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Sunscape Puerto Vallarta Resort & Spa All Inclusive

3.5 star property

Photo gallery for Sunscape Puerto Vallarta Resort & Spa All Inclusive

View from room
Outdoor wedding area
Children's activities
On the beach, sun-loungers, beach towels, beach massages
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

7.0 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pool

Explore the area

Map
Puerto Vallarta
  • La Isla
    ‪1 min walk‬
  • Hotel Zone Beach
    ‪13 min walk‬
  • Puerto Mágico
    ‪14 min walk‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪12 min drive‬

Room options

View all photos for Deluxe Resort View Double

View from room

Deluxe Resort View Double

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Kids

Deluxe Family Kids

Deluxe Family Kids

  • 36 sq m
  • Sleeps 4

View all photos for Sun Club Deluxe Romantic Suite Ocean Front

Sun Club Deluxe Romantic Suite Ocean Front

Sun Club Deluxe Romantic Suite Ocean Front

  • 32 sq m
  • Ocean view
  • Sleeps 2

View all photos for Deluxe Resort View King

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Resort View King

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View King

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Partial Ocean View King

  • 31.6 sq m
  • Partial sea view
  • Sleeps 2

View all photos for Sun Club Romantic Suite Bay View With Terrace

Sun Club Romantic Suite Bay View With Terrace

Sun Club Romantic Suite Bay View With Terrace

  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Partial Ocean View Double

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Partial Ocean View Double

  • 31.6 sq m
  • Partial sea view
  • Sleeps 4

View all photos for Sun Club Romantic Suite Bay View

Sun Club Romantic Suite Bay View

Sun Club Romantic Suite Bay View

  • 63 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite Bay View Double

In-room safe, iron/ironing board, free WiFi, bed sheets

Deluxe Junior Suite Bay View Double

  • 63 sq m
  • Bay view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Sun Club Junior Suite Bay View

In-room safe, iron/ironing board, free WiFi, bed sheets

Sun Club Junior Suite Bay View

  • 63 sq m
  • Bay view
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deal of the Day

In-room safe, iron/ironing board, free WiFi, bed sheets

Deal of the Day

  • 32 sq m
  • Sleeps 4
  • 1 Double Bed

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About the area

Puerto Vallarta

With a stay at Sunscape Puerto Vallarta Resort & Spa All Inclusive in Puerto Vallarta (Hotel Zone), you'll be steps from La Isla and a 2-minute drive from Cruise Ship Terminal. .This all-inclusive property is 2.5 mi (3.9 km) from Malecon and 3.3 mi (5.3 km) from Playa de los Muertos.

What's nearby

  • La Isla - 1 min walk
  • Hotel Zone Beach - 13 min walk
  • Cruise Ship Terminal - 17 min walk
  • Malecon - 4 min drive
  • Playa de los Muertos - 16 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Campomar Puerto Vallarta - ‬1 min walk
  • ‪Food Park PV - ‬2 min walk
  • ‪Vips - ‬2 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪La Dolce Ristorante - ‬1 min walk

About this property

Sunscape Puerto Vallarta Resort & Spa All Inclusive

Family fun on the beach, with free water park, near La Isla
Sunscape Puerto Vallarta Resort & Spa All Inclusive offers 340 accommodations with safes and complimentary newspapers. Flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.
Stay in one of 340 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary newspapers.
Enjoy a range of recreational amenities, including a complimentary water park, outdoor tennis courts, and an outdoor pool. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at World Café, one of the property's many dining establishments, which include 4 restaurants and a coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
World Café - This poolside buffet restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Tiki Taco - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Da Mario - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Sea Side Grill - This poolside family restaurant specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
Rendevous Bar - Onsite bar. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Miniature golf
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking on site
  • Electric car charging station on site
  • Wheelchair-accessible van parking available

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar

Restaurants on site

  • World Café
  • Tiki Taco
  • Da Mario
  • Sea Side Grill
  • Rendevous Bar

Things to do

  • 2 outdoor tennis courts
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Bike parking
  • Bike storage
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Table football
  • Free water park access
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor pool
  • Playground
  • Scuba diving
  • Shopping
  • Spa services
  • Table tennis
  • Volleyball

Family friendly

  • Children's pool
  • Free children's club
  • Free water park access
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • A meeting room

