For a brand new property, the hotel felt uncared for and uninvested in by staff. At check-in, no effort was made to tell us where our room was located; I had to ask. When I pointed out that I might have entered a request for a single bed, and needed 2 beds, no comment was made by the employee helping us. She looked at us, went back to the computer, and handed us our keys. There was a complete lack of engagement of the, "Welcome. I've got you. So glad you're here" variety. Since this is the fourth hotel I've stayed in in the past week, the absence of those niceties, which were automatic elsewhere, stood out.
Meanwhile, I think we had exceptionally good luck getting checked in at all, because from that point on, no one was at the front desk, even though it was supposedly staffed until 10 pm. This was a problem when 1) I had a problem with the vending machine and needed help and 2) When I wanted to point out that the toilet paper holder was not attached to the wall (mainly because I didn't want it to be blamed on us). Later in the evening, at approximately midnight, I decided to try my luck with the vending machine again. This time, it dispensed my drink and I was able to retrieve it. However, when I went back to our room, the door key no longer worked. My daughter was sleeping and did not hear me knocking. I went to the front desk and tried the after hour number with no luck, even though I saw someone in the back office on my way to the vending machine. Not a great experience.