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Cleveland Thermal Motel

3.0 star property

Photo gallery for Cleveland Thermal Motel

Outdoor pool
Pool View 2 Bedroom Apartment
1 Bedroom Family Apartment | Private kitchen
Family 2 Bedroom Apartment | Living area
2 Bedroom Apartment | Private kitchen

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Kitchen
  • Air conditioning

Explore the area

Map
113-119 Lake Road, Rotorua, Bay of Plenty, 3010
  • Eat Street
    ‪17 min walk‬
  • Polynesian Spa
    ‪3 min drive‬
  • Skyline Rotorua
    ‪4 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪16 min drive‬

Room options

View all photos for 1 Bedroom Family Apartment

1 Bedroom Family Apartment | Living area

1 Bedroom Family Apartment

  • 39 sq m
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family 2 Bedroom Apartment

Family 2 Bedroom Apartment | Living area

Family 2 Bedroom Apartment

  • 55 sq m
  • Sleeps 8
  • 2 Queen Beds and 4 Twin Beds

View all photos for Accessible Deluxe Studio

Accessible Deluxe Studio

Accessible Deluxe Studio

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment

1 Bedroom Apartment

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Pool View 2 Bedroom Apartment

Pool View 2 Bedroom Apartment

Pool View 2 Bedroom Apartment

  • 50 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Budget Studio

Budget Studio

Budget Studio

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area

2 Bedroom Apartment

  • 50 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for 3 Bedroom Cottage

3 Bedroom Cottage | Private kitchen

3 Bedroom Cottage

  • 90 sq m
  • Sleeps 7
  • 2 Queen Beds, 1 Twin Bunk Bed and 1 Double Bed

View all photos for Deluxe Studio

Deluxe Studio

Deluxe Studio

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Similar properties

Property grounds

ibis Rotorua

  • Parking included
  • Air conditioning
  • Laundry
  • Housekeeping
4.0 out of 5, Very good, (1000)
The price is AU$148
for 1 room
includes taxes & fees
29 Apr - 30 Apr
ibis Rotorua

About the area

Rotorua

With a stay at Cleveland Thermal Motel in Rotorua (Koutu), you'll be within a 5-minute drive of Skyline Rotorua and Kuirau Park. .This motel is 0.3 mi (0.5 km) from Tribal Lights Cultural Theatre and 0.4 mi (0.6 km) from Lake Rotorua.
View more Motels in RotoruaOpens in a new window

What's nearby

  • Eat Street - 17 min walk - 1.4 km
  • Rotorua Central Mall - 3 min drive - 2.1 km
  • Tamaki Maori Village - 3 min drive - 2.1 km
  • Polynesian Spa - 3 min drive - 2.5 km
  • Skyline Rotorua - 4 min drive - 3.0 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 16 min drive

Restaurants

  • ‪Gold Star Bakery - ‬14 min walk
  • ‪Kfc - ‬12 min walk
  • ‪Lone Star - ‬17 min walk
  • ‪Subway - ‬9 min walk
  • ‪Third Place Cafe - ‬9 min walk

About this property

Cleveland Thermal Motel

Motel with free parking, near Skyline Rotorua
Cleveland Thermal Motel offers 31 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3-star motel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

This Rotorua motel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). 42-inch flat-screen televisions come with digital channels. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided once per stay.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

There are 2 hot springs open between 7:00 AM and 9:00 PM.
Make yourself at home in one of the 31 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 42-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, and housekeeping is provided daily.
Take advantage of recreational opportunities offered, including hot springs, an outdoor pool, and a hot tub. Additional amenities at this motel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Languages

English, Filipino, Hindi, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: NZD 19.50 for adults and NZD 19.50 for children

Things to do

  • 2 hot springs
  • Hot tub
  • Outdoor pool
  • Playground

Family friendly

  • Cot (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Trampoline

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Spa

  • 2 hot springs
  • Hot springs open from 7:00 AM - 9:00 PM
  • Hot springs water temperature - 40 ºC

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Restaurant dining guides
  • Toaster

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for NZD 15.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 3.2 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 19.50 for adults and NZD 19.50 for children
  • Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM
  • Crib (infant bed) fee: NZD 15.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
Hot springs access available from 7:00 AM to 9:00 PM