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 89
  • Grab bar in shower
  • Shower grab bar height (centimetres): 89
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 89
  • Magnifying mirror
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 109
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Beach towels
  • Books
  • Communal living room
  • Comprehensive recycling policy
  • Designated smoking areas
  • Games
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Romance packages available
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms
Free in-room WiFi has a 2-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sunscape Puerto Vallarta Resort All Inclusive
Sunscape Puerto Vallarta
Sunscape Puerto Vallarta Resort
Sunscape Puerto Vallarta Incl
Sunscape Puerto Vallarta All Inclusive
Sunscape Puerto Vallarta Resort Spa
Sunscape Puerto Vallarta Resort All Inclusive
Sunscape Puerto Vallarta All Inclusive
Sunscape Puerto Vallarta Resort Spa All Inclusive
Sunscape Resort All Inclusive
Sunscape Puerto Vallarta Resort Spa
Sunscape All Inclusive

Sunscape Puerto Vallarta Resort & Spa All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 278 out of 1005 reviews
Rating 8 - Good. 267 out of 1005 reviews
Rating 6 - Okay. 200 out of 1005 reviews
Rating 4 - Poor. 130 out of 1005 reviews
Rating 2 - Terrible. 130 out of 1005 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2024

2/10 Terrible

Ada

Stayed 7 nights in Oct 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness
Stayed 4 nights in Oct 2024

2/10 Terrible

Bernadette

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We got into our room and the AC was not working. The AC was dripping water into the hallway, they had a towel on the floor. They offered us a room the next day which was across the construction site. They said it was the only room they can offer but “don’t worry they stop working at 2 on the weekends “ we stayed Thurs to Fri. The alcohol was being poured from recycled plastic jugs. The restaurants did not allow men to enter in tank tops, were on the beach ! The pool was closed early the first day due to a child pooped in the pool. Unfortunately this was not a good first impression. I will not be staying there again.
Stayed 4 nights in Oct 2024

4/10 Poor

jo ann

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is very run down and in need of major renovations. The food was fair at best.
Stayed 3 nights in Oct 2024

4/10 Poor

Vivian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Too many weddings with loud techno music all night, every night. Jack hammers during the day. Not enough bar tenders. Sodas all flat. Food was the same and too much pork on the menu. Toilet leaking at base and they “fixed” it with thick caulk. Electric plug in bathroom falling out of wall, not functioning; they did not repair after we asked them to. Bad location near where river flows into beach, so red flags up all 4 days and could not swim in beach. Special restaurants not open every night. No air conditioning in specialty restaurants and they have dress code which made it for a hot miserable dinner. Could not take food poolside. Concierge kept bothering us about excursions. Horrible experience overall!
Stayed 4 nights in Oct 2024

4/10 Poor

Jacqueline

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly but not very helpful. I complained twice that my hair dryer didn’t work but nothing came of it. The sink in my daughter’s bathroom was clogged, the ceiling looked like it was about to fall in and the food was not good at all. In spite of it all we still had a fun vacation but wouldn’t go back to the Seascspe.
Stayed 5 nights in Oct 2024

6/10 Okay

Jesus

Liked: Staff & service, amenities
I liked that it's near the beach.
Stayed 2 nights in Sep 2024

6/10 Okay

Gricelda

Stayed 3 nights in Aug 2024

4/10 Poor

Lukas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Extremely hard to get drinking water
Stayed 7 nights in Jul 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Florante Andres

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is oudated. Leaks on the ceiling. Elevator is dirty. Washroom is cramped. Bedding is not well dried. Room odor is terrible. Not recommended.
Stayed 6 nights in Aug 2024

10/10 Excellent

SHASHVAT

Liked: Cleanliness, staff & service, property conditions & facilities
Great time over there. Very nice staff with great food.
Stayed 4 nights in Aug 2024

