6/10 Okay
Donald
Travelled with partner
29 Nov 2024
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I really enjoyed the property. Be careful when you order anything at the hotel charged to your room. I left the required $200 room deposit. As i ordered drinks, which was usually just one Coke Zero, at the bar or restaurant a ALWAYS gave a large tip in cash, 5000 or 10000 colones on one COKE. I like to get good service and recognize the service staff. The actual Coke was charged to my room which i was told to put down my name and Room number. At the end of my stay I had 8 or so $6 tips added to my bill. The Front desk said i wrote my Room Number in the spot where the TIP goes and there was nothing they can do. I explained that i always tip in cash as a courtesy to the Staff to get their tips in cash. The front desk would not do anything. The amount of money is not the issue, it is the principle, what if i was in room 25 or room 50???? It would have taken the hotel to go to any of the wait staff and ask if I tipped in Cash. They would know. I tip very well, excessive and they would know me. Additionally, they wait staff excepted my cash tip and saw I wrote down my room number NOT a tip, but said nothing to me. I told the Front Desk, if i come back, i will not tip anyone anything.
Donald
Stayed 2 nights in Nov 2024