we are traveling around austria for more than a week and the last stop is to see neuschwanstein castle. we are thinking to book one with fitness centre and sauna to relax, which on hotel.com said this Alpenhotel comes with fitness amenities. when we check it, we asked the boss what time is your sauna open? the boss said 9am, and we asked him if there is a fitness centre, he said yes. next morning after breakfast we were planning to go fitness centre n sauna, found out that it's the community centre 15min away that doesn't belong to the hotel but the guests are entitled to use. fine, we will walk 15 min. but when we get there, there is a charge of 19 Euro for the services. this is out of expectation and very poor, felt like the hotel are lying. if u don't have such services or amenities in your hotel, pls just said no, because we could have book many other hotels in the area which came with sauna and fitness centre. plus, besides the boss, no one can really speak English, so we had a hard time communicating.
we told the boss about what the website described doesn't match the reality, the boss said he didn't write the description and will not take responsibility! this is the unluckiest and worst choice we ever made in hotel.com