The customer service we had from Alessia (sorry if I've spelled this wrong) was great, she was so helpful and informative, letting us know about the train strikes Friday and booking us a taxi to airport. However, the shower didn't work properly, was cold even on the hottest setting, and had bad pressure, and the pillows were lumpy and hard, and the air con unit was loud and was poor. On our last night as well, there was a lot of noise going on either in other rooms or in the common room for most the night, waking me up on several occasions.