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Best Western Plus Crystal, Hotel & Spa

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Crystal, Hotel & Spa

Exterior
Indoor pool, pool loungers
Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)
Exterior
Bar (on property)

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning

Explore the area

Map
5 Rue Chanzy, Nancy, Meurthe-et-Moselle, 54000
  • Congress Center Jean Prouve
    4 min walk
  • Villa Majorelle
    5 min walk
  • Musée Aquarium de Nancy
    6 min walk
  • Nancy (ENC-Essey)
    12 min drive

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

  • 25 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Villa Thermae Nancy

Pool
Kitchen
Pet-friendly
Free WiFi
4.1 out of 5, Very good, (61)
The price is AU$272
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Villa Thermae Nancy

About the area

Nancy

A stay at Best Western Plus Crystal, Hotel & Spa places you in the heart of Nancy, within a 5-minute walk of Congress Center Jean Prouve and Chambre de Commerce. .This spa hotel is 0.3 mi (0.5 km) from Musée Aquarium de Nancy and 0.3 mi (0.5 km) from Musée des Beaux-arts.

What's nearby

  • Congress Center Jean Prouve - 4 min walk - 0.4 km
  • Place Stanislas - 8 min walk - 0.7 km
  • Nancy Hotel de Ville - 8 min walk - 0.7 km
  • Nancy Cathedral - 9 min walk - 0.8 km
  • CHU Nancy - 4 min drive - 2.0 km

Getting around

  • Nancy Station - 5 min walk
  • Metz (ETZ-Metz - Nancy - Lorraine) - 40 min drive

Restaurants

  • ‪La Muraille de Chine - ‬5 min walk
  • ‪L'Excelsior - ‬3 min walk
  • ‪Le Pub - ‬3 min walk
  • ‪Little Delirium Café Nancy - ‬4 min walk
  • ‪Le Bouche à Oreille - ‬4 min walk

About this property

Best Western Plus Crystal, Hotel & Spa

Art Deco Nancy hotel in Nancy City Centre with a full-service spa
Best Western Plus Crystal, Hotel & Spa offers 81 accommodations with minibars and espresso makers. 43-inch flat-screen televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Nancy hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a sauna.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The onsite spa has couples treatment room(s). Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 81 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an indoor pool and a sauna. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 3 meeting rooms available for events.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
24-hour room service is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: EUR 19.50 for adults and EUR 7.50 for children
  • 1 bar
  • 24-hour room service

Things to do

  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Computer station
  • Meeting rooms - 3

Outdoors

  • Pool sunloungers
  • Terrace

Spa

  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Renovated entire property – May 2021
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 43-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Desk chair
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
From Monday to Friday, sauna and hammam opening hours are 4-6 PM.

Renovations and closures

The following facilities or services will be unavailable from January 6 2025 to January 19 2025 (dates subject to change):
  • Sauna
  • Spa
  • Spa/Beauty services
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from January 6 to January 26:
  • One of the swimming pools
  • Sauna
  • Spa
The following facilities are closed on Sunday and Monday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 19.50 for adults and EUR 7.50 for children
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 16 years old are allowed in the pool from 10 AM to 11:50 AM on Mondays, and from 8 AM to 9:50 AM from Tuesday to Sunday and must be accompanied by an adult. For safety reasons, the sauna and hammam are not permitted for guests under 16 years old.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 16 years old are not allowed in the swimming pool without adult supervision
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Crystal Nancy
Best Western Hotel Crystal
Best Western Hotel Crystal Nancy
Best Western Crystal
Best Western Nancy
Nancy Best Western
Best Western Hotel Crystal
Best Plus Crystal, & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel
Best Western Plus Crystal, Hotel & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel Nancy

Best Western Plus Crystal, Hotel & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 172 out of 459 reviews" "
Rating 8 - Good. 214 out of 459 reviews" "
Rating 6 - Okay. 52 out of 459 reviews" "
Rating 4 - Poor. 12 out of 459 reviews" "
Rating 2 - Terrible. 9 out of 459 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo, Managua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely well run hotel. Excellent property conditions. Wonderful bed.
Stayed 1 night in Jul 2024

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very very central. The 50minutes included in the spa a great plus. Great service. Great breakfast. Nice bar in the evening with Cuban latin music. Rooms are France small. So is the elevator. We had a great time - recharging the batteries.
Stayed 2 nights in Jun 2024

