4/10 Poor
Clint
21 Apr 2025
Disliked: Staff & service
I have stayed her now 5 times. I have always booked on Expedia, every trip since 2012; the property was brand new my first trip. I haven't been here since 2019. I recently stayed April 2025 at Dreams. I booked Dreams because I love the view of Centro and the mountains. I have stayed at Secrets (adults side) 3 times; view sucks all you see is hotels. As of 2025 or so....Yuck!! Warning!! Two separate hotels!!! Not all inclusive like in the past. You need to add $300.00 if you want full access to the 2 restaurants and pool, which seems PETTY, unless I was duped and didn't care once I was at the hotel . Ick!! Don't think I will stay again. Very disappointing! They claim they had a renovation, but all they added was add-ons like luxury daybeds for you to spend more money (makes sense, but not a remodel) Hotel lookin shabby as well; lobby furniture, lobby wood deck tired and needs replaced, buffet yuck. I have always stayed in the Preferred Club; the buffet they offer is not like it was in the past not worth the effort or money, the only benefit of the Preferred club is it's closer to the ocean. Just a total Ick-disappointment....not sorry!
Clint
Stayed 6 nights in Apr 2025