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Hôtel Palace Royal

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hôtel Palace Royal

Interior detail
Indoor pool
Front of property
Front of property
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Gym

Explore the area

Map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Théâtre Capitole
    2 min walk
  • Quebec City Convention Center
    3 min walk
  • Parliament Building
    5 min walk
  • Québec, QC (YQB-Jean Lesage Intl.)
    22 min drive

Room options

View all photos for Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Exterior View Family Suite, 2 Queen and 1 sofa bed

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

Exterior View Family Suite, 2 Queen and 1 sofa bed

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Living area

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for City View Family Suite, 2 Queen beds and Sofa-bed

Hypo-allergenic bedding, memory-foam beds, in-room safe, desk

City View Family Suite, 2 Queen beds and Sofa-bed

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, Courtyard View

Classic Room, 1 Queen Bed, Courtyard View

Classic Room, 1 Queen Bed, Courtyard View

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed

  • 37.0 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

Similar properties

Pool

Hilton Quebec

Pool
Spa
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (2218)
The price is AU$237
for 1 room
includes taxes & fees
14 Jan - 15 Jan
Hilton Quebec

About the area

Québec City

With a stay at Hôtel Palace Royal, you'll be centrally located in Québec City, just a 3-minute walk from Quebec City Convention Center and 12 minutes by foot from Château Frontenac. .This hotel is 1 mi (1.7 km) from Quebec Cruise Terminal and 8.1 mi (13 km) from Montmorency Falls.

What's nearby

  • Quebec City Convention Center - 3 min walk
  • Quebec City Town Hall - 9 min walk
  • Château Frontenac - 12 min walk
  • Quartier Petit Champlain - 14 min walk
  • Quebec Cruise Terminal - 17 min walk

Getting around

  • Quebec Palace Station - 9 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 23 min drive

Restaurants

  • ‪Bar le Drague - ‬3 min walk
  • ‪Restaurant Poutineville Vieux Québec - ‬1 min walk
  • ‪Cochon Dingue Rue Saint-Jean - ‬3 min walk
  • ‪SHAKER Cuisine & Mixologie Vieux-Québec - ‬4 min walk
  • ‪Albacore - ‬2 min walk

About this property

Hôtel Palace Royal

Hotel with a fitness center, near Château Frontenac
Hôtel Palace Royal offers 234 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Make yourself at home in one of the 234 guestrooms featuring refrigerators and microwaves. Your room comes with a memory foam bed. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wired internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an indoor pool, a spa tub, and a sauna. Additional amenities at this hotel include concierge services, gift shops/newsstands, and wedding services.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Beffroi Steak House, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Québec City? This hotel has 4502 square feet (418 square meters) of space consisting of conference space and 10 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Beffroi Steak House - This steakhouse serves breakfast, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free wired Internet

Parking and public transport

  • Self parking on site (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Full breakfast available for a fee daily 7 AM–11:00 AM: CAD 25-25 for adults and CAD 15-15 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Beffroi Steak House

Things to do

  • Fitness centre
  • Indoor pool
  • Sauna
  • A hot tub

Family friendly

  • Cots/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (4502 square feet)
  • Meeting rooms - 10

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lever door handles
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cots/infant beds (surcharge)
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Memory-foam mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per day
Cribs (infant beds) are available for CAD 15.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 25 to 25 for adults, and CAD 15 to 15 for children
  • Self parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2025-11-30, 160705

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool and spa tub with adult supervision

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Hôtel Palace Royal Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1368 out of 2691 reviews" "
Rating 8 - Good. 792 out of 2691 reviews" "
Rating 6 - Okay. 307 out of 2691 reviews" "
Rating 4 - Poor. 136 out of 2691 reviews" "
Rating 2 - Terrible. 87 out of 2691 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was wonderful! Lots of immediate hot water and lots of room to turn around.
Stayed 2 nights in Sep 2024

8/10 Good

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious room. friendly staff. great location
Stayed 3 nights in Sep 2024

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best sleep ever
It was wonderful. The beds were the very best ever. The staff were amazing.
Stayed 2 nights in Sep 2024

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all excellent experience. The only thing was the hot tub is old, with weak jets, & wasn’t full enough. But I’m not complaining, just stating facts for other visitors. The pool was a perfect temperature. My daughter & I enjoyed the facilities. We checked out but were able to stay in the pool, then use the changing rooms to shower up & go after our checkout time. The staff was very friendly, everything was clean and they even played Billie Eilish on the house speakes the day after the concert. Nice touch.
Stayed 1 night in Sep 2024

