Dirty pool, no security, anyone enters the place... there is no one in the office 24/7... The air conditioning ran out, I left my key to be fixed and I went to the beach all day... when I came back from the beach I asked the one who says he is security who was never there, rude, aggressive... where is my key, how do I get into my room, he tells me go to the office, the offices are closed at 7 pm... I ask for help to see how I do to get into my room, no one helped me for 40 minutes, I had to call the police because they wouldn't give me the key to my room! I do not recommend this place, they don't have hot water, out of the 4 nights I was there they only came one day to clean my room... horror... only one person from the office who had her personal number Marianny Garcia helped me get the key to my room, communicating with a person who was supposed to be in the office who was not there and then showed up! They don't answer the phones to this day, dangerous place, be careful!