8/10 Good

Annie

Liked: Staff & service, room comfort
Overall a good experience
The check in was complicated because the credit card machine to put a hold on the card, didn’t work. I had to go back. The room was really tiny but other than that all good. The hotel is at 3 min from the train station so its location is very strategic.
Stayed 2 nights in May 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Nancy
The Best Western Crystal Palace in Nancy was an easy walk from the train station. It was perfect for walking to shopping nearby or for heading to Stanislas Square for sightseeing or dining. The staff was great and very friendly.
Stayed 2 nights in May 2024

8/10 Good

Carl S

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stay option in Nancy
Good stay in Nancy at the BW within walking distance from the train station and to Place Stanislas. Updated lobby and room, though small was clean, quiet and comfortable. Enjoyed the breakfast, though we also took cheaper coffee and croissants options nearby.
Bed
Desk and closet
Room view
Stayed 2 nights in May 2024

8/10 Good

Virgile

Stayed 1 night in Sep 2023

10/10 Excellent

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We do not always stay in hotels but we had horrible experience with another housing option in town. We could not stay there for three more nights so I made quick reservation on Expedia and we went right to the hotel. It was only 10 in the morning but we had not had a lot of sleep. Checkin was not til 4. Staff was very kind and let us chill in lobby and got us room by one which was incredibly appreciative. Thanks so much.
Stayed 3 nights in Jul 2023

8/10 Good

Elspeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Ian

Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Alton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, services, value
Stayed 1 night in Aug 2022

10/10 Excellent

Carlos

Stayed 1 night in Jun 2022

8/10 Good

Giamaria, Hartford

Stayed 1 night in May 2022

10/10 Excellent

Franck

Stayed 1 night in Apr 2022

8/10 Good

Jeff

Travelled with family
Liked: Staff & service
Stayed 1 night in Nov 2021

10/10 Excellent

Howard J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. Very good value for money. Excellent, helpful and personable staff. Great bar area downstairs. Lovely rooftop open air bar. Best room (and bed) for the money I've had in years. Exceptional breakfast. Easy (free) on street parking (6pm to 10am) very near to the hotel. The LARGE room was very quiet, and the double curtains kept the room dark late into the morning. Highly Recommended.
Stayed 1 night in Aug 2021

4/10 Poor

Alberto

Travelled with family
Disliked: Property conditions & facilities, room comfort
Disappointing
Room is ancient and requires modernisation, as per rest of the hotel. Parking was 10min away and there is no temporary park on site so not easy to unload our luggage. Bar downstairs was a total disaster, loud music and poor offer. Spa in the hotel meant lots of guests around in bathrobe/swimsuit at all times….
Stayed 1 night in Aug 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely refurbished with everything you need
Nice refurbished hotel with pool, sauna, roof top.
Stayed 2 nights in Aug 2021

10/10 Excellent

ZAIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the room which was excellent for the family. The receptionist was very helpful and she even spoke excellent english!
Stayed 2 nights in May 2021

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Jean-Baptiste

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Mike, Milano

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well located in the center of Nancy, clean room and comfortable bed... Only inconvenient because of repairs in the building and difficulty to find a parking.
Stayed 1 night in Jul 2020

6/10 Okay

Georgina

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
They are currently building and renovating this hotel. And it’s a big renovation so be warned. Rooms tired, old, small and I didn’t have a desire to look at the state of the mattress. The public toilet was clean but stank. Luckily we didn’t breakfast there. On a positive side - good location and a delightful, helpful receptionist.
Stayed 1 night in Dec 2019

10/10 Excellent

Etienne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une bonne adresse pour un séjour professionnel
Hotel très bien situé au centre ville. Très facile d'accès depuis la gare et les principaux parking publics. Très peu de traffic la nuit et un environnement calme. Les chambres sont petites mais confortables et bien équipées. Petit déjeuner simple et de bonne qualité. Personnel très agréable et efficace.
Stayed 1 night in Nov 2019

8/10 Good

Merren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly hotel close to the railway. It is presently being renovated which I think limited the breakfast area and choices but I'm sure improvements will benefit the hotel. Nice towels and shower.
Stayed 2 nights in Sep 2019