4/10 Poor
John
Travelled with family and small children
20 Sept 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The property was not well maintained. The first room we stayed in had ants comimg out of the bath tub, sink and wall. We asked to move and they sent someone to "clean" the ants which was a sysphian task as there is defintely a colony in the wall. Ultimately on day two we asked to be moved again and they agreed. There was one light switch to control your room. The tub we had had grime and rust over the jets. The cleaning services did there best but you are renting a room that has not had appropiate maintenance or remodeling.
The second room we stayed in was much improved which would have been hard not to as we moved from a room with bugs to a still semi-functional, poor motel room.
Again one light switch for the main room and one for the bath. This room had only a shower but still had peeling wall paper. There was no air conditioner in the second room and the refrigerator does not work - our infant's milk spoiled. There were holes in the door to the bathroom.
While staff were friendly and breakfast was adequate, we have stayed in cheap motels that were better maintained and offerred more than this "four star" hotel. To add insult to injury, cancellation fees would have been for two nights totaling more than 700 Euros.
Please stay somewhere else in Rome. The location is not worth cleaning ants off your clothes and the poor quality.
John
Stayed 3 nights in Sep 2024