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Hotel Mousai Cancun Adults Only - All Inclusive

5.0 star property

Photo gallery for Hotel Mousai Cancun Adults Only - All Inclusive

2 outdoor pools
View from room
2 outdoor pools
Premium bedding, down duvets, minibar, in-room safe
Hydrotherapy, aromatherapy, facials, 16 treatment rooms

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Room service
  • Spa
  • Gym

Explore the area

Map
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪14 min walk‬
  • Punta Sam Beach
    ‪14 min walk‬
  • El Meco Archaeological Site
    ‪3 min drive‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪61 min walk‬

Room options

View all photos for Corner Suite Ocean Front

View from room

Corner Suite Ocean Front

  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Suite 1 King Bed Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Ultra Suite 1 King Bed Ocean Front

  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Master Suite

  • 203 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Two Bedroom Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Corner Suite Ocean Front

  • 215 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Ultra Corner Suite Ocean Front

  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ultra Two Bedroom Master Suite

View from room

Ultra Two Bedroom Master Suite

  • 203 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Ultra Two Bedroom Corner Suite Ocean Front

  • 215 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite 2 Queen Beds Ocean Front

View from room

Suite 2 Queen Beds Ocean Front

  • 88.0 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Ultra Suite 2 Queen Beds Ocean Front

View from room

Ultra Suite 2 Queen Beds Ocean Front

  • 88 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite 1 King Bed Ocean Front

View from room

Suite 1 King Bed Ocean Front

  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Atelier Playa Mujeres - Adults Only - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.7 out of 5, Exceptional, (1096)
The price is AU$1,389
for 1 room
includes taxes & fees
18 Feb - 19 Feb
Atelier Playa Mujeres - Adults Only - All Inclusive

About the area

Punta Sam

When you stay at Hotel Mousai Cancun Adults Only - All Inclusive in Punta Sam, you'll be on the beach, within a 10-minute drive of Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club. .This all-inclusive hotel is 9.8 mi (15.8 km) from Tortuga Beach and 12.9 mi (20.7 km) from La Isla Shopping Mall.

What's nearby

  • Punta Sam Ferry Terminal - 14 min walk
  • Punta Sam Beach - 14 min walk
  • El Meco Archaeological Site - 3 min drive
  • Ultramar Ferry Puerto Juárez - 7 min drive
  • Playa Mujeres Golf Club - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪Hiroshi Bar - ‬8 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Restaurant Flamingos - ‬15 min walk
  • ‪Caprichos Villa del Palmar - ‬13 min walk
  • ‪Davinos - ‬12 min walk

About this property

Hotel Mousai Cancun Adults Only - All Inclusive

Adults-only beachfront hotel with 2 outdoor pools
Hotel Mousai Cancun Adults Only - All Inclusive offers 88 air-conditioned accommodations with outdoor private spa tubs and minibars. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels, pay movies, and smart speakers. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Punta Sam hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 16 treatment rooms. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 88 air-conditioned rooms featuring outdoor private spa tubs and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Digital programming and smart speakers are provided for your entertainment, while complimentary wireless internet access keeps you connected.
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Italian cuisine at NOI Ristorante Italiano, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and an elevator. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
NOI Ristorante Italiano - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
The Rooftop - This restaurant serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
24-hour room service
Meals and beverages at companion properties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking includes off-street options
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • NOI Ristorante Italiano
  • The Rooftop

Things to do

  • 2 outdoor pools
  • Fitness centre
  • Full-service spa

Conveniences

  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Porter/bellhop

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Outdoor furniture
  • Rooftop terrace

Spa

  • 16 treatment rooms
  • Aromatherapy
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 100
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 50-inch smart TV
  • Digital channels
  • Films for purchase
  • Smart speaker

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Private outdoor hot tub
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Mousai Cancun Inclusive
Hotel Mousai Cancun Adult Only
Hotel Mousai Cancun Adults Only
Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Ocean Front Adults Only .
Hotel Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Adults Only - All Inclusive Hotel

