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Best Western Rochester Marketplace Inn

2.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Rochester Marketplace Inn

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Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
940 Jefferson Rd, Rochester, NY, 14623
  • Monroe Community College
    ‪15 min walk‬
  • Marketplace Mall
    ‪18 min walk‬
  • Tim Hortons Iceplex
    ‪4 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About the area

Rochester

When you stay at Best Western Rochester Marketplace Inn in Rochester, you'll be near the airport, within a 10-minute drive of University of Rochester and Rochester Institute of Technology. .This hotel is 5.4 mi (8.7 km) from Strong and 0.9 mi (1.5 km) from Marketplace Mall.

What's nearby

  • Monroe Community College - 15 min walk
  • Tim Hortons Iceplex - 4 min drive
  • Strong Memorial Hospital - 6 min drive
  • University of Rochester - 7 min drive
  • Rochester Institute of Technology - 8 min drive

Getting around

  • Rochester Station - 15 min drive
  • Greater Rochester Intl. Airport (ROC) - 11 min drive

Restaurants

  • ‪Chick-fil-A - ‬13 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪McDonald's - ‬19 min walk
  • ‪Dairy Queen - ‬8 min walk
  • ‪Taco Bell - ‬1 min walk

About this property

Best Western Rochester Marketplace Inn

Hotel in Rochester with free breakfast and a 24-hour fitness center
Best Western Rochester Marketplace Inn offers 94 accommodations with DVD players and coffee/tea makers. Each accommodation is individually furnished and decorated. 35-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Make yourself at home in one of the 94 individually decorated guestrooms, featuring DVD players and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary on-the-go breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary on-the-go breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, French, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends

Things to do

  • 24-hour fitness centre

Family friendly

  • Cots/infant beds (surcharge)
  • DVD player
  • Laundry facilities

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 25
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 8
  • Step-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 10

More

  • At least 80% of lighting from LEDs
  • Smoke-free property
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cots/infant beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 35-inch flat-screen TV
  • TV channels
  • DVD player
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products used
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 25 per stay

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: USD 25 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Best Western Marketplace
Best Western Marketplace Inn
Best Western Marketplace Inn Rochester
Best Western Marketplace Rochester
Best Western Rochester
Best Western Rochester Marketplace
Best Western Rochester Marketplace Inn
Marketplace Inn
Rochester Best Western
Best Western Marketplace Hotel Rochester
Best Rochester Marketplace
Best Western Rochester Marketplace Inn Hotel
Best Western Rochester Marketplace Inn Rochester
Best Western Rochester Marketplace Inn Hotel Rochester

Best Western Rochester Marketplace Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 382 out of 1001 reviews" "
Rating 8 - Good. 312 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 89 out of 1001 reviews" "
Rating 2 - Terrible. 72 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Diani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our bathroom was not clean. There was a large amount of hair stuck to the shower walls. I also had two of the worst nights of sleep due to the quality of the mattresses. Fred and Wilma would have felt right at home.
Stayed 2 nights in Oct 2024

2/10 Terrible

Wendy

Liked: Cleanliness
Disliked: Staff & service, room comfort
Sad but true
When we checked in, keys were given to us for somebody else’s room. When we opened the door, there were other people in the room. Uncomfortable. We were given a room with queen bed’s instead of a king, that I had previously paid for. During the night, up to 1:45 in the morning, there were kids in the hallway opening and shutting the door, keeping us awake until then. When we went to take showers in the morning, there was no shampoo or body wash in the provided containers. There wasn’t even a container on the wall for shampoo. We’ve stayed here many times in the last couple of years, and this will be our last. The lady at the front desk was very apologetic, but didn’t offer an incentive to stay there again.
Stayed 1 night in Oct 2024

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every time I go up to Rochester to visit my child in college, I stay at the Best Western Yeah marketplace. It is nothing super fancy, but it is centrally located, always clean, and the staff is always always nice. The beds have been very comfortable and some of the rooms have been renovated and have the most amazing showerhead with the best water pressure. The best western usually gives us the best bang for our buck. Room 119 is great. Close to the Continental breakfast.
Stayed 2 nights in Oct 2024

8/10 Good

shari

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Osman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Gabriel

Disliked: Property conditions & facilities
Bathroom outdated, dust all over. Heat, lights and bed all good.
Stayed 2 nights in Oct 2024

8/10 Good

Kimberly

Travelled with family
Nice room.
Room was decent and served our needs. Beds were comfy, bathroom ok but AC filters were beyond dirty. Some things get overlooked, understandable.. Breakfast was good.
Stayed 1 night in Oct 2024

4/10 Poor

Elizabeth

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We like the breakfast but the room was dirty and they did not refill the shampoo.
Stayed 1 night in Oct 2024

8/10 Good

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities
great convenient location, bathrooms becoming a little dated.
Stayed 1 night in Oct 2024

2/10 Terrible

Bernard

Stayed 1 night in Oct 2024

4/10 Poor

Richard

Business traveller
The place is worn and shabby. Breakfast was pitiful. Time for a makeover. Staff were nice.
Stayed 1 night in Oct 2024

4/10 Poor

Allison

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and tired property
Not a pleasant hotel. Arrived to many people complaining. My room was fine but I wouldn’t stay there again. The property is old and tired.
Stayed 1 night in Sep 2024

8/10 Good

Tamara

Liked: Cleanliness, staff & service
The staff was excellent and tended to my needs during my stay
Stayed 3 nights in Oct 2024

6/10 Okay

Donyo

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
The room was comfortable and the desk staff was kind and helpful. Unfortunately we found a used bar of soap in the shower stall on top of one of the soap dispensers. Also, we found a used towel that had fallen behind the dresser
Stayed 1 night in Oct 2024

8/10 Good

Dhanasekaran

Travelled with family
I asked for a late check out 1 PM and the reception person said "he cannot extend beyond 11 AM".
Stayed 1 night in Oct 2024

10/10 Excellent

Harris

Stayed 1 night in Sep 2024

8/10 Good

Angeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service staff is excellent and goes above and beyond to accommodate you. The bed and pillows were very comfortable. The shower pressure was excellent. The breakfast was adequate and there were enough choices. My only gripe is that the floors were not clean in the room and in elevator. Good value for the money.
Stayed 2 nights in Sep 2024

8/10 Good

Grigoriy, Old Bridge

Stayed 2 nights in Sep 2024

2/10 Terrible

David

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
D
I ordered two rooms and they only had one room for us when we got here. We drove so far and were so tired. We didn't know what to do. I want you to reimburse me for the one room on my credit card. We should not be charged for two rooms, when we only got one.
Stayed 1 night in Sep 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything you needed. Breakfast was crazy busy and hard to get anything, only had 1 person working and they seemed stressed. The room was nice, bed was good, fridge made a wild noice, had to unplug it but would say, good value for stay
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was not adequately stocked with basic toiletries. Coffee maker would not work in most of the outlets in the room - had to move it to the bathroom to get it to work.
Stayed 1 night in Sep 2024

10/10 Excellent

Charles L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why are the adult toilets so short? We were both 5'9" or more and very difficult to arise from seat as low as it was !
Stayed 5 nights in Sep 2024

8/10 Good

Crystelle Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good room, and great location!
Stayed 1 night in Sep 2024