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Hilton Queretaro

4.5 star property

Photo gallery for Hilton Queretaro

2 bars/lounges
Outdoor banquet area
Exterior
Room, 2 Queen Beds
Outdoor pool, free pool cabanas, pool umbrellas

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Breakfast available
  • Room service
  • Laundry

Explore the area

Map
Anillo Vial II Fray Junípero Serra 1500, Colonia Arboledas, Querétaro, QUE, 76140
  • Plaza del Parque Shopping Mall
    ‪3 min drive‬
  • Aqueduct of Santiago de Querétaro
    ‪5 min drive‬
  • Paseo Querétaro Shopping Center
    ‪5 min drive‬
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪37 min drive‬

Room options

Presidential Suite, 1 Bedroom

  • 110 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible (Mobility, Hearing, Roll-In Shower)

  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Junior Suite, 1 King Bed

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Pool

Holiday Inn Queretaro Zona Diamante by IHG

  • Pool
  • Free airport shuttle
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (887)
The price is AU$161
for 1 room
includes taxes & fees
22 Feb - 23 Feb
Holiday Inn Queretaro Zona Diamante by IHG

About the area

Querétaro

Located in Querétaro, Hilton Queretaro is in the business district, within a 5-minute drive of Aqueduct of Santiago de Querétaro and Paseo Querétaro Shopping Center. .This luxury hotel is 4 mi (6.5 km) from Josefa Ortiz de Domínguez Auditorium and 4.7 mi (7.5 km) from Corregidora Stadium.

What's nearby

  • Aqueduct of Santiago de Querétaro - 5 min drive
  • Paseo Querétaro Shopping Center - 5 min drive
  • Josefa Ortiz de Domínguez Auditorium - 7 min drive
  • Corregidora Stadium - 8 min drive
  • Querétaro Convention Center - 12 min drive

Getting around

  • Queretaro Intl. Airport (QRO) - 37 min drive

Restaurants

  • ‪Tacos el Pata - ‬18 min walk
  • ‪Chili's - ‬20 min walk
  • ‪La Parilla Leonesa - ‬15 min walk
  • ‪Starbucks - ‬3 min drive
  • ‪Los Bisquets Obregon - ‬19 min walk

About this property

Hilton Queretaro

Luxury hotel with 2 restaurants and bars
Hilton Queretaro offers 139 air-conditioned accommodations with laptop-compatible safes and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. Cable television is provided. Bathrooms include separate bathtubs and showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 139 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature hair dryers and toothbrushes and toothpaste. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and a hair salon.
Grab a bite at Thandi, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Querétaro? This hotel has 120298 square feet (11176 square meters) of space consisting of a conference center and 7 meeting rooms. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
Thandi - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Restaurante Terraza - This family restaurant is located by the pool. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, covered self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:00 AM–11:00 AM: MXN 349 for adults and MXN 150 for children
  • 2 restaurants
  • 2 bars/lounges
  • Room service available

Restaurants on site

  • Thandi
  • Restaurante Terraza

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (120298 square feet of space)
  • Coworking spaces
  • Meeting rooms - 7

Outdoors

  • Free pool cabanas
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Manicures and pedicures

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Braille signage
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in room
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • No plastic drinking straws
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating
  • Premium bedding

Bathroom

  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 65-inch TV
  • TV channels
  • Streaming services

Food and drink

  • Champagne service
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1000 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 46 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 400 per stay

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 349 for adults and MXN 150 for children
  • Pet fee: MXN 1000 per pet, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 400 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Queretaro
Crowne Plaza Queretaro
Crowne Plaza Queretaro Diamante Hotel Queretaro
Crowne Plaza Queretaro Hotel

Hilton Queretaro Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 134 out of 239 reviews
Rating 8 - Good. 46 out of 239 reviews
Rating 6 - Okay. 20 out of 239 reviews
Rating 4 - Poor. 13 out of 239 reviews
Rating 2 - Terrible. 26 out of 239 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I communicated with the hotel about my issues. The individual did not care in the least. He offered no substantial help of any kind. I will make sure to tell everyone I can to never stY there.
Stayed 1 night in Oct 2024

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

2/10 Terrible

Jesus

Stayed 1 night in May 2024

2/10 Terrible

Jesus

Very disappointed with the hotel, unfortunately my husband became ill were we couldn’t make it to our reservation. I called the hotel directly to at least change the dates and they denied and charged us the stay, even though I explain the situation and had Expedia call aswell. Very disappointing. I understand their are rules and restrictions but their are case by case when you can provide proof of the situation
Stayed 1 night in May 2024

