All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 63 out of 156 reviews
10 - Excellent
63
Rating 8 - Good. 68 out of 156 reviews
8 - Good
68
Rating 6 - Okay. 17 out of 156 reviews
6 - Okay
17
Rating 4 - Poor. 7 out of 156 reviews
4 - Poor
7
Rating 2 - Terrible. 1 out of 156 reviews
2 - Terrible
1
8.4/10
Cleanliness
8.8/10
Staff & service
7.0/10
Amenities
8.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Robert
10 Oct 2024
Liked: Cleanliness
This is a good value property for the area although the rooms are dated. The staff are excellent and the hotel has an excellent bar in the evening.
One of friendliness hotels I’ve stayed in. It may not be a 5 star hotel but the service is definitely 7 star
Enda
Stayed 2 nights in Sep 2023
6/10 Okay
Thomas, London
30 Aug 2019
Liked: Staff & service, room comfort
Basic hotel in good location - noise problems
This family-run B&B is located close to various super markets, restaurant and the beach. We felt it was a bit overrated. If you are unlucky and get a room near the reception/breakfast or bar areas the noise levels in the late evening and early morning are unbearable (even with earplugs). Apart from that we we were a bit disappointed that the usual complementary toiletries (e.g. shampoo and shower gel) were no provided. In addition, it would have been nice for the hotel to provide dishwashing equipment for the otherwise fully equipped kitchen. On the positive side the staff was always very friendly and helpful.
Thomas
Stayed 7 nights in Aug 2019
8/10 Good
Verified traveller
Travelled with family
8 Aug 2019
Liked: Cleanliness, staff & service
staff very friendly, room very clean, small bathroom, thin walls, breakfast could be better
The pictures make this place look perfect but far from the truth!
But it is what it is 3 star? maybe only 2 star needs a really good update
sheets and pillows where stained. Breakfast couldn't touch!
but if your on a budget and just passing in through then give it a go, most of the staff pleasant.
One really good thing about it is the Bar, good staff and good music.
The Axos hotel is a family run small hotel located yards from the beach and surrounded by Tavernas, and shops. The nearest supermarket is yards away and Lidl is a two minute walk. The beach is across the road. The Axos has a nice bar and pool and is spotlessly clean. The owners and staff cannot do enough for you.
The Axos is a great hotel and I look forward to returning next year.
We loved staying at this family run Hotel.everyone was so warm and welcoming. The pool was fab not to busy and had a kids pool which my daughter adored. Would highly recommend as opposite the beach and you won't find better hospitality.
Verified traveller
Stayed 8 nights in Aug 2017
8/10 Good
Verified traveller
4 June 2017
Liked: Cleanliness, staff & service
Very friendly family run hotel
What a lovely family who own this hotel. They go out of their way to get to know guests and it was clear people return year after year.
Rooms had everything you could need and were clean enough. Bathroom was tiny though and had a sit down shower which was tricky and I could image a few slips in it. Not something I'd recommend to people who may not be too steady on their feet.
Great breakfast every day ... good choice and always something a little different.
I'm unlikely to return simply because I'd have no reason to go back to that area. However I would recommend the hotel if it was somewhere you wanted to go. It was very cheap on Hotels.com and for what we paid it was excellent value.
Wonderful place to relax & be waited upon but without being hassled in any way by the local people. No pressure selling to take away from the relaxation.
Lovely studio room with balcony. Friendly helpful staff and good breakfast. Lots of shops and restaurants nearby and a short walk to the beach. The shrub shower was difficult to use and too small.
This is a lovely hotel and does what it needs to and amazing value for money however did not feel/see the family service as highlighted in all the reviews
We were provided with a pool view as requested and emailed the hotel before we arrived who ensured that a taxi was there to meet us at the airport. The staff were very friendly and happy to answer any questions we had. Our room was quite close to reception and the bar area and as such we did get quite a bit of noise throughout the night - even in the really early hours with people clattering and talking down the hallway. Luckily we took earplugs!
The hotel is in a great location with close access to the beach and there are many restaurants and bars along the strip as well as shops and places to book trips. As some have noted, the maid service can be quite inconsistent - sometimes they will provide you with sheets and blankets to make your own bed, sometimes they will do it for you, single sheets one day, double another, not empty the bins or not visit at all. It did not imapact our enjoyment of the holiday however but needs improvement.
Overall we enjoyed our stay and the hotel receptionists were excellent. Hotel Axos is in a good location that allowed us to explore Crete both East and west.
We had a fantastic time at axos. The hotel is in a great location, a short walk from the beach and lots of lovely bars and restaurants nearby. The staff are really friendly and helpful, the pool is lovely and we never struggled to get a sunbed. Axos was a great place to stay and we will be returning!
We had a late arrival but even so, the staff was very friendly and happy to help escort us to our room. It was clean and charming and the air conditioner performed like a rock star. The next day the staff gladly arranged a taxi to the airport for us. Our stay was too short, next time we visit Crete, the Axos will be top of the list to stay!
The hotel is a little dated but was more than adequate for our purposes. The bar is lively with a huge choice of beers & cocktails. Yannis (?) who runs the bar is brilliant, plays great music & is the perfect host. The pool is not huge but clean and does the job.
The room was spacious, clean and reasonably furnished. The pool was small and we haven"t used it. No internet in the rooms (but we knew this from the website at the time of booking).
The hotel lies in a busy area with lots of restaurants and supermarkets in the nearby. A bus gets you to Rethymnon town in approx. 15 minutes.
We booked a standard Studio room for a week as we would only be using it for a couple of days either side of a wedding on Crete.
It was perfectly adequate (and good value for the price). It was cleAn, very handy for access to the pool and spacious enough but we would definitely have gone for the larger Superior room for a full week stay.
The pool was very clean but We think it would definitely be a bit cramped in high season. Only 5 minutes stroll from clean beaches though
Platanes itself has the usual touristy shops and bars but Rethymno old city centre is only 10 mins drive or 20 mins bus away.