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VH Gran Ventana Beach Resort - All Inclusive

4.0 star property

Photo gallery for VH Gran Ventana Beach Resort - All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
Beach bar
On the beach, white sand, sun-loungers, beach umbrellas
4 restaurants, breakfast, lunch, dinner served; Caribbean cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Bar
  • All-inclusive
  • Spa

Explore the area

Map
Playa Dorado, P.O. Box 22, Puerto Plata, Puerto Plata, 57000
  • Playa Dorada Golf Course
    ‪4 min walk‬
  • Playa Dorada
    ‪11 min walk‬
  • Embassy of the United States Dominican Republic
    ‪8 min drive‬
  • Puerto Plata (POP-Gregorio Luperon Intl.)
    ‪31 min drive‬

Room options

View all photos for Superior Room

Free minibar, in-room safe, free cots/infant beds, WiFi

Superior Room

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room

Superior Room

Superior Room

  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Superior Room

Free minibar, in-room safe, free cots/infant beds, WiFi

Superior Room

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

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About the area

Puerto Plata

Located in Puerto Plata (Playa Dorada), VH Gran Ventana Beach Resort - All Inclusive is a 4-minute walk from Playa Dorada Golf Course and 11 minutes by foot from Playa Dorada. .This all-inclusive property is 2.6 mi (4.2 km) from Fun City and 4.2 mi (6.8 km) from Embassy of the United States Dominican Republic.

What's nearby

  • Playa Dorada Golf Course - 4 min walk - 0.4 km
  • Playa Dorada - 11 min walk - 1.0 km
  • Malecón De Puerto Plata - 8 min drive - 6.8 km
  • Embassy of the United States Dominican Republic - 8 min drive - 6.8 km
  • Puerto Plata Cable Car - 10 min drive - 9.0 km

Getting around

  • Gregorio Luperon Intl. Airport (POP) - 31 min drive

Restaurants

  • ‪El Mercado Restaurant - ‬4 min drive
  • ‪Sakura Restaurante Japonés - ‬4 min drive
  • ‪Iberostar Costa Dorada Lobby Bar - ‬4 min drive
  • ‪Gran Ventana Beach Bar - ‬1 min walk
  • ‪MAURO’S - ‬5 min drive

About this property

VH Gran Ventana Beach Resort - All Inclusive

On beach with 2 outdoor pools for sandy fun near Playa Dorada Golf Course
VH Gran Ventana Beach Resort - All Inclusive offers 506 accommodations with free minibar items and safes. Rooms open to balconies. 42-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include complimentary bottled water and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include massages and manicures and pedicures. The spa is open daily.
Make yourself at home in one of the 506 guestrooms featuring free minibar items and flat-screen televisions. Rooms have private balconies. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms have bathtubs and hair dryers.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a sauna. Additional features at this property include wireless internet access (surcharge), concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at Las Almejas, one of the property's 4 restaurants. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges. A complimentary buffet breakfast is included.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A shuttle from the hotel to the airport is complimentary (available 24 hours).
Guests are offered a complimentary buffet breakfast. A complimentary manager's reception is offered each day.
Las Almejas - Overlooking the pool and garden, this buffet restaurant serves breakfast, lunch, and dinner.
Octopus Gormet Restaurant - This restaurant specializes in Caribbean cuisine.
Sapore di Mare - This restaurant specializes in Italian cuisine.
Ocean Grill - This restaurant specializes in seafood.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (some restrictions)
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Snorkeling
Windsurfing

Land activities

Tennis
Tennis lessons
Volleyball
Access to golf course

Lessons/classes/games

Aerobics
Dancing
Language

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10 per day)
  • Available in some public areas: WiFi (USD 10 per day)

Parking and transport

  • 24-hour free airport drop-off shuttle on request
  • Free self parking on site

Food and drink

  • Free buffet breakfast
  • 4 restaurants
  • 5 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • Las Almejas
  • Ocean Grill
  • Octopus Gormet Restaurant
  • Sapore di Mare

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Sauna
  • Shopping
  • Water sports equipment

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 10 per day (rates may vary)
  • Fee for wireless internet in public areas: USD 10 per day (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 11 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Gran Ventana All Inclusive
Gran Ventana Beach Resort
Gran Ventana Beach Resort All Inclusive
Gran Ventana Resort
VH Gran Ventana All Inclusive
VH Gran Ventana Beach
VH Gran Ventana Beach Puerto Plata
VH Gran Ventana Beach Resort All Inclusive
VH Gran Ventana Beach All Inclusive
VH Gran Ventana Inclusive
VH Gran Ventana Beach Resort All Inclusive
VH Gran Ventana Beach Resort - All Inclusive Puerto Plata

VH Gran Ventana Beach Resort - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 440 out of 1027 reviews
Rating 8 - Good. 277 out of 1027 reviews
Rating 6 - Okay. 139 out of 1027 reviews
Rating 4 - Poor. 82 out of 1027 reviews
Rating 2 - Terrible. 89 out of 1027 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Edwin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away, go to any other resort in Puerto Plata except this one. They will scam you out of your money. Rooms were very out dated. Not even the WiFi worked.
Stayed 3 nights in Dec 2024

