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SureStay Plus Hotel by Best Western Durham Medical Center

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel by Best Western Durham Medical Center

Exterior
Pillow-top beds, desk, laptop workspace, blackout curtains
Lobby
Lobby
Combined shower/bathtub, free toiletries, hair dryer, towels

Reviews

5.8 out of 10

Popular amenities

  • Parking available
  • Breakfast included
  • Gym
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk

Explore the area

Map
3710 Hillsborough Rd, Durham, NC, 27705-2906
  • Durham VA Medical Center
    4 min drive
  • Duke University Hospital
    4 min drive
  • Ninth Street
    4 min drive
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    23 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Living Room;with Sofabed)

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Durham

When you stay at SureStay Plus Hotel by Best Western Durham Medical Center in Durham, you'll be in the historical district, a 4-minute drive from Duke University Hospital and 6 minutes from Duke University. .This hotel is 10.4 mi (16.8 km) from University of North Carolina and 10.6 mi (17 km) from Research Triangle Park.

What's nearby

  • Duke University Hospital - 4 min drive
  • Cameron Indoor Stadium - 6 min drive
  • Duke University - 6 min drive
  • Duke University Chapel - 7 min drive
  • Durham Performing Arts Center - 7 min drive

Getting around

  • Durham Station - 7 min drive
  • Raleigh-Durham International Airport (RDU) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬16 min walk
  • ‪McDonald's - ‬9 min walk
  • ‪Cookout - ‬4 min walk
  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬8 min walk
  • ‪Biscuitville - ‬3 min drive

About this property

SureStay Plus Hotel by Best Western Durham Medical Center

Hotel in Durham with free breakfast and a fitness center
SureStay Plus Hotel by Best Western Durham Medical Center offers 114 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature pillowtop mattresses. 32-inch LCD televisions come with premium cable channels. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 114 air-conditioned rooms featuring refrigerators and LCD televisions. Your room comes with a pillowtop bed. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and a television in a common area.
A complimentary full breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Durham? This hotel has 480 square feet (43 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
A complimentary full breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0 per stay)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site

Food and drink

  • Free full breakfast available 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends

Things to do

  • Fitness centre

Family friendly

  • Full-sized fridge
  • Laundry facilities
  • Microwave

Conveniences

  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Business services

  • Business centre
  • Conference space (480 square feet)
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Renovated entire property – January 2022
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Desk chair
  • Free local calls
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities will be closed during August, September, October, November, December, and January:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day, plus a deposit of USD 25 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Quality Durham
Quality Inn Durham
Baymont Inn Durham Hotel
Baymont Inn Durham
Quality Inn Suites
Durham Medical Park Inn Suites
Quality Inn Suites Medical Park
SureStay Plus Hotel by Best Western Durham Medical Center Hotel
SureStay Plus Hotel by Best Western Durham Medical Center Durham

SureStay Plus Hotel by Best Western Durham Medical Center Reviews

Reviews

5.8
Rating 10 - Excellent. 129 out of 1003 reviews" "
Rating 8 - Good. 228 out of 1003 reviews" "
Rating 6 - Okay. 225 out of 1003 reviews" "
Rating 4 - Poor. 215 out of 1003 reviews" "
Rating 2 - Terrible. 206 out of 1003 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Stayed 1 night in Sep 2024

2/10 Terrible

Aliyah

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room door never open to enter
Stayed 1 night in Sep 2024

2/10 Terrible

ANITA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS PROPERTY IS THE WORST. ROACH INFESTED AND RUDE DESK STAFF. AND THE BREAKFAST IS ALWAYS GONE BEFORE 8. THEY DO NOT REFILL. CHARGE $20.00 FOR BOOKING ONLINE. NOT A DEPOSIT YOU DONT GET BACK. PRICE GOES UP DAILY. SAM IS RUDE. YELLS OVERTALKS AND ROLLS HIS EYES AT THE GUEST. HE TOLD A GUEST TO JUST SHUT UP OR GET OUT. I WOULD NEVER RECOMMEND THIS PLACE TO NOONE. THE HEALTH DEPARTMENT NEEDS TO GET INVOLVED. ROACH AND SPIDER INFESTED.
Stayed 1 night in Sep 2024

10/10 Excellent

Matthew

Stayed 1 night in Aug 2024

8/10 Good

Matt

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Candice

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Erika

Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Eugene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard set of room amenities plus breakfast no lobsters alas but omelette, sausage, biscuits, waffles, coffee 3 roasts x regular/decaf, juice. Kinda a start Beds are nice , 4 great pillows on a bed. Not sure about neighborhood but Entrances to floors require room key. Inside feels safe.
Stayed 1 night in Aug 2024

10/10 Excellent

Rodney

Stayed 1 night in Aug 2024

2/10 Terrible

Deborah

Business traveller, Travelled with group
Disliked: Cleanliness, amenities
When we first walked into the room -and everytime thereafter- we were hit with an overwhelming smell of stale smoke. Everytime the air conditoner kicked on all sorts of debris would blow out onto the floor and and both beds. It is supposed to be a no smoking facility yet everywhere there were cigarette butts on ledges, a dirty rolled up rag was left outside of our door for 2 days and there was something hanging off the wall in our room.
Stayed 2 nights in Jul 2024

8/10 Good

Kandace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and affordable
Stayed 3 nights in Jul 2024

10/10 Excellent

Ernesto

Stayed 7 nights in Jul 2024

6/10 Okay

Cicely

Stayed 4 nights in Jul 2024

2/10 Terrible

Cicely

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The dirty tub and toilet, roaches crawling around and gnats, floors disgusting.
Stayed 2 nights in Jul 2024

2/10 Terrible

Katlyn

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room smelled like NAIR hair removal. It was a very strong scent. It was a horrible nights sleep. The pillows were clumpy and the hallways had to be 90 degrees. It was NOT worth $90.00 a night.
Stayed 1 night in Jul 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities
Rooms were nice
Stayed 1 night in Jul 2024

10/10 Excellent

Jamar

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
A
Stayed 7 nights in Jun 2024

10/10 Excellent

James

Stayed 1 night in Apr 2024

8/10 Good

Cody

Stayed 1 night in Jun 2024

8/10 Good

Herbert

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is old and creaky. The floors are suspect, the fridge doesnt work whatsoever, the television only gets two local channels and a few lower tier cable channels, completely uninteresting and non-entertaining.
Stayed 1 night in Jul 2024

6/10 Okay

Willie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

6/10 Okay

Willie

Travelled with family
Stayed 1 night in Jul 2024

6/10 Okay

percy

Travelled with family
I HAD TO GO TO MY SECOND CHOICE.
I MADE OTHER ARRANGEMENTS FOR MY FAMILY. 6/28
Stayed 2 nights in Jun 2024

10/10 Excellent

Ernesto

Stayed 3 nights in Jun 2024

6/10 Okay

victor

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The property was fine, I got to the hotel arter 4 hours driving after the las stop at around 10:55 pm, pass my id and card to make the check in and asked the hotel staff if I could use theirs restroom and he said that the lobby was already closed, I was walking from side to side while waiting for him, I asked him for a 1st floor and he assigned me a third floor room because he didn’t have any available, and I rushed to the elevator and third floor after entering the alley of rooms I discovered that he assigned me the fartest room in the floor, I am pretty sure there were several empty closer to the door, I had to run with my luggage and open the door and find out in the dark where the reatroom was and after that where the toilet was and when taking my cellphone to illuminate I started to pee on my self, I finished on the toilet but it could have been prevented if the guy wouldn’t have been so rigid about the close lobby, having in his hands my id and card what can I do to him
Stayed 2 nights in Jun 2024