Great location, great staff, next to the Ballet and numerous restaurants. 10 minute walk from the train station as well. I think for me, it was the little things like - maintenance issues and the AC system. The shower head would not stay attached, loose and wobbly. There was no AC, which prompted us to open the window (not a bad idea), but then we heard the noice from below and the mosquitoes.. Oh My God the bed was hard as a rock too.. it was ok for a short nap, then just got harder as the night went along. Those things r what made me give it a 4 star. Let me say that, as an American I understand this and I am not upset about b/c it’s Italy/Europe. We thoroughly enjoyed ourselves and loved our stay.