2/10 Terrible
Linda J
Travelled with family
4 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was horrible, was either too bland or overly salty. This is the 4th all inclusive resort we’ve been at in 2 years and this was by far the worst. We had no issues at the other resorts and have never complained anywhere but we were surprised at how bad the food was and we paid a lot to stay there. They don’t have all the restaurants open that they advertised and the service was so slow. Our food came out 1-1.5 hours late most nights and they repeatedly forgot our drink orders. They lost our room service order twice (one time, the food arrived 3 hours after we ordered) and management promised to make it right but it was all lip service as they never followed up. They only offered us a free pool cabana rental (which we did not accept as that had nothing to do with our complaints about the food and service). We ended up paying to eat out most of the trip, which was a shame considering how much we paid to stay there. They convert sit down restaurants to buffet a few nights, which isn’t ideal as buffet food isn’t the same quality as food ordered off the menu. There’s a lot of inconsistencies between what they tell you and what is actually the case. This happened constantly during our stay, there’s no accountability. The hotel is also really old and you see cracks and rust everywhere. They don’t replace table cloths at the restaurants so you sit down to a dirty stained setting. Many things felt unsanitary. We’re sharing our experience to hopefully spare others as it’s pricey
Linda J
Stayed 6 nights in Dec 2024