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The Hacienda at Krystal Grand Puerto Vallarta

4.0 star property

Photo gallery for The Hacienda at Krystal Grand Puerto Vallarta

2 outdoor pools
Property entrance
7 restaurants, breakfast, lunch, dinner served; international cuisine
4 bars/lounges, poolside bar
Jr Suite Hacienda King

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333
  • Cruise Ship Terminal
    ‪10 min walk‬
  • La Isla
    ‪11 min walk‬
  • Malecon
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪12 min drive‬

Room options

View all photos for Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

Junior Suite Hacienda Swim Out

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Terrace

Junior Suite Hacienda Terrace | Bathroom

Junior Suite Hacienda Terrace

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

Junior Suite Hacienda Swim Out King

  • 42 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr Suite Hacienda King

Jr Suite Hacienda King

Jr Suite Hacienda King

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

Junior Suite Hacienda King Pool View

  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

Junior Suite Hacienda Pool View

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Hacienda Double

Junior Suite Hacienda Double

Junior Suite Hacienda Double

  • 43 sq m
  • Sleeps 3
  • 2 Double Beds

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About the area

Puerto Vallarta

With a stay at The Hacienda at Krystal Grand Puerto Vallarta in Puerto Vallarta (Hotel Zone), you'll be steps from Bay of Banderas and 10 minutes by foot from Cruise Ship Terminal. .This all-inclusive hotel is 3 mi (4.8 km) from Malecon and 3.8 mi (6.1 km) from Playa de los Muertos.

What's nearby

  • Hotel Zone Beach - 2 min walk - 0.2 km
  • Cruise Ship Terminal - 10 min walk - 0.9 km
  • La Isla - 11 min walk - 1.0 km
  • International Convention Center - 4 min drive - 4.2 km
  • Malecon - 5 min drive - 4.8 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive

Restaurants

  • ‪Porfirio’s - ‬6 min walk
  • ‪Outback Steakhouse - ‬3 min walk
  • ‪Tacos Candora - ‬1 min walk
  • ‪Lobby Bar - ‬4 min walk
  • ‪Monkey Business Puerto Vallarta - ‬2 min walk

About this property

The Hacienda at Krystal Grand Puerto Vallarta

Adults-only beachfront hotel with 2 outdoor pools
The Hacienda at Krystal Grand Puerto Vallarta offers 192 air-conditioned accommodations with minibars and espresso makers. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries.

This Puerto Vallarta hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy.
Make yourself at home in one of the 192 air-conditioned rooms featuring minibars and espresso makers. Rooms have private furnished balconies. Flat-screen televisions with satellite programming provide entertainment, while wired internet access (surcharge) keeps you connected. Bathrooms have showers and complimentary toiletries.
Treat yourself with massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a 24-hour fitness center. Additional amenities at this hotel include wireless internet access (surcharge), concierge services, and a banquet hall.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Talvera, one of the hotel's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
Talvera - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Wired internet (MXN 190 per day)
  • Available in some public areas: WiFi (MXN 190 per day)

Parking and transport

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 2 coffee shops/cafes
  • 4 bars/lounges
  • 7 restaurants
  • A poolside bar

Restaurants on site

  • Talvera

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Library

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for in-room wired internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 13 years old are not permitted at this adults-only property

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

The Hacienda at Krystal Grand Puerto Vallarta Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 343 out of 885 reviews
Rating 8 - Good. 245 out of 885 reviews
Rating 6 - Okay. 148 out of 885 reviews
Rating 4 - Poor. 84 out of 885 reviews
Rating 2 - Terrible. 65 out of 885 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Carol

Stayed 7 nights in Jan 2025

8/10 Good

Jeremiah Donald

Stayed 7 nights in Dec 2024

4/10 Poor

Jaanai

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff certainly did not clean our room when asked, clothing from the previous occupants were still in the closet upon arrival. Unfortunately the food wasn’t the best but not the worst either. Specialty coffees from the coffee bars were amazing and the omelets were fantastic.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jacinth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

