To start, Zina and Amelie were 10/10 excellent hostesses. They were friendly and extremely attentive to all our needs, including recommending where to eat & addressing room concerns. The girl who cleaned the room also did a wonderful job. The fridge was stocked with complementary drinks & snacks.
The hotel is located in old town directly next to the US embassy, across the Fairmont Chateau, and is within walking distance to/from everything. Parking was easily accessible.
As far as location and the staff, this hotel is a 10/10.
Now unto the hotel - the physical building and room themselves - resemble a hostel and are in desperate need of renovation. We did not get restful sleep as beds were either too firm or too soft & the pillows were old and thin. The floor between the room and kitchen was separated by a 1inch platform, which is an accident waiting to happen.
The room does not have central air conditioning; instead it has a window unit that is pretty old and loud, so it was difficult to sleep in the night. But we are very thankful to Zina, who did her best to resolve the issue.
The carpets had stains, wallpaper was peeled/ripped/torn, and the bathroom doors and walls were yellowed. The outlets upstairs did not work, except for one in the spare bedroom meant for kids.
With renovation on the inside and a fresh paint job on the outside, this hotel could be 5 stars...