No room service was offered, they did not tell us that room service would only be until 12pm. If you were not out of the room by noon then you had the same sheets and a dirty room, mind you we walked all day so with a family of 6 to get everyone up very early, showred, dressed and out before noon was impossible. Not fair to a customer who is on vacation. Also they dont mention that the hotel is in the middle of the worst, dirtiest, full.of crime city. Do not stay in this area with children, I almost had my child abducted! Rooms are very small it's a room with 5 beds in it all cramped, beds I guess in all Europe are pretty hard and uncomfortable.I do not recomend to stay here. Almost $500 dollars for 4 nights is not worth it here. I'd say pay a little extra and stay in a nice area. In this city if your from California, it's like staying in central of Downtown LA. Trash everywhere and many homeless asking for money. Very sad to see.