6/10 Okay

Caryl Ann

Travelled with partner
Liked: Staff & service
Food is not their forte.
Stayed 16 nights in Dec 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2024

4/10 Poor

patti

Stayed 7 nights in Dec 2024

8/10 Good

Edith

Stayed 4 nights in Dec 2024

8/10 Good

Autumn Harji Bonto

Liked: Cleanliness
Stayed 7 nights in Dec 2024

6/10 Okay

Allyson

Disliked: Cleanliness
For the higher-than-average price point, it was just okay. Food was less than okay. Probably wouldn’t return.
Stayed 7 nights in Dec 2024

8/10 Good

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

6/10 Okay

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get around didn’t like same buffet food everyday and the staff removing towels and belongings on pool chairs
Stayed 7 nights in Dec 2024

8/10 Good

Megan

Travelled with partner
Liked: Staff & service
We loved the adults only pool and servers at the pool , Luis was our guy all week and he was awesome! We spent our days at the pool and planned for dinners and evenings out on Malecon boardwalk and the romantico zone. Perfect vacation spot for us!
Stayed 7 nights in Dec 2024

6/10 Okay

Lindsay

Disliked: Property conditions & facilities
There are a lot of positives about the property such as the hard working people who try so hard to make you happy with scare resources. The location and beach are good but the shelves in our room were dusty, broken levers in shower, no hot water working for tub and no room safe, stained towels etc. Also not enough lounge chairs around the adult pool so people are racing out at 5 in the morning to secure chairs. Food is not great. The app that you need to use for the reservation system for the restaurants never worked and booking through the concierge never showed up at the restaurant so you’d show up for dinner to be kicked out. I hope new management of the property will improve the whole place. Again the people are great and work so hard. The New Year’s party dinner they put on was absolutely excellent
Stayed 8 nights in Dec 2024

4/10 Poor

Austen

Travelled with family
The room’s AC did not work, no safe either. Paper thin walls can hear neighbours clearly all night. Not enough pool chairs, lots are broken and it’s impossible to get one unless you wake up at 5-6 am to sit on them( if you leave the staff takes your stuff away). Food is very poor, never once had bacon in the morning as it was always empty and never filled. Always lines for the buffetts at dinner as at full capacity it can not handle it. The only good thing about the resort was the people, very hard working and happy. Definitely a sub 3.5 star resort. Would not return
Stayed 8 nights in Dec 2024

4/10 Poor

Davinderjit

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Property location is good But property itself is not good
Stayed 3 nights in Dec 2024

4/10 Poor

patricia

Stayed 8 nights in Oct 2024

4/10 Poor

Brenda Peredia

Stayed 5 nights in Dec 2024

6/10 Okay

Staci

Travelled with partner
Liked: Staff & service
All the employees at the resort are amazing! The food is average, the resort is clean and the drinks are cold! All in all, it was a nice stay for an all inclusive.
Stayed 7 nights in Dec 2024

6/10 Okay

Andrea

Stayed 7 nights in Nov 2024

6/10 Okay

Gisheeno Ann

Stayed 3 nights in Dec 2024

10/10 Excellent

Christian

Stayed 4 nights in Nov 2024

4/10 Poor

Brandon

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I could write a whole essay but here are the big issues. One is the mosquitos are terrible at the hacienda side you couldn’t be out of the water without getting attacked The rooms were covered in mold You pay for a swim up pool completely shaded so it’s freezing because they don’t heat it so it’s honestly a massive waste of money The food was awful the only decent food was the lunch pavilion The breakfast was ok except the pancakes and French toast would be raw in the middle Most of our dinners were served extremely cold food just terrible lack of effort on the food side. The only thing saving this resort is the bartenders and servers
Stayed 5 nights in Nov 2024

8/10 Good

Neil Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort, nice rooms and exemplary staff. Only concern in hard to get seating around pool if you are not up by 7 am
Stayed 13 nights in Nov 2024

6/10 Okay

Daniel Thomas

Liked: Cleanliness, amenities
Had a great time people and staff were frendly pools food and drinks was good
Stayed 7 nights in Nov 2024