I've stayed at the Vogue Square Fashion Hotel by Lenny Niemeyer many times over the last three years. Its location is convenient for conducting business in Barra da Tijuca. Besides the protected parking offered by the Vogue Square Shopping Center, there are various good restaurants.
On a recent Friday, I was disappointed to find a cheap, black metal chair in my room, a stark contrast to the plush and comfortable chair I was accustomed to. The window was also bolted shut, depriving the room of fresh air.
Since I needed another room Saturday evening, I booked again—a different room—but the same cheap, black, rusty metal chair was in this room, too! The comforter on the bed was small, and the extra blanket in the room wasn't for a Queen-size bed—it was for a single bed! The bathroom lock didn't work (it was missing!), and there were no hand towels.
I'm noticing a need for more attention to the small details that make all the difference when advertising first-class service.