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Hyatt Place Richmond/Innsbrook

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Place Richmond/Innsbrook

Lobby
Premium bedding, desk, laptop workspace, blackout curtains
Exterior
Outdoor pool
Room, 1 King Bed, Accessible, Bathtub

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast included
  • Restaurant
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
4100 Cox Rd, Glen Allen, VA, 23060
  • Short Pump Town Center
    4 min drive
  • Henrico Doctors' Hospital
    8 min drive
  • University of Richmond
    12 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    27 min drive

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed with Sofa bed

  • 34.8 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

  • 35 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds (High Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, Multiple Beds (High Floor)

  • 35 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | Bathroom

Room, 1 King Bed, Accessible, Bathtub

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, desk, laptop workspace, blackout curtains

Room, 1 King Bed (High Floor)

  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hilton Garden Inn Richmond Innsbrook

Pool
Hot tub
Pet-friendly
Free WiFi
4.2 out of 5, Very good, (1005)
The price is AU$151
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hilton Garden Inn Richmond Innsbrook

About the area

Glen Allen

With a stay at Hyatt Place Richmond/Innsbrook, you'll be centrally located in Glen Allen, a 4-minute drive from Short Pump Town Center and 12 minutes from University of Richmond. .This hotel is 12 mi (19.3 km) from Virginia Commonwealth University and 12.7 mi (20.4 km) from Broad Street.

What's nearby

  • Short Pump Town Center - 4 min drive - 4.0 km
  • Henrico Doctors' Hospital - 8 min drive - 8.0 km
  • Lewis Ginter Botanical Garden - 12 min drive - 12.3 km
  • University of Richmond - 12 min drive - 12.6 km
  • Virginia Commonwealth University - 16 min drive - 19.4 km

Getting around

  • Richmond Staples Mill Road Station - 12 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Golden Corral - ‬19 min walk
  • ‪Noodles & Company - ‬5 min walk
  • ‪Silver Diner - ‬3 min walk
  • ‪The Beach House - ‬5 min walk
  • ‪Five Guys - ‬6 min walk

About this property

Hyatt Place Richmond/Innsbrook

Art Deco hotel with free breakfast and a 24-hour fitness center
Hyatt Place Richmond/Innsbrook offers 124 accommodations with MP3 docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 124 guestrooms featuring MP3 docking stations and DVD players. Wired and wireless internet access is complimentary, while 42-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers. Conveniences include desks and separate sitting areas, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a television in a common area. Additional features at this Art Deco hotel include a picnic area, complimentary use of a nearby fitness facility, and a banquet hall.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 8:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Glen Allen? This hotel has 1195 square feet (111 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 8:00 AM and 9:00 AM.
Hyatt Place Richmond/Innsbrook has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM–9:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 24-hour fitness centre

Family friendly

  • DVD player
  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business centre
  • Conference space (1195 square feet)
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Handrails in stairwells
  • Lever door handles
  • Pool hoist on site
  • Step-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • DVD player
  • MP3 dock
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini fridge
  • Wet bar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only

Property is also known as

Hyatt Place Richmond/Innsbrook
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Hotel Glen Allen
Glen Allen Hyatt
Hyatt Glen Allen
Hyatt Place Richmond Innsbrook
Hyatt Place Richmond/Innsbrook Hotel
Hyatt Place Richmond/Innsbrook Glen Allen
Hyatt Place Richmond/Innsbrook Hotel Glen Allen

Hyatt Place Richmond/Innsbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 436 out of 1002 reviews" "
Rating 8 - Good. 249 out of 1002 reviews" "
Rating 6 - Okay. 148 out of 1002 reviews" "
Rating 4 - Poor. 90 out of 1002 reviews" "
Rating 2 - Terrible. 79 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Rebecca

Stayed 1 night in Aug 2024

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and really good breakfast
Stayed 1 night in Aug 2024

