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Casa Dona Susana

3.5 star property

Photo gallery for Casa Dona Susana

Restaurant
Exterior
Premium bedding, in-room safe, individually decorated, blackout curtains
Bar (on property)
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Free Wi-Fi
  • Room service

Explore the area

View map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
  • Place, Playa de los Muertos
    ‪2 min walk‬
  • Place, Olas Altas Beach
    ‪2 min walk‬
  • Place, Los Muertos Pier
    ‪2 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

8.2 out of 10
Very good
(69 reviews)
  • Sleeps 2
  • 1 King Bed

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About the area

Puerto Vallarta

Located in Puerto Vallarta (Romantic Zone), Casa Dona Susana is steps from Playa de los Muertos and a 3-minute drive from Malecon. .This beach hotel is 4.6 mi (7.3 km) from Cruise Ship Terminal and 14.6 mi (23.5 km) from Nuevo Vallarta Beach.

What's nearby

  • Olas Altas Street - 1 min walk - 0.1 km
  • Playa de los Muertos - 2 min walk - 0.2 km
  • Olas Altas Beach - 2 min walk - 0.2 km
  • Los Muertos Pier - 2 min walk - 0.2 km
  • Cuale Island - 5 min walk - 0.5 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Andale's Restaurant & Bar - ‬1 min walk
  • ‪Starbucks Zona Romántica - ‬2 min walk
  • ‪Tuna Azul - ‬1 min walk
  • ‪Lix : By Xocodiva - ‬2 min walk

About this property

Casa Dona Susana

Adults-only beach hotel with outdoor pool
Casa Dona Susana offers 42 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Beds feature premium bedding. LED televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Vallarta hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 42 air-conditioned rooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and a turndown service, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service.
Featured amenities include a 24-hour front desk, multilingual staff, and an elevator. Limited parking is available onsite.
Casa Dona Susana has a restaurant on site.
Room service is available.

All-inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 566 out of 1005 reviews
Rating 8 - Good. 248 out of 1005 reviews
Rating 6 - Okay. 109 out of 1005 reviews
Rating 4 - Poor. 53 out of 1005 reviews
Rating 2 - Terrible. 29 out of 1005 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alejandro

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service
Stayed 7 nights in Sep 2025

8/10 Good

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect! Property, location, comfort, cleanliness and especially the attentive staff Alexander, Joel and the rest of the team. Boutique hotel but with the percs of being sister hotel to beach resort Los Arcos. We will absolutely stay there again next trip!
Stayed 7 nights in Sep 2025

10/10 Excellent

Makenzie

Stayed 5 nights in Jul 2025

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff of Casa Dona Susana are the best!! You can trust that they will take great care of your stay with kindness and responsibility. I left my phone behind and I was at the airport scared and worried that I would not have it going back home. With just one call to the hotel they were able to retrieve my phone and send it to me via taxi to the airport. They did me a great service and will forever be grateful for that.
Stayed 5 nights in Aug 2025

2/10 Terrible

michael a

Stayed 4 nights in Aug 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love, love the Mexican Authentic Decor
Stayed 4 nights in Aug 2025

10/10 Excellent

Mannu

Stayed 4 nights in Jun 2025

10/10 Excellent

Michele

The staff was wonderful. The property was one small block off the beach. The rooftop pool had a great view. We would stay there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great all services are great except the waiters for the most part they don't greet you they rush through they don't have time for you some of them and as far as the room upgrade they did upgrade us to a remodel room somewhat nice room smelled like if it was over humidity inside the room and stink our clothes yes they did provide us with an exchange of room another upgrade but like I said you look like rooms were just remodeled because they forgot to free inspect the rooms before they gave them out to the customers there were a couple of items wrong with the second room as well the shower head was loose when moving the shower spigot the sink faucet was also very loose when opening and closing the faucet handle that got fixed after it was told about and thirdly the restroom door to the toiletry was not screwed right on the hinges it was me seeing a lot of screws on the hinges and the door was hit on the floor and was hanging by literally three screws on three hinges after being there for half an hour and going to restroom and closing the door one of the screws fell off so now you only had two screws on three inches that was that was also brought up and got fixed other than that everything went well just one more thing they need to do something about their food they need to find a better chef with better taste this is my fourth time or third going to the same place Hotel and we've had the same problem maybe it's just us don't know but I think it can be fixed
Stayed 4 nights in Aug 2025