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Cleveland Thermal Motel Rotorua
Econo Lodge Cleveland Hotel
Econo Lodge Cleveland Hotel Rotorua
Econo Lodge Cleveland Rotorua
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Cleveland Thermal Resort Rotorua
Cleveland Thermal Rotorua
Cleveland Thermal Resort
Cleveland Thermal Motel Motel
Cleveland Thermal Motel Rotorua
Cleveland Thermal Motel Motel Rotorua

Cleveland Thermal Motel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 219 out of 418 reviews
Rating 8 - Good. 144 out of 418 reviews
Rating 6 - Okay. 37 out of 418 reviews
Rating 4 - Poor. 12 out of 418 reviews
Rating 2 - Terrible. 6 out of 418 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Amenities
Due to some issue with the natural hot water supply for the mineral pool, it was out of action for our stay . The managing staff more than made up for that with generous offers of vouchers to the aquatic center and dinner vouchers at a fine Irish pub .. all that and chocolate fish to welcome us .. legends !
Stayed 1 night in Jan 2025

10/10 Excellent

SeongDal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly friendly and helpful staff, clean and tidy rooms. Definitely stay again next time we pass through.
Stayed 1 night in Jan 2025

8/10 Good

Shazalin

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Brenna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding the Cleveland motel was a gem! The staff were lovely and welcoming. The lady at the front desk was delightful and so informative. We always felt safe. There were trampolines and swings for the children. Unfortunately the thermal pools weren’t working however they provided meal vouchers and swim vouchers to make up for it. The room and fridge was very clean. The kitchen had everything we needed for 2 nights. Two decent sized bedrooms. You need a car to stay here as it’s not walking distance. Overall better thank expected given it’s 3 stars.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tara J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We visited Rotorua for 2 nights and enjoyed our stay at the Cleveland Thermal Motel.
Stayed 2 nights in Dec 2024

2/10 Terrible

Yu

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A big Cockroach found in the room. Pools are not working, replaced by voucher for dinning. However, the dining place is closed.
Stayed 1 night in Dec 2024

10/10 Excellent

Katherine

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was very pleasant, relaxing and comfortable. The staff were quick to resolve any issues we had. We were given vouchers to substitute the maintenance of the thermal pools which we really appreciate and enjoyed. I loved that there was plenty of parking. The Unit we stayed in was modern, super clean and minimalistic. Like a breath of fresh air.
Stayed 3 nights in Dec 2024

8/10 Good

Gordon

Stayed 1 night in Nov 2024

10/10 Excellent

Daniel

Stayed 2 nights in Oct 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and friendly staff made for a very pleasant stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Bevan

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, old style motel but refurbished. Driveway resurfacing work going on, but its not a problem
Stayed 2 nights in Nov 2024

6/10 Okay

terry

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were wonderful but the drive was being torn up while we were there. If it were not for that it might have been good. We were the only ones staying there the second night, first night only one other couple. Bed was comfy, bathroom updated and evenings were quiet. Staff gave helpful tips for things to do in the area.
Stayed 2 nights in Nov 2024

10/10 Excellent

nick

Stayed 2 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating providing access to rugby match
Stayed 1 night in Sep 2024

10/10 Excellent

Angel

Travelled with partner
Liked: Amenities
The property has been renovated and very fresh and clean. Comfortable bed. Good heating. Private mineral pool was very relaxing and we enjoyed it very much. We will stay there again next time we go to Rotorua.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated swimming pool all to ourselves ... plenty parking.road was quite noisy but earplugs solved that. Place has and is being refurbished so was lovely. Easy walk to town
Stayed 2 nights in Aug 2024

8/10 Good

deb

Stayed 1 night in Jun 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind, and the grounds were lovely! We especially enjoyed the thermal pool.
Stayed 1 night in Jun 2024

10/10 Excellent

Sunita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Very clean and tidy rooms Nice pool and mineral pool Booking again for my next trip
Stayed 1 night in May 2024

8/10 Good

Jerzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is an older property with basic rooms and clean facilities. The bed was very comfortable and the mineral pool was great.
Stayed 1 night in May 2024

10/10 Excellent

Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the heated swimming pool and the hot mineral bathhouse!
Stayed 4 nights in Apr 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, convenient overnight
Wonderful service upon arrival. Staff were brilliant. Basic and friendly, thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
This was a great hotel for price. Nothing super fancy, but really clean and comfortable. The mineral pools on the premises were fantastic. The staff was super!
Stayed 2 nights in Mar 2024