Stayed more than a month (November 27-December 30)at this hotel, with 7 different reservations, and I always stay at this hotel when in Rio despite some deficiencies.
The reception staff is uniformly friendly, courteous, and helpful, always greeting me and saying hello when I walked by the reception desk. They were quick to provide any assistance I needed or if there was a problem that needed fixing. I mostly dealt with the morning reception staff (Nathany, Yuri, Luiz, and Gabriele) doing the multiple check-ins and check-outs due to my multiple reservations. They were very quick and efficient in doing them, and it was a pleasure interacting with them. The breakfast staff is also very friendly, even though they are usually very busy handling the morning breakfast rush.
Luxury rooms are fairly large, black-out curtains good, shower water pressure is great and plenty of hot water, nice roof top pool and sauna (occasionally was out of service during my stay), big buffet breakfast included in price. Fantastic location near Praca Maua and Uruguaiana market. Tremendous value for the price (except for around New Year’s eve).
Wi-Fi didn't work well for a few days in my high floor room. Worked better on a lower floor, although even there it sometimes did not work for a short while.