Hotel Mousai Cancun Adults Only - All Inclusive Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 27 out of 29 reviews
Rating 8 - Good. 1 out of 29 reviews
Rating 6 - Okay. 0 out of 29 reviews
Rating 4 - Poor. 1 out of 29 reviews
Rating 2 - Terrible. 0 out of 29 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

jose manuel

The best hotel in Cancun!
It truly is the best hotel in Cancun the best service. The best food in the rooms are brand new and five diamond luxury. We stayed for our honeymoon and everything was the highest quality we’ve ever experienced in our lives. I would highly recommend it for anybody is the best hotel on the beach anywhere in Mexico.
Stayed 4 nights in Oct 2024

10/10 Excellent

Fadi, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 2 nights in Oct 2024

10/10 Excellent

Jayson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. A true A operation.
Stayed 4 nights in Oct 2024

10/10 Excellent

Genevieve

Stayed 3 nights in Sep 2024

10/10 Excellent

PAUL ARAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Ricky

Stayed 3 nights in Aug 2024

10/10 Excellent

Edmond Dan, North Wales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch!! Exceptional service, staff is ready to meet your every need. The Rooftop pool has an excellent view of Isla Mujers. Rooms are state of the art. If you’re looking for a relaxing adults only. Book now! We will definitely stay here again! 6 days of the best vacation I have ever experienced. Highly recommend! All the amenities of a wonderful resort. Butler service, 5 star.
Stayed 5 nights in Jul 2024

10/10 Excellent

Artin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing to unlike. Everything was perfect. Honestly from A-Z. Staff - drink restaurant. Very energetic people nice polite funny. Overall amazing amazing. Nothing else i can say. Modern Luxury. Service all great, real 5 star luxury experience and super clean. Thanks to each of them.
Stayed 3 nights in Aug 2024

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Mshari

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the stuff, his name joe he was so rude not a professional speak with the customer so bad and doesn’t help in anything
Stayed 4 nights in Jul 2024

10/10 Excellent

Jaylynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Tijana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I came for his 30th birthday weekend and we had a BLAST! The staff, the food, the hotel overall, the room and all of the amenities were extremely clean, up kept and beautiful! Everything was brand new. I HIGHLY recommend this vacation spot for all couples!! We will be back!
Stayed 3 nights in Jul 2024

10/10 Excellent

CHRISTOPHER CASEY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE FOOD WAS AMAZING AND STAFF WAS SUPER ACCOMODATING. WE WILL BE BACK.
Stayed 5 nights in Jul 2024

10/10 Excellent

Bourjois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Couples Getaway
Excellent hotel and staff. You're greeted with a cold towel and specialty drink upon arrival. Check-in is a breeze. We were assigned 2 butlers (am and pm) who contacted for any need. Thank you Alexa, Raul, Christian and the many more people who made our getaway so memorable.
Lunch at see side
Garza Blanca Pool
Stayed 3 nights in Jun 2024

10/10 Excellent

Jesus A, South Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mousai Cancun Was AWESOME- the food is best an all-inclusive can offer. The staff greets you by your last name at all times, Jose their mixologist prepares you the best drinks EVER! If your a couple looking for a romantic getaway just Go Here! You will not regret it! Familia Espinoza
Stayed 5 nights in Jun 2024

10/10 Excellent

Didier, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

CLIFFORD

Liked: Cleanliness, staff & service, property conditions & facilities
The Luxury
Stayed 5 nights in Jun 2024

10/10 Excellent

Saleh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We initially booked our trip at mousai Cancun. The hotel wasn’t ready so they put us in Garza Blanca( their sister hotel). We were upset at right but they hotel staff took exceptional care of us. Everything was perfect, food was amazing, and the service was unbelievably amazing! I would definitely recommend both of these properties to everyone!

10/10 Excellent

Derek Nicholas, North Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just opening the weekend of June 1st, they are opening the first three floors and they are spectacular. We arrived on 5/18 and because they weren’t open yet they upgraded us to a 1 bedroom king at Garza Blanca We have a wonderful time, staff is really attentive and professional, the grounds are immaculate and the food is exceptional We can’t wait to go back Make sure to ask for Christian at the main Pool and the Butler Alexa….they are the best of the best
Stayed 8 nights in May 2024

10/10 Excellent

Juan Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024