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Serenade All Suites - Adults Only Resort

5.0 star property

Photo gallery for Serenade All Suites - Adults Only Resort

On the beach, white sand, beach bar
3 outdoor pools, free pool cabanas, pool umbrellas
Master Suite
4 bars/lounges, swim-up bar, poolside bar, beach bar
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
Cabeza De Toro, Punta Cana, La Altagracia, 23000
  • Cabeza de Toro Beach
    ‪3 min walk‬
  • Downtown Punta Cana
    ‪9 min drive‬
  • Bavaro Beach
    ‪26 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪18 min drive‬

Room options

View all photos for Master Suite

Master Suite

Master Suite

  • 78 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Double Room, Garden View

Junior Double Room, Garden View | Terrace/patio

Junior Double Room, Garden View

  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Junior Double Room, Pool Access, Pool View

Junior Double Room, Pool Access, Pool View | Terrace/patio

Junior Double Room, Pool Access, Pool View

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Double Room, Pool Access, Garden View

Junior Double Room, Pool Access, Garden View | Terrace/patio

Junior Double Room, Pool Access, Garden View

  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Double Room, Pool View

Junior Double Room, Pool View | Exterior

Junior Double Room, Pool View

  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

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About the area

Punta Cana

Located in Punta Cana, Serenade All Suites - Adults Only Resort is a 1-minute drive from Cabeza de Toro Beach and 9 minutes from Downtown Punta Cana. .This all-inclusive property is 7.5 mi (12.1 km) from Cocotal Golf and Country Club and 8.3 mi (13.4 km) from Bavaro Beach.

What's nearby

  • Cabeza de Toro Beach - 3 min walk - 0.3 km
  • Catalonia Caribe Golf Club - 18 min walk - 1.5 km
  • Downtown Punta Cana - 9 min drive - 8.1 km
  • Cocotal Golf and Country Club - 14 min drive - 12.1 km
  • Bavaro Beach - 26 min drive - 13.5 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 18 min drive

Restaurants

  • ‪The Cut - ‬9 min walk
  • ‪Lobby Bar - ‬7 min walk
  • ‪Yuca - ‬18 min walk
  • ‪Windows Restaurant - ‬5 min walk
  • ‪Bar El Palmeral - ‬4 min drive

About this property

Serenade All Suites - Adults Only Resort

Adults-only property with 5 restaurants and 3 outdoor pools
Serenade All Suites - Adults Only Resort offers 325 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. A pillow menu is available. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serene Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 325 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools and a fitness center.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the property's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Serenade All Suites - Adults Only Resort has 5 restaurants on site.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Gym
  • Pilates classes
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Free pool cabanas
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 10 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 12 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Payment types

Important information

Optional extras

  • Pet fee: USD 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Serenade Suites Inclusive
Serenade All Suites Adults Only Resort
Serenade All Suites - Adults Only Resort Punta Cana
Serenade All Suites - Adults Only Resort All-inclusive property

Serenade All Suites - Adults Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1634 out of 2615 reviews
Rating 8 - Good. 584 out of 2615 reviews
Rating 6 - Okay. 248 out of 2615 reviews
Rating 4 - Poor. 83 out of 2615 reviews
Rating 2 - Terrible. 66 out of 2615 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Reza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Serenade All Suites is a beautifully designed and very clean resort, with impeccable attention to detail in its maintenance. The cleanliness and aesthetics truly stand out, creating a relaxing and inviting atmosphere for guests. The food at the restaurants was excellent, offering a variety of delicious options that we thoroughly enjoyed. However, the process of making reservations was challenging. The staff’s communication skills were a noticeable issue—many struggled with English, which made interactions frustrating at times. Additionally, there were moments when staff seemed inattentive or not fully engaged, which impacted the overall experience. While the resort has many positives, these service and communication challenges made it less seamless than we hoped. I wouldn’t discourage anyone from visiting Serenade All Suites, as it’s a beautiful property with good potential. However, I’d recommend being prepared for possible communication difficulties.
Stayed 5 nights in Jan 2025

10/10 Excellent

David Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience at Serenade All Suites. We would definitely return!
Stayed 9 nights in Jan 2025

6/10 Okay

Brian

Liked: Property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the property for four nights . It was absolutely wonderful. You can tell they opened not too long ago as everything feels so fresh and new. Staff were consistently friendly and attentive. Food was delicious . Overall one of the best all inclusives I’ve been to and would highly recommended it to anyone. Will gladly come back !!
Stayed 4 nights in Jan 2025

10/10 Excellent

matthew

Stayed 5 nights in Jan 2025

10/10 Excellent

James Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jan 2025

2/10 Terrible

Amir Reza

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort seemed alright at first but then we started seeing intentional miscommunication by the staff! Didn’t let us reserve any restaurants for two days and then didn’t help us with other nights bookings. We booked a restaurant at 9 and was told by the staff it closes at 9!!! Totally unacceptable and disappointing! There were no food stations throughout the day other than the buffet and an a la carte italian restaurant with mediocre service and food! The buffet food was alright but the restaurant options were very limited and mostly unavailable! The room service was below mediocre! We were provided with amenities but no food or hot water or coffee or anything. The staff didn’t want to understand or didn’t really understand English! We had to spend a loooong time trying to make them understand and we ended up with wrong services and misinformation and so on! I can go on and on but you get the point. Unless you have a B1 Spanish knowledge and are looking for just a pool and a pool-side chair lounge only, you should avoid it.
Stayed 5 nights in Jan 2025