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

4/10 Poor

Alejandra R

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I visited Sunscape in 2019 and liked the resort and specially the food and decided to return this summer 2024 with my family, 12 people total, 4 different rooms. I noticed that the property hasn't been maintained, it looks ran down. I upgraded to a suit with beach view and it looked very old, furniture, couch, everything looked old. The bed sheet has a blood stain and twice we had to call to get it replaced. House keeping was always late and we had to call, one day they didn't even leave towels. The food was bad, nothing like what it used to be. The dining was also limited. Lines were very long and when they would finally sit us, there were not enough waiters to serve our drinks, and we couldn't do it ourselves because the buffet didn't give us the option to serve our own drinks. The pool lounge chairs were always taken. One employee specifically watched over 6 chairs because the guests gave him money. It didn't seem fair at all. The beach didn't have enough seating and we were not allowed to use the towels at the beach. The bar didn't have chairs or stools to sit on. Bar line was also long all the time. There was less seating available from what it used to be. Lack of communication between employees. No AC or fans in lobby area. Lot's of bees at the buffet restaurant, which made it difficult to eat. The only restaurant I enjoyed what the Italian one, great service. However, I would NOT return or recommend Sunscape.
Stayed 5 nights in Aug 2024

4/10 Poor

RAUL, Austin

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like the fact that I was charged a early (11am) check in fee and was not given a room until regular check in time (3pm). Hotel staff advised me that i only paid to eat and drink early and i did not pay for the room. When I finally got my room, I noticed it wasn’t the room I had booked. I brought this up to the staff and they advised they were doing this for me as a favor. When I walked into my room I noticed it was hot and the AC was not working. In addition, the room was next to the party pool, which is what i was trying to avoid. The staff then changed me to a different room, and advised they would rather me stay in this room instead of refunding me my money. The room was still hot and humid and the AC in this room was unacceptable. The food at this resort was poor and its not worth the high price I paid for this resort. I would recommend you avoid this resort unless you want a mediocre hotel. This is by far the worst resort I have ever stayed in while vacationing in Mexico.
Stayed 5 nights in Jul 2024

2/10 Terrible

Alejandro Barajas

Stayed 4 nights in Jul 2024

6/10 Okay

Alma

Stayed 4 nights in Jul 2024

6/10 Okay

Carlos Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Auden

Travelled with family
Disliked: Property conditions & facilities, room comfort
Terrible. A/C not working and nothing was done to make it better or offer better service to accommodate us.
Stayed 2 nights in Jul 2024

8/10 Good

Nidia

Liked: Cleanliness
Stayed 4 nights in Jul 2024

6/10 Okay

Francisco

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
If it wasnt for the staff, i would not recommend this hotel. Special thanks to Ivan, Victor, Gus, and Alex for the great service to me and my family. To the bell hop crew Angel, Christian, amd Ismael thank you for a great start and finish to our vacation.
Stayed 6 nights in Jul 2024

4/10 Poor

michael

Liked: Cleanliness, staff & service, property conditions & facilities
the bed was good. The place was clean. staff was very courteous I only ate at the buffet and the food was horrible. One would expect much much better from an all inclusive package since the food is one major reason you go for an all inclusive package and dont intend to go anywhere else to eat. I did not eat at the other restaurants so i cannot say about those. But due to the issue with the buffet, I will never stay at Sunscape again.
Stayed 5 nights in Jul 2024

4/10 Poor

Kimberly, Gilroy

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The property is decent, but you can tell is outdated. There were water leaks inside the restaurant, Tiki Taco, which is not something I expect at any hotel. The pool and water park hours are terrible! The water park is only open for 5 hours in the afternoon. It seemed like many locals come to this place. They would come to the pool before it opens and save seats and not come back until later in the day. Such a shame because others can't use those chairs. The pool was dirty, and it doesn't seem to have a regular cleaning cycle but only when they do it manually in the mornings. The beach was gross! I get that the ocean brings out debris and algae, but I've stayed at other resorts where they clean it every day so the area looks clean. I didn't even want to take pictures on the beach because it looked so dirty. The AC in the room worked, but something is off. Not sure if it is because is old, not getting serviced properly, or just how hard it works with the weather, but there is this off smell when you walk in. All the clothes we put in the closet smelled like it! We had extra clothes for the "just in case" when traveling with children and they all absorbed that musty smell from the room. Two of the 3 elevators were broken! It was hard to check out because of our luggage with only one working elevator. Food was ok, not great. Kids club is small but staff there was great.
Stayed 4 nights in Jul 2024

6/10 Okay

Bertha

Travelled with family and small children
Liked: Staff & service
All the staff is very nice and helpful. The room had an unpleasant smell and there were flies and mosquitoes in the room. The pool water was not clear it was cloudy.
Stayed 5 nights in Jul 2024