4/10 Poor

Gary

Disliked: Cleanliness, amenities
Location is perfect! Not many positives for the hotel itself. Mold on the caulking in the shower and around the floor. Urine on the toilet and the floor. Fromt desk and response was “oh” Rooms cleaned every other day. Few of the lamps were broken, couldn’t turn on. TV stations a few were in English, no other cable services. Very disappointing for the cost per night
Stayed 3 nights in Sep 2024

4/10 Poor

melissa

They check in procedure is deeply flawed. Put the notice for the made to clean the room and we were out all day and returned to a room. All in all would not recommend and would not stay there again.
Stayed 2 nights in Sep 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort
Decent hotel, little dated but comfortable. On the weekends there is live music in the center of the hotel. Located just outside the wall of the old city of Quebec
Stayed 4 nights in Sep 2024

6/10 Okay

Hao

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Facility is old, some plugs in the room are not usable
Stayed 2 nights in Sep 2024

10/10 Excellent

Linda

Travelled with group
Liked: Amenities
Loved the location!!!
Stayed 2 nights in Sep 2024

8/10 Good

Arline

Stayed 1 night in Sep 2024

10/10 Excellent

Anjana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Roy, Franklin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nicely appointed hotel in the heart of Quebec City. Easy access to the Hop-on Hop-off bus, which is something we often take advantage of when traveling. The staff were friendly and accommodating.
Stayed 1 night in Sep 2024

10/10 Excellent

irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location. Easy to walk to shops and restaurants.
Stayed 2 nights in Sep 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Meinmaya, APO

Stayed 2 nights in Sep 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Adriano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Close to local attractions
Stayed 2 nights in Aug 2024

10/10 Excellent

Henry

Travelled with partner
Liked: Amenities
Hôtel was clean with helpful staff. The location was perfect for visiting Old Quebec. We only had breakfast at the Hôtel restaurant once as it was very expensive. Other than that, we enjoyed our stay very much and would return.
Stayed 3 nights in Sep 2024

10/10 Excellent

Emilie M A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our anniversary weekend, and it was wonderful! Great location, 2 min walk to Old Quebec. Lovely decor. Clean and friendly, bilingual staff. Will stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Cathy, Hoover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, staff was very helpful, convenient to walk everywhere we wanted to go.
Stayed 4 nights in Sep 2024

10/10 Excellent

Marshall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to the walled city of Quebec. Many dining options.
Stayed 3 nights in Sep 2024

6/10 Okay

Don R

Travelled with partner
Disliked: Property conditions & facilities
Service area was poor. Reported first night that shower plumbing had a bad leak spewing water on floor in bath room, we used towels to contain water in bath room. Four days later leak not repaired, but reported first day and second day by myself. Second day (20th) no maid service, had to get towels myself to bathe and contain plumbing leak when showering. Don Shelton room 1017.
Stayed 4 nights in Sep 2024

4/10 Poor

maude

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil au comptoir impeccable, personnel très gentil. Cependant, Hotel qui n'a pas été rénové/entretenu. Très très vieux. Le spa est brisé. Il n'y a absoluement RIEN dans la chambre pour le confort ; pas de robes de chambres pour la piscine, pas de bouteilles d'eau, pas de couvertures supplémentaires. Il est impossible de commander un café à la chambre le matin car pas de service aux chambres. Devons descendre au restaurant commander. DIVAN-LIT : Attention IMPOSSIBLE de dormir la dessus !! Peut être convenable pour des enfants, mais pour des adultes oubliez ça, vous ne dormirez pas. Donc on paye plus de 350$ la nuit pour une vieille chambre, sans services, et finalement sans possibilité d'utiliser le divan-lit. Le soir il y a un chanteur, son des amplificateurs excécrable......difficile à supporter. Si vous voulez une simple bouteille d'eau, vous devez vous rendre dans les catacombes de l'hotel, dans un dépanneur au sous-sol. Je ne reviens pas à cet endroit !
Stayed 3 nights in Sep 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I were here for a 4 night stay to tour Quebec City. We loved this hotel. It was quiet and beautiful and was such a great location. We could easily walk into the old city. The hot tub was great and the under the sea video in the hot tub/swimming area was both interesting and unique. Would highly recommend this hotel.
Stayed 4 nights in Sep 2024