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Casa Dona Susana

3.5 star property

Photo gallery for Casa Dona Susana

Restaurant
Front of property
Exterior
Reception
Superior Room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Room service
  • Housekeeping

Explore the area

View map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Place, Playa de los Muertos
    ‪2 min walk‬
  • Place, Olas Altas Beach
    ‪2 min walk‬
  • Place, Cuale Island
    ‪5 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪18 min drive‬

Room options

View all photos for Superior Room

Superior Room

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.0 out of 10
Very good
(73 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Puerto Vallarta

With a stay at Casa Dona Susana in Puerto Vallarta (Romantic Zone), you'll be steps from Playa de los Muertos and Los Muertos Pier. .This beach hotel is 0.2 mi (0.3 km) from Bay of Banderas and 4.5 mi (7.3 km) from Cruise Ship Terminal.

What's nearby

  • Olas Altas Street - 1 min walk - 0.1 km
  • Playa de los Muertos - 2 min walk - 0.2 km
  • Olas Altas Beach - 2 min walk - 0.2 km
  • Los Muertos Pier - 2 min walk - 0.2 km
  • Cuale Island - 5 min walk - 0.5 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive

Restaurants

  • ‪Tuna Azul - ‬1 min walk
  • ‪Pancho's Takos - ‬2 min walk
  • ‪Republic - ‬2 min walk
  • ‪Margarita Grill - ‬2 min walk
  • ‪Joe Jack's Fish Shack - ‬2 min walk

About this property

Casa Dona Susana

Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 42 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include safes and a turndown service, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service.
Featured amenities include a 24-hour front desk, multilingual staff, and an elevator. Limited parking is available onsite.
Casa Dona Susana has a restaurant on site.
Room service is available.

All-inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon

Contactless check-in available

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona

Casa Dona Susana

Casa Dona Susana Hotel

Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Puerto Vallarta

Casa Susana

Dona Casa

Dona Casa Susana

Dona Susana

Susana Casa

Casa Dona Susana Hotel

Casa Dona Susana Puerto Vallarta

Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1000 reviews
Rating 8 - Good. 247 out of 1000 reviews
Rating 6 - Okay. 108 out of 1000 reviews
Rating 4 - Poor. 54 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Miguel

Stayed 2 nights in Feb 2026

8/10 Good

Jacquelyne Ann

Stayed 8 nights in Feb 2026

6/10 Okay

Dominic

Travelled with partner
Liked: Property conditions & facilities
Nice and quiet place. Perfect location. Rooftop terrace very nice. Standard room very small, in need for renovational and with little space for clothes. Pool water a little too warm.
Stayed 12 nights in Jan 2026

10/10 Excellent

Anthony J

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 7 nights in Jan 2026

4/10 Poor

Ron

Unfortunately there was a problem with the room. The hotel arranged a room at a sister hotel close by. The room was by far below the price we paid for with many short comings. Very disappointed.
Stayed 3 nights in Jan 2026

10/10 Excellent

Rona, Seattle

Stayed 4 nights in Jan 2026

10/10 Excellent

Brian Peter

Travelled with partner
Liked: Cleanliness
We enjoyed our stay there. Pool was great snd location is wonderful
Stayed 14 nights in Jan 2026

8/10 Good

Gabriel

Stayed 7 nights in Jan 2026

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities
Fantastic hotel for the price - the all-inclusive option was a nice plus as well.
Stayed 3 nights in Jan 2026

2/10 Terrible

Marco Antonio Altamirano Brigitte

Disliked: Cleanliness, amenities, property conditions & facilities
Poor quality hotel
Stayed 4 nights in Oct 2025

8/10 Good

Michael

Travelled with partner
Liked: Amenities
Great location. Surprisingly quiet at night.
Stayed 2 nights in Jan 2026

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities
Always a pleasant experience. The courteous staff offered us an early check in without us even asking.
Stayed 4 nights in Jan 2026

8/10 Good

Darcy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location. The hotel is in a great central location. Easy to get to all of the things going on in the Zona Romantica. The staff was nice. The rooms were clean, but fairly minimal. We changed our room from a standard to a balcony. The standard was quite dark. The patio was very nice and a good place to hang out by the pool and also after hours at night. It was a nice place to come back to after a busy day of adventuring and moving about town.
Stayed 7 nights in Jan 2026

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities
The room was clean, though quite small. The staff members are always friendly and helpful.
Stayed 7 nights in Jan 2026

10/10 Excellent

Lindsay

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly and very accommodating. Wonderful pool and food/bev service. Clean rooms, great hot water and cool AC. Rooms are on the smaller side but ideal for solo traveller who plans to be outdoors! Easy check in and out and fantastic location!!
Stayed 5 nights in Jan 2026

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Repeat customer like the area the charm and the friendly staff
Stayed 8 nights in Dec 2025

8/10 Good

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Wonderful staff!
Stayed 15 nights in Dec 2025

6/10 Okay

Anna

Liked: Cleanliness, amenities
Room was the same as always, nothing special. Was a tad musty. I honestly stay at this hotel for location and amenities but lately they just aren’t it anymore. The staff has been not the friendliest when just allowing my friends up to my room for 5 seconds to grab my stuff, made it very hard and difficult to get day passes, and to pay for a night for my friend. I understand its December, but there’s a better way to speak to my guest and I then like we are prisoners. Alejandro was the best attendant, front desk person ever! He made my questions simple to be answered, offered me water when I needed it, and just treated me and my guest with the upmost respect. Alejandro at Playa as my server is always the best and he is my favorite! Always keeps my drinks full, makes sure i am taken care of, and i will always come back for them! Power outage didn’t happen this time! Yay! Ac works, and the room is just really musty from the water. That is honestly my only bad remarks. Been coming to PV for over a decade and love this hotel because of the adults only. Very quite. Location is amazing. This time just the service was not great.
Stayed 5 nights in Dec 2025

10/10 Excellent

Debbie

Liked: Cleanliness, amenities, property conditions & facilities
Clean, quiet, nice and friendly staff☺️
Stayed 2 nights in Dec 2025

10/10 Excellent

Emily, Winnipeg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and clean environment. Maids were super sweet and left cute towel animals every day which I liked. Staff were so kind and caring. Roof top bar was awesome and the food was delicious. Enjoyed the pool. Overall wonderful experience
Stayed 7 nights in Dec 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms need up dating like the others
Stayed 7 nights in Dec 2025

8/10 Good

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and clean which are the most important features. They could try a little harder at selection and service at the pool and not rely on the sister hotel for all the good stuff. I would stay here again but with the understanding that most of your time is across the street where there are more staff and service.
Stayed 7 nights in Dec 2025

6/10 Okay

Ullash

Stayed 4 nights in Dec 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room if a bit compact, quiet, AC worked fine, room was clean, location was great.
Stayed 7 nights in Dec 2025

8/10 Good

Carlo

Stayed 5 nights in Dec 2025