4/10 Poor

Luke

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities
The rooms are dated. It is a plus that room service was provided every day. Cleaning staff were very nice. Upon check-in there were no overall instruction as to how meals, restaurants, pool times, getting potable water in the rooms, minibar, locations of anything or really how the property worked so that the guest could maximize their stay. There was way too much focus on the towel cards and an emphasis on needing to return them or be charged $30 per card, the check-out process was equally confusing and lacked any real direction. The dining room staff clearly favored the customers who offered tips for better service. My dominican guests were treated poorly and different when me and my american guests were not present. Pools were clean however limiting the pool hours to 7PM is inconvienient. Not allowing guests to swim in the ocean after 1800 created problems. The food was horrible, everything seemed of the lowest quality and little flavor or care went into its preperation, they even somehow managed to cook rice poorly. Pasta, Pizza, and omelet stations are nice but when the ingredients are poor or the cooking technique lacking it doesnt matter. There was very little variety day to day, The hamburgers and hot dogs as snacks were probely the worst I ever had anywhere. I dont know what they put in the patties but it doesnt taste like beef. I would not stay at this property again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ghassan

Stayed 3 nights in Dec 2024

6/10 Okay

julissa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The rooms need a better TV and it's small
Stayed 1 night in Dec 2024

4/10 Poor

Christina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only shining light there is Rumy Martinez. He was very empathetic to my dire situation with my son's health. I went to the desk several times to get very time sensitive documents need for my 7am appointment at the embassy that took 4 hours to get to so I could get home and take my son to the emergency room. There was one receptionist that was dismissive and nasty from hello. She made my situation and stress level worse. Gladly Mr. Martinez walked me through their Spanish only computer so i could print my documents. Also, when we checked in they didn't have the room we requested so they upgraded us to a suite in which we were appreciative but when we arrived to the room the bathroom was completed flooded with water and a wet shoe print in the shower. We informed the front desk of our concern and they addressed it immediately. Unfortunately, they didn't inform us that the reason the bathroom was flooded was because of a broken showerhead that spinned and sprayed the entire bathroom no matter which way you turned it. In order to not flood the room below us we had to take stand-up baths. Then the dining experience was very interesting. They had plenty of food and choices but not very tasteful. The beach and the view from the beach was amazing but if you wanted a canopy lounger you had to pay $40 additional for each person each night and they were very old and worn down.
Stayed 2 nights in Dec 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was attentive, food was good, entertainment decent, beach clean, and both check-in and check-out quick and painless.
Stayed 2 nights in Dec 2024

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing with helpful staff and good food, will return again.
Stayed 3 nights in Dec 2024

2/10 Terrible

Allen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We there for 1 night , the tv did not work, cofimed bymait. the phone #4 was bad ,cnfirmred so coud notcall deskand was very $$$$.
Stayed 1 night in Dec 2024

6/10 Okay

Jose, Toronto

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It’s a simple all inclusive experience for the couple who wants a break and forget about day to day shenanigans at home. Food is good , their entertainment program will keep you busy, and you won’t get tired from walking a big property. It will give you a much meeded break.
Stayed 2 nights in Dec 2024

2/10 Terrible

EDWIN

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
No lo hagas esta sobre valorado ademas si vas acompañado de un dominicano te cobran 50 dolares por noche adicional sin avisar porque llevas un dominicano!!!!
Stayed 3 nights in Dec 2024

8/10 Good

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2024

10/10 Excellent

Elvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and close to everything, the staff was wonderful and the food was on point. Will definitely come back
Stayed 4 nights in Dec 2024

10/10 Excellent

Darice

Stayed 2 nights in Dec 2024

8/10 Good

Ismael

I stayed here for 3 days and all I can say is food was amazing a couple of things need to be redone or fixed I didn’t have a WiFi connection in my room which is pretty much needed in some areas of the hotel since sometimes you can lose your phone connection (data) a lot of the staff are very courteous, educated and well behaved but had a couple issues with a few one of the chefs for snacks from 11pm to 2am had a very bad actitud on Friday night November 13th he needs to work on his bad attitude because at the end of the day we pay to stay here and to serve us is simply his job I never disrespected him so he had no reason to act like such towards my family member and me another guy same thing at ocean restaurant very bad attitude so please always talk to your staff about the importance of customer service. Other than that activities and the animation people were very nice shows on a nightly basis otherwise great!
Stayed 2 nights in Dec 2024

10/10 Excellent

Erika Ferreira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another excellent stay at Gran Ventana! Traveled with family and when we arrived our rooms were ready right at 3pm and check-in was fast even though there was a line. When we got to our rooms there was a “Welcome Back!” banner that we really enjoyed. We were also provided with fresh fruit and a bottle of the local rum. Property was clean and staff was very friendly and helpful. Raul was very helpful at the buffet and Rosa always had an amazing smile! Food options were good and had variety. The only thing that could improve was the water delivery at the dinner tables, I was always needing to call someone to get water. Beachfront property and security guard always available and very professional. I really liked that they were cleaning the seaweed that sometimes comes on shore everyday. Overall great stay, would definitely recommend!
Stayed 3 nights in Dec 2024

8/10 Good

Amber

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

8/10 Good

ELBIO, Bronx

Travelled with family
That place is ok
Stayed 1 night in Dec 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was ready when we arrived a few minutes early. Pool was clean and people are very friendly. My 11 year old had a great time.
Stayed 1 night in Nov 2024

6/10 Okay

Frances

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly not worth the price. VIP includes nothing! Terrible customer service

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed everything
Stayed 5 nights in Sep 2024

10/10 Excellent

sabina

Stayed 3 nights in Oct 2024

8/10 Good

Nicole Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, people and staff were friendly. Beach and pool were clean. I especially liked the swim up bar lol. Entertainment at night was small but good. I could see the dancing and karaoke from my balcony, which was nice after a long day in the sun. Decent food selection.
Stayed 4 nights in Oct 2024

6/10 Okay

Kusum

Stayed 7 nights in Sep 2024

2/10 Terrible

Eddys

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024