8/10 Good

Audiel

Stayed 1 night in Apr 2024

2/10 Terrible

Victor

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The property is under operator transaction, that is, it is going to become Hilton Hotels, but ALL AREAS are being remodeled, the dust is terrible, it is only fair that I mention that it is being remodeled and the guest decides if they want to take the room with them. risks of discomfort
Stayed 3 nights in Apr 2024

2/10 Terrible

Roberto Calixto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel en remodelación, mucho ruido, polvo, te sientes inseguro
Stayed 2 nights in Mar 2024

6/10 Okay

Kelly

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pros: The rooms are large, clean, and comfortable. The view is spectacular. Neutral: The breakfast was average. No labeling and very few options for people with allergies. Cons: The property was under renovation so the lobby and all common areas were either off limits or full of dust and construction equipment. The noise of the renovations was very loud, lasting until 10:30PM one night. The staff were not apologetic at all. When the renovations are done and Hilton takes over the hotel management, it should be a terrific hotel. Special thanks to Expedia customer service for contacting the property about the renovations and advocating for me as their customer.

2/10 Terrible

Edward

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I found bed bugs in my bed
Stayed 2 nights in Feb 2024

8/10 Good

Pedro, WESTON

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place with limited limited transportation options, but good place to stay
Stayed 2 nights in Feb 2024

8/10 Good

Luz Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024

2/10 Terrible

aldo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel in Queretaro
I recently had the unfortunate experience of staying at a hotel that ranks as the worst I've ever encountered. The room's condition was appalling – upon entering, I was greeted by leftover toilet paper on the floor, a broken soap stand in the shower, and a mattress so uncomfortable it was impossible to ignore. The room was permeated by a persistent cooking odor, as if someone had been preparing food in it all day, further compounded by an air conditioning unit that buzzed and whirred throughout the night, disrupting any chance of peaceful rest. Beyond the room's physical shortcomings, the service, or rather the lack of it, was equally disappointing. I have never encountered such a stark absence of hospitality and care during my extensive travels to Querétaro – having stayed in various hotels on more than 20 occasions. The severity of these issues compelled me to cut my planned six-night stay short, leaving after just one night. In an utterly unfair situation, I was forced to pay for an additional night simply to expedite my departure. This financial penalty added insult to injury, cementing my decision never to return. For those considering a visit to Querétaro, I implore you to seek accommodation elsewhere. The city boasts many superior hotels that promise a more pleasant and hassle-free stay. Please, do yourself a favor and avoid this hotel at all costs.
Stayed 6 nights in Feb 2024

8/10 Good

Julien, Miami

Business traveller
Liked: Cleanliness, staff & service
The rooms are older, but I like that. The staff was nice. Spacious and comfortable. The entrance is not well marked as it is right on a 2 way road and another hotel next door. They could advise that they are under renovations because the entrance in the hall is cut off and they still charge full price.
Stayed 1 night in Feb 2024

10/10 Excellent

Carlos

Stayed 1 night in Jan 2024

10/10 Excellent

Diana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful from the start. Very pet friendly ,Max sure appreciated the treats!
Stayed 2 nights in Jan 2024

10/10 Excellent

damaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La hospitalidad que ofrecieron fue de maravilla. Todos muy amables. Gracias por todo!
Stayed 3 nights in Nov 2023

2/10 Terrible

JOSE LUIS

Disliked: Cleanliness, amenities, property conditions & facilities
There was'nt any hot water. When asked at lobby they didn't help, give any reasons, just said it is what it is. So terrible, wouldnt recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Luz

Stayed 4 nights in Sep 2023

10/10 Excellent

H.Gonzalo

Stayed 1 night in Sep 2023

10/10 Excellent

Lylia, Lawrenceville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice and clean. The access to the Hotel is a little difficult but other than that everything else was great.
Stayed 2 nights in Aug 2023

10/10 Excellent

Salvador, Fairview

Stayed 1 night in Aug 2023

8/10 Good

Ulises

Stayed 2 nights in Aug 2023

6/10 Okay

Ma

Travelled with family
Está en remodelación. Y tienen pocos cuartos. El staff es muy atento. El cuarto está limpio.
Stayed 1 night in Jul 2023

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
This a very nice hotel and it is in transition with new ownership. Never heard construction noise tho. The rooms are nice and the bed is comfortable. Needed a better, non scratchy bedspread. Biggest disappointment was the pool. It is tiny ( shaped like a pizza slice) and was looking to cool off but the water was hotter than outside. All the staff were great.
Stayed 2 nights in Jun 2023

4/10 Poor

SERGIO

Liked: Cleanliness
Disliked: Property conditions & facilities
Air conditioning and tv doesn’t work
Stayed 5 nights in May 2023