I recently stayed at the Royal Rio Palace Hotel, and my experience was far from pleasant. The management was rude and unwilling to support customer needs. Despite my concerns, they repeatedly claimed the rooms were being booked up and showed no care for the issues I raised.
The room was outdated, poorly maintained, and lacked cleanliness.
The hotel’s facilities were also in poor condition, with dirty and moldy walls posing a health concern. The furniture was in bad shape, the bed had springs sticking out, and I even found a stain on the sheets.
Additionally, the hotel has a strict non-refundable policy. I recommend booking a refundable room if you decide to stay here, as getting your money back will be challenging.