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Hôtel Palace Royal

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hôtel Palace Royal

Interior detail
Indoor pool
Front of property
Front of property
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Gym
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Théâtre Capitole
    ‪2 min walk‬
  • Quebec City Convention Center
    ‪3 min walk‬
  • Parliament Building
    ‪5 min walk‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪23 min drive‬

Room options

View all photos for Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Exterior View Family Suite, 2 Queen and 1 sofa bed

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Exterior View Family Suite, 2 Queen and 1 sofa bed

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Living area

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for City View Family Suite, 2 Queen beds and Sofa-bed

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

City View Family Suite, 2 Queen beds and Sofa-bed

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, Courtyard View

Classic Room, 1 Queen Bed, Courtyard View

Classic Room, 1 Queen Bed, Courtyard View

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed

  • 37.0 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

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The price is AU$303
for 1 room
includes taxes & fees
13 Feb - 14 Feb
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About the area

Québec City

With a stay at Hôtel Palace Royal, you'll be centrally located in Québec City, just a 3-minute walk from Quebec City Convention Center and 12 minutes by foot from Château Frontenac. .This hotel is 0.4 mi (0.6 km) from Grande Allée and 0.5 mi (0.7 km) from Quebec City Town Hall.

What's nearby

  • Quebec City Convention Center - 3 min walk
  • Quebec City Town Hall - 9 min walk
  • Château Frontenac - 12 min walk
  • Quartier Petit Champlain - 14 min walk
  • Quebec Cruise Terminal - 17 min walk

Getting around

  • Quebec Palace Station - 9 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 23 min drive

Restaurants

  • ‪Bar le Drague - ‬3 min walk
  • ‪Restaurant Poutineville Vieux Québec - ‬1 min walk
  • ‪Cochon Dingue Rue Saint-Jean - ‬3 min walk
  • ‪SHAKER Cuisine & Mixologie Vieux-Québec - ‬4 min walk
  • ‪Albacore - ‬2 min walk

About this property

Hôtel Palace Royal

Hotel with a fitness center, a short walk to Grande Allée
Hôtel Palace Royal offers 234 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Make yourself at home in one of the 234 guestrooms featuring refrigerators and microwaves. Your room comes with a memory foam bed. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include concierge services, gift shops/newsstands, and wedding services.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Beffroi Steak House, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Québec City? This hotel has 4502 square feet (418 square meters) of space consisting of conference space and 10 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Beffroi Steak House - This steakhouse serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free wired Internet

Parking and public transport

  • Self parking on site (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee daily 7 AM–11:00 AM: CAD 25-25 for adults and CAD 15-15 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Beffroi Steak House

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna
  • A hot tub

Family friendly

  • Cots/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (4502 square feet)
  • Meeting rooms - 10

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lever door handles
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Memory-foam mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per day
Cribs (infant beds) are available for CAD 15.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 25 to 25 for adults, and CAD 15 to 15 for children
  • Self parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2025-11-30, 160705

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and spa tub with adult supervision

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Hôtel Palace Royal Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1424 out of 2790 reviews" "
Rating 8 - Good. 826 out of 2790 reviews" "
Rating 6 - Okay. 313 out of 2790 reviews" "
Rating 4 - Poor. 137 out of 2790 reviews" "
Rating 2 - Terrible. 90 out of 2790 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Denise

Stayed 2 nights in Oct 2024

10/10 Excellent

Diane

Stayed 2 nights in Oct 2024

8/10 Good

Dianne

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location
This hotel is a great location to the Old City. Just a block away. It also has a parking garage under the hotel with in and out opportunities. I loved this hotel. My biggest beef is that we did not have daily housekeeping services. I noticed my trash was emptied but no replacement towels when I left towels on the floor and our beds were never made. We were there for 3 nights. After the second night I asked a steward in the hall for new towels. I pay the same amount every night and expect housekeeping everyday of my stay. Discount those nights if I can’t get good service. The hot tub jets are sub-standard. It needs some retrofitting. After walking all around steep Quebec City, I looked forward to the hot tub but found it disappointing that the jets in the tub barely did their job. We ate at the hotel restaurant and had an amazing meal. Loved the layout of our room. It was a 2 room suite and was happy to get a room with 2 queen beds. Would definitely stay here again but I would negotiate daily housekeeping.
Stayed 3 nights in Oct 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy to stay and will stay there again whenever we come to Quebec City
Stayed 2 nights in Oct 2024

10/10 Excellent

amandeep s

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time staying here. Staff was friendly.
Stayed 3 nights in Oct 2024

8/10 Good

Laura Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to access the shops and restaurants in the Old City.
Stayed 3 nights in Oct 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and beautiful old place! Lots of history! It was very easy to walk to/from Old Town area!
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness
Not quite what I expected
After arriving early from our morning flight, staff at front desk did not offer anything when we arrived until WE ourselves asked to store bags. They told us to come back at around 1. After doing so staff still maintained we were too early until another desk attendant interrupted and asked for my info. That’s when we were told our room was ready. Had we left it to the original personnel who knows how much longer we’d be waiting. Room is nicely appointed but not super clean. There were what looked like candle wax stains on the wall in the corner and the bathroom had a dent in the wall, to name a few issues. The bed is comfortable enough but the towels are spartan and rough. The pool is very cute, in the tropical courtyard but the whirlpool jets were not working. Overall, it was an OK stay, but perhaps a bit overpriced for the level of service and comfort offered.
Stayed 1 night in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I liked spaciousness of the room. Adjustable shades on the doors of the bedroom. Light shines in from the sitting area.
Stayed 3 nights in Oct 2024

8/10 Good

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is reasonably priced and clean. Location is downtown Quebec within walking distance of the old city.
Stayed 3 nights in Oct 2024

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Room comfort
Not for me! Dark. Stale air. Creepy vibes.
Dark. Very dark if you choose the “garden view.” The photos do not match the vibe. Dingy. Stale air. Creepy. Avoid if you are sensitive to energy. Unorganized and staff systems are frighteningly lacking in communication. It feels like no one really knew the answer to anything. Restaurant staff was great. Family had fun with the pool, hot tub and sauna. Fridge was extremely tiny.
Stayed 1 night in Oct 2024

10/10 Excellent

Magaly

Excellent location.
Stayed 6 nights in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Great location, insufficient room amenities
As a 4 star hotel, I was surprised that only paper cups were provided for guests. The sofa bed was not comfortable and the bath towels were below standard. However, the hotel has a great location.
Stayed 2 nights in Oct 2024

6/10 Okay

Maria Lydia

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The live music was a bonus room was very spacious and set up very nicely would definitely return
Stayed 2 nights in Oct 2024

6/10 Okay

melanie

Travelled with family
Liked: Room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Anna

Stayed 2 nights in Oct 2024

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and the King Suite balcony to the pool was fantastic. Staff and services were very good and housekeeping responded quickly. The parking in the hotel is convenient but with a larger SUV is very tight to enter and exit. We were not reserved for breakfast but went in on one day. Thos was really not good so eat elsewhere. Check in is only at5pm so leaving early and a long trip will be greeted with a lengthy wait in the lobby. It is worth the wait though.
Stayed 3 nights in Oct 2024

6/10 Okay

Ka Kin

Stayed 5 nights in Oct 2024

2/10 Terrible

Kathya

Stayed 1 night in Sep 2024

10/10 Excellent

Mark, Mesquite

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the hotel and its proximity to the old city. Would stay there again.
Stayed 2 nights in Oct 2024

8/10 Good

Suji, Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast. There is a room divided. We liked that.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mary, Tampa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great area. Very walkable. Room was nice.
Stayed 2 nights in Oct 2024