2/10 Terrible

Raymond, Pueblo

Travelled with partner
Liked: Staff & service
Disliked: Amenities
LIFE OR DEATH DO NO STAY HERE AND PURCHASE THE ALL INCLUSIVE PACKAGE!! Contracted E. COLI and SHIGELLA from the all inclusive restaurant buffet they had us eat at. This was followed by a 4 day stay in the hospital. My kidneys and liver have received extensive damage.
Stayed 3 nights in Aug 2025

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and value

Great experience from start to finish! I stayed in one of the updated balcony rooms, very comfortable and clean. Would definitely stay again.
Stayed 1 night in Aug 2025

8/10 Good

Francisco

Liked: Cleanliness, property conditions & facilities, room comfort

Check in reception

Stayed 6 nights in Aug 2025

10/10 Excellent

Janelle Anahi Perez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay and experience at this property. I got the all inclusive package which was really convenient and worth the price! The area is perfect and very walkable. Right across from the beach and the staff were very welcoming/ helpful. You are constantly greeted and there’s always staff on the property even at night so you feel very safe. The pool on the rooftop was nice and secluded if you prefer more privacy after a long day to relax. There’s many restaurants near by in case you want to try different foods and the nightlife did not disappoint. I would highly recommend staying here!! I will most certainly book again in the future.
Stayed 4 nights in Aug 2025

4/10 Poor

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great time again. The staff, location and service was awesome. We love visiting there and always recommend Casa Dona Susana to our friends.
Stayed 4 nights in Jul 2025

6/10 Okay

Micah Joel

Liked: Cleanliness, staff & service
Great location. Nice pool. Room was a little more dated than pictured esp the bathroom.
Stayed 4 nights in Aug 2025

6/10 Okay

Paris

Travelled with group

Adequate but great location.

The hotel is very cute and the roof top is nice, but this is downtown so noisy. There is a lot of hotel noise and street noise which is somewhat expected in DT. The beds are hard! The staff is very friendly. The hotel smells like mildew and pool times are coming off. I’ve stayed here before and loved it, but they put all the money into the remodel of the bar and front and didn’t deal with mildew and room comfort. Overall, the location is great if you want to be DT and walk to everything, but next time I will stay somewhere else for comfort and quiet and hopefully won’t smell like mildew.
Stayed 4 nights in Jul 2025

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

We loved it here! We have stayed across the street at Suites for the last 7 times. (Suites and Susana are with the Los Arcos group, we love Suites also). We decided to try Susana this time. It was great! Our room was very comfortable and we loved the 4th floor pool and area to sit and relax. The staff is fantastic and will definitely stay here again.
Stayed 6 nights in Jul 2025

10/10 Excellent

ADRIANA

Stayed 11 nights in Jul 2025

10/10 Excellent

Angel

Stayed 3 nights in Jul 2025

6/10 Okay

Dino

Liked: Staff & service
Disliked: Property conditions & facilities
Yourself a favor, don’t be fooled by the high rating for this place. It is in the old Vallarta area. This is really dirty and the beach it’s filthy. The beach is super dirty and the dirty streets of the water is running into the beach abo
Stayed 6 nights in Jul 2025

6/10 Okay

Melanie

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Jul 2025

10/10 Excellent

Fiona Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were lots of pool tiles inside the pool that were either missing or loose both on the floor of the pool and surrounding the inside of the pool. The larger tiles were also extremely dirty and it felt like the pool could need a really good clean, although the water did appear to be clean and was a lovely tepid temperature
Stayed 7 nights in Jul 2025

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Stay!

Wonderful hotel! We always make it a point to stay here.
Stayed 4 nights in Jul 2025