As soon as I booked, Gabriella sent me a note to check on our arrival time and welcoming us. She spoiled us with pressed bed sheets, big towels, elegant fresh breakfast, daily housekeeping and home made cakes and treats. I truly felt that I was visiting family. We had made several early travel arrangements to Assisi, etc, that were before the breakfast window. Gabriella was concerned and prepared a tray for us that was available in the morning. Gabriella was very helpful, kind and concerned about our stay and made sure we were comfortable. The rooms are new, with new bathrooms, lighting, windows (which she spared no expense). There are three layers, shutters, glass and an inside cover. The location is the best, we did not purchase bus passes, (which we normally did on our past trips). We were able to walk to most attractions in 10 minutes. This was a savings and allowed us to come upon interesting back streets on the way to our destination. And if you wanted to travel outside of the 10-15 minutes walk the bus stop was a 3 minute walk away. Another benefit was a very nice market that was about a 3 minute walk away. They were very helpful and always provided suggestions for a cheese, meat, wine and bread purchase. Overall I could not of picked a better place for our 8 day stay.