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Holiday Inn Raleigh Downtown - Capital by IHG

3.0 star property

Photo gallery for Holiday Inn Raleigh Downtown - Capital by IHG

Terrace/patio
Front of property - evening/night
Breakfast buffet
Lobby sitting area
Business centre

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry

Explore the area

Map
320 Hillsborough St, Raleigh, NC, 27603
  • North Carolina Museum of Natural Sciences
    ‪6 min walk‬
  • Raleigh Convention Center
    ‪9 min walk‬
  • North Carolina State University
    ‪4 min drive‬
  • Raleigh, NC (RDU-Raleigh - Durham Intl.)
    ‪21 min drive‬

Room options

Standard Room, 2 Queen Beds (High Floor)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible Bathtub (Mobility, Accessible Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Accessible Bathtub (Communications, Accessible Tub)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed (High Floor)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room

  • 23 sq m
  • Sleeps 2
  • 1 Twin Bed

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About the area

Raleigh

Holiday Inn Raleigh Downtown - Capital by IHG is centrally located in Raleigh, a 5-minute walk from North Carolina State Capitol and 10 minutes by foot from Marbles Kids Museums. .This hotel is 0.7 mi (1.1 km) from North Carolina Museum of Natural Sciences and 0.8 mi (1.3 km) from Raleigh Convention Center.

What's nearby

  • North Carolina Museum of Natural Sciences - 6 min walk - 0.5 km
  • Marbles Kids Museums - 8 min walk - 0.7 km
  • Raleigh Convention Center - 9 min walk - 0.8 km
  • Red Hat Amphitheater - 9 min walk - 0.8 km
  • North Carolina State University - 4 min drive - 2.7 km

Getting around

  • Raleigh Union Station - 10 min walk
  • Raleigh-Durham International Airport (RDU) - 21 min drive

Restaurants

  • ‪Morgan Street Food Hall - ‬3 min walk
  • ‪Legends - ‬4 min walk
  • ‪Flying Saucer Draught Emporium - ‬3 min walk
  • ‪Char-Grill - ‬6 min walk
  • ‪Barcelona Wine Bar - ‬7 min walk

About this property

Holiday Inn Raleigh Downtown - Capital by IHG

Hotel with a 24-hour fitness center, a quick walk to Marbles Kids Museums
Holiday Inn Raleigh Downtown - Capital by IHG offers 203 accommodations with safes and complimentary newspapers. 32-inch flat-screen televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Raleigh hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Stay in one of 203 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a garden. Additional features at this hotel include complimentary wireless internet access, a banquet hall, and a vending machine.
Take advantage of the hotel's room service (during limited hours).
Featured amenities include a 24-hour business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (USD 15 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1970
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

This property is closed from May 19 2025 to December 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Self parking fee: USD 15 per night
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Capital Hotel Raleigh Downtown
Holiday Inn Raleigh Downtown
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital Hotel
Raleigh Capital By Ihg Raleigh
Holiday Inn Raleigh Downtown Capital
Holiday Inn Raleigh Downtown Capital an IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Hotel
Holiday Inn Raleigh Downtown - Capital by IHG Raleigh
Holiday Inn Raleigh Downtown - Capital by IHG Hotel Raleigh

Holiday Inn Raleigh Downtown - Capital by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 263 out of 1002 reviews
Rating 8 - Good. 214 out of 1002 reviews
Rating 6 - Okay. 197 out of 1002 reviews
Rating 4 - Poor. 189 out of 1002 reviews
Rating 2 - Terrible. 139 out of 1002 reviews

6.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Brett

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

Muhammad

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brought a college track team- everything was great! Team walked for good everyday and the hotel was great with us!
Stayed 2 nights in Mar 2025

4/10 Poor

Jonathan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The hotel appears run down at best. The hallway carpets are dirty with visible trash along the baseboard. The room next to me I guess sprang a leak, so maintenance was fixing it until about 9:30 pm and noisy as well as turned the water off so I couldn't flush the toilet. The breakfast next morning was sub par - the yogurt packets were warm and the other offering was pre-packaged nutrigrain bars. The coffee ran out halfway through breakfast and was not refilled. I will not stay there again.
Stayed 1 night in Apr 2025

8/10 Good

Saeed

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

John, HUNTERSVILLE

Liked: Cleanliness, staff & service, property conditions & facilities
tis a central location.
Stayed 1 night in Mar 2025

6/10 Okay

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff at the desk were friendly on check-in. Only 2 elevators and 1 was not working, though, we had no trouble. Breakfast was packaged food and more like a grab & go-type of meal with limited choices. room was comfortable, though, the bathroom was small, so that it was tight after opening the door and then using the toilet. Very unusual compared to other places I have stayed.
Stayed 1 night in Mar 2025

8/10 Good

Dror

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Margaret

Stayed 1 night in Mar 2025

4/10 Poor

Dawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Kyle

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in dire need of some updating.
Stayed 1 night in Mar 2025

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Glen & Denine

The hotel is in a great location, it doesn't have many amenities but the surrounding area makes up for it. It is in NEED of updating / renovations
Stayed 4 nights in Mar 2025

6/10 Okay

Jeremy

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Good service, please repair some of the rooms.

The first room we got smelled awful and the carpets were wet. They quickly swapped my wife and I to another room but that first room must have been like that for while to smell that bad. The people at the front desk were kind and helpful but Holliday Inn shouldn’t have rooms in such poor condition.
Stayed 1 night in Mar 2025

4/10 Poor

Shawn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
old hotel they are going to tear down. havent done any work to it in a long time. price was right and location was excellent. everything else not so good.
Stayed 1 night in Mar 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location if staying in Raleigh

The hotel was ideally located, but a bit dated. One of the two elevators did not operate, which was a challenge as I along with many others were in town for the NCAA basketball tournaments. Otherwise, the room was clean and comfortable and the staff was very accomodating, especially when it came to holding my bag while I went to one of the games after checkout.
Stayed 1 night in Mar 2025

10/10 Excellent

Jeffrey

Liked: Cleanliness
H
Stayed 1 night in Mar 2025

8/10 Good

Eugene C.

Liked: Cleanliness, staff & service
The hotel was comfortable, clean, and near my work venue. There were several fiod options close by as well
Stayed 1 night in Mar 2025

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Liked: Staff & service

Honest review.

I just wish they would’ve told you there is a $100 required deposit and a $16 parking fee per day. Overall the experience was alright but I don’t think I got the correct room I purchased on hotels.com but it was still comfortable enough I didn’t want to stress it. Staff was helpful with the issues I did have and were friendly.
Stayed 1 night in Mar 2025

2/10 Terrible

Peter

Stayed 1 night in Mar 2025

6/10 Okay

Jessica

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Do not waste your time, the good reviews are lying

There were no lights in the parking area and it was scary, the elevator was broken and we were on the 17th floor while the highest parking floor was 5, the shower head was broken and pouring water everywhere, there is no vent in the bathroom, there were red stains on the carpet, holes in the walls, and overall the room was very dirty. Also the halls and corridors were nasty. We went down to get breakfast at 8 am and there was 1 muffin, 3 granola bars, and the coffee was out. It was a horrible stay. We moved across town to Embassy Suites.
Stayed 1 night in Mar 2025

10/10 Excellent

Peter

I need someone from Expedia to call me about payment asap.
Stayed 1 night in Mar 2025

6/10 Okay

Dean

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Building is very dated.
Stayed 3 nights in Mar 2025