aug 2022

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, wonderful staff.
Very nice and comfortable hotel. Lovely pool and bar area. Always lots of bed to use are the pool area. Room was very comfortable, being alone I had a smaller room which was a generous size. Bath and mini fridge was most appreciated. Down size was having to pay extra for the room safe, prefer this just to be added to the room cost. I was on the 4th floor at the end of the block, lovely view of the pool and mountain area, road traffic was a little loud if on the balcony. The room cleaning was very high standard, and all the hand rails were always being cleaned. Very pleased with the choice of food. Fab paella! Nice area outside to sit and eat.
Stayed 16 nights in Jul 2022

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveller
Friendly, helpful staff - solo trip to visit someone in hospital and I felt safe and comfortable. Excellent pool area and rooms. Recommend.
Stayed 3 nights in Jun 2022

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend or return!
The rooms are quite basic but the hotel itself is really good. Nice pool area, reasonably priced food and drink, clean and very friendly helpful staff.
Stayed 3 nights in Jun 2022

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely worth the money!
An incredible hotel. For the price we paid it exceeded our expectation. Good selection of food, friendly staff. Incredie view from the balcony. Some who were not great at english would be fast to find a staff member who can help further. Rooms cleaned daily to a high standard. Great facilities and in a prime location. Couldn't fault it.
Stayed 4 nights in Apr 2022

6/10 Okay

Petra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property in general is OK, but staff does not speak much english, and was not too helpfull, neither polite.
Stayed 7 nights in Feb 2022

8/10 Good

ALESSANDRO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable
Stayed 7 nights in Mar 2022

10/10 Excellent

Masud

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast options were really good. They had really nice pancakes and other dessert options. The views were amazing from my room and from the restaurant. From the restaurant you can see Mount Teide summit as long as the sky is clear. From the bedroom I could see other mountains, beautiful palm trees, the swimming pools, the sea, the main town. The hotel is at a high viewpoint which helps with the scenery. Although this makes the walk back from the main town a struggle up the hill, but the walk is definitely good. It takes about 15-20 mins to walk to town. They have a 5 to 6 free shuttles buses per weekday to Puerto de la Cruz. There's no free buses on Sunday and Saturday is a limited service. The car park is small, and we'd get back too late for it. But I was always able to find street parking nearby in March. If you're hiring a car, this hotel is ideal as it is not in the main town, where parking is very limited. The hotel has a very nice gym, tennis court, mini golf area. I was very impressed with the pool area. There are 4 pools and they are arranged nicely around nice trees. The bathroom has 2 sinks which was handy for both of us. The balcony views were lovely. The beds were comfortable. The hotel room is a little old fashioned but there were still some modern elements such as the bathroom. The hotel is very clean. I really liked the main lift as you can see it move up from the front of the hotel. The outside lighting was lovely. Overall I'd stay there again.
Stayed 7 nights in Mar 2022