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2024

6/10 Okay

grayling

Travelled with family
Disliked: Staff & service, property conditions & facilities
You have a lot of work to do you overbooked or too
I was very disappointment that your staff didn’t have enough supply Face cloth body cloth that’s sad. What do you expect someone to use the same dirty towels and bath towels every day and I wouldn’t impress with the room service. My room was not clean sheets I spoke to the front desk also to house keeper couldn’t do more than that, I’m ashamed and you should be embarrassed for such treatment. I need to be compensated for that stay my name is Grayling Bass. I stayed in room 324.
Stayed 2 nights in Aug 2024

10/10 Excellent

grayling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You need work with your management team also, your
My feelings about my stay how can I say when I asked for Face bath towels even have my room clean it didn’t happen. I spoke to the front desk and I also spoke to the cleaning. Crew told me they were clean my room had to use my and Bath my whole stay that speaks a lot about this establishment did you overbook or have too many people staying in one room, when you were not able to handle Demand, what does that say about The hotel need I say more now
Stayed 2 nights in Aug 2024

10/10 Excellent

rikki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love it here. Perfect location for us.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Stephon

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Doug

Disliked: Cleanliness, staff & service
Mediocre
Front desk staff was less than friendly. Breakfast was mediocre at best, fruit flies, no coffee, two large 50 gal. trash barrels in front entry vestibule was not appealing walking in and out of hotel. Room was clean and conformable. Overall, it was not what I have previously experienced at other Hyatt Place hotels. There are many other choices for hotels in that area and would choose another on my next stay.
Stayed 1 night in Aug 2024

8/10 Good

Simon

Stayed 1 night in Aug 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are not clean shows lack of proper maintenance, Water not draining in the tub, carpets dirty, mini fridge not working properly and mostly importantly breakfast items not fresh / very disappointed with the breakfast food items.
Stayed 2 nights in Jul 2024

2/10 Terrible

Francisco

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal no fue para nada amable, la ropa de cama de veía desgastada y vieja. Los cuartos no tenían equipos apropiados. La nevera no funcionaba apropiadamente y no había microondas para al menos calentar la comida. Una noche llegué tarde junto a mi familia y pasamos más de 1 hora esperando a la empleada que se supone estuviera a cargo de la recepción pues no aparecía por ninguna parte y necesitábamos una llave para entrar a nuestro cuarto.
Stayed 5 nights in Jul 2024

8/10 Good

Ulises

Liked: Property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Elizabeth, Clayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful visit! Room was clean and staff friendly. Great hotel, highly recommend.
Stayed 1 night in Jul 2024

2/10 Terrible

Logan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The pool wasn't available due to maintenance wish I had known ahead of time I would have went elsewhere. The bar had no mixers for alcohol besides tonic water. The food was decent at best.
Stayed 1 night in Jul 2024

4/10 Poor

Bruno

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were very dirty. Construction was happening so it was noisy as well. Pool was not filled. Room had a wet couch that had to be moved out of the room. I had to help move the couch. The only good thing was breakfast. It was one of the best ones of any hotel I have stayed yet.
Stayed 4 nights in Jul 2024

2/10 Terrible

Mallory

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I experienced a blown out tire the evening of my check-in which prohibited me from actually checking in. Fortunately I was close to another hotel and safe while waiting to get towing services. I called the hotel (directly) for two straight hours to make sure I wouldn't lose my room. After I mentioned to that hotel staff member I was unable to reach the hotel of my stay, they offered to text because they knew the staff. As soon as he did, I called and the phone was answered on the first ring. When I arrived the next day for check-in, my key with my name and room number on the envelope was taped to the desk (found that weirdly unsafe to broadcast that info). There was no information shared about WiFi services, breakfast, or elevator location. It was a very non-plus experience. I guess I shouldn't have been surprised by the underwhelm of my room. In their defense, the hotel is getting renovated, however, the burn mark on the rug, the rusty mirror closet (and light fixtures) and damage to the door from replacing the lock system, left much to be desired. It would have been too much to mentally reconcile if my stay was longer than two days.
Stayed 2 nights in Jul 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

4/10 Poor

Michael

Stayed 1 night in Jul 2024

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Brianna

Good place to stay
Stayed 4 nights in Jul 2024

10/10 Excellent

Leeah

Stayed 1 night in Jul 2024

8/10 Good

Tansaria

Stayed 4 nights in Jun 2024

4/10 Poor

Aileen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024