8/10 Good

Gregory Tod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good service.
Stayed 6 nights in Jan 2025

10/10 Excellent

Lisa, Roslindale

Liked: Cleanliness, staff & service, property conditions & facilities
1
Stayed 4 nights in Nov 2024

10/10 Excellent

Elisha

Stayed 4 nights in Jan 2025

4/10 Poor

Susan

Liked: Property conditions & facilities
Disliked: Staff & service
The majority of the staff were unfriendly save for Amelia and Shani and Lyedy. We felt like we were a bother to them. Won’t return.
Stayed 7 nights in Jan 2025

10/10 Excellent

Kristen

Stayed 4 nights in Jan 2025

8/10 Good

Kevin

Stayed 4 nights in Jan 2025

8/10 Good

Shamiya

Travelled with partner
Liked: Cleanliness
I like the resort ! Clean and beautiful just wish it was more liveliness on the resort it was boring but perfect if you only want to relax and be at the pool.
Stayed 4 nights in Jan 2025

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Olivia, Miami Gardens

Stayed 4 nights in Dec 2024

6/10 Okay

WILLIE

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I really enjoyed the property and the amenities but we were highly disappointed about the dining choices. We were not able to dine at not one of the restaurants on the property because they would show that they were booked up already. We would walk by them and there would several tables available. We were very upset about that and it left a bad feeling with us about this beautiful property. It would be hard to recommend this property to others knowing that we didn't get to enjoy not one of the restaurants because we paid great money for our winter vacation. I think that we should be compensated for our inconvenience about our dining experience in some way.
Stayed 4 nights in Jan 2025

6/10 Okay

Wilfried Carl

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We found the property to be an attractive four star resort. Food was average, at best. Staff was extremely hit and miss. There were some excellent people but many acted like they really did not want to be there. The beach was nice but the water access was poor. The water was too shallow or too weedy to be pleasant. We found activities were limited. The elevator kept breaking down and a few other facilities did not work, from time to time. Overall, this was definitely not a five star experience but we found it to be adequate for our week of vacation.
Stayed 7 nights in Jan 2025

4/10 Poor

chi tang

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
we tried to book diner reservation on the app for the following 5 nights, and all restaurants not available, this is not acceptable, as we not able to try the Teppanyaki, steak house, Gourmet a la carte for total of 5 nights, we even went to the guest service to ask for help, and ended up the last night at steak house! tried to walk in but not accepted even inside is not full! ended up guest service manager has arranged 4 of us at Gourmet a la carte, but the hostess said don't see our reservation, and we said it is empty inside, and she let us in, by the time we finished after 1.5 hours, it is still not full, so why it is fully booked on all restaurants. We been travelled around Caribbean resorts for years and never encounter this situation! and the guest service staffs kept telling us to eat at buffet... some staffs are not that friendly; room is big and clean; at the end, we are not going back to this resort and not recommend to my friends
Stayed 5 nights in Jan 2025

10/10 Excellent

Christen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful laid back resort!
Stayed 4 nights in Jan 2025

8/10 Good

Paul H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean. Very friendly and helpful staff. Everything was well maintained and looked like new. Very nice sandy beach area. Beautiful pools. Very nice variety of bars and lounges. The buffets were very good. Nice variety of food. The specialty restaurants were just OK. The food was very salty at one, and the wait staff was very disorganized at the other. I would definitely recommend this property and would be happy to stay there again someday.
Stayed 5 nights in Jan 2025

10/10 Excellent

Pascal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just came back and had a wonderful time. Food was very good for the most part, buffet a good variety with fresh items that were excellent but some were inedible...we always left buffet satisfied and laughed at how terrible some items were ( i.e. lamb shank on a big bone toughest meat we've had all week...impossible to cut with a knife and was scared to break a tooth lol) but the grilled lamb chops at the buffet were excellent. The burger we had at la palapa on the first day by the pool was the best burger ive had anywhere at an all inclusive ( ive done 25 or so) we came back twice to have it and althought it was still great they changed the cheese and onion compote and wasnt has great has the first time. Often times the items listed on the menu are not really what you will receive and trying to make changes from the a la carte restaurants was usuallly a fail...but no big deal we still ate well all week. A very special thank you to the waitress Pamela which gave us phenomenal service all week, we made sure to seek her out whenever possible and even when the place was full she arranged for us to get a table and avoid the short wait time. Also for my wifes bday she prepared a beautiful table with flowers and balloons to celebrate the event...we took great care of her $$and she returned the favor tenfold. Some employees were slow and didnt smile but overall we received good service everyhere. Also loved no need to get up ealry for chairs there are plenty.
Stayed 7 nights in Jan 2025

10/10 Excellent

Jean-Luc

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel and very good service and food
Stayed 7 nights in Jan 2025

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool options and food
Stayed 7 nights in Jan 2025

6/10 Okay

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good resort to stay at. Biggest cons was the food options and the fact that they have a few different restaurants apart from the buffets that you can make reservations at but somhow they are always booked and you are only allowed 2 reservations per your stay. There always was not much going on at night on the adult side so if you are looking for a move lively place this resort might not be for you.
Stayed 5 nights in Jan 2025