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Cleveland Thermal Motel

3.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Cleveland Thermal Motel

Outdoor pool
Pool View 2 Bedroom Apartment
2 Bedroom Apartment | Private kitchen
42-inch flat-screen TV with digital channels, TV
3 Bedroom Cottage | Bathroom

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
113-119 Lake Road, Rotorua, Bay of Plenty, 3010
  • Kuirau Park
    ‪3 min walk‬
  • Rotorua Hospital
    ‪9 min walk‬
  • Matariki Hangi & Maori Cultural Performance
    ‪15 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪16 min drive‬

Room options

View all photos for 1 Bedroom Family Apartment

Desk, iron/ironing board, cots/infant beds, free WiFi

1 Bedroom Family Apartment

  • 39 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Family 2 Bedroom Apartment

Family 2 Bedroom Apartment

Family 2 Bedroom Apartment

  • 55 sq m
  • Sleeps 8
  • 2 Double Beds and 4 Twin Beds

View all photos for Accessible Deluxe Studio

Accessible Deluxe Studio

Accessible Deluxe Studio

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment

1 Bedroom Apartment

  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Pool View 2 Bedroom Apartment

Pool View 2 Bedroom Apartment

Pool View 2 Bedroom Apartment

  • 50 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Budget Studio

Budget Studio

Budget Studio

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment

2 Bedroom Apartment

  • 50 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for 3 Bedroom Cottage

3 Bedroom Cottage

3 Bedroom Cottage

  • 90 sq m
  • Sleeps 8
  • 2 Double Beds, 1 Twin Bunk Bed and 1 Double Bunk Bed

View all photos for Deluxe Studio

Deluxe Studio

Deluxe Studio

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Similar properties

Exterior

Rydges Rotorua

Pool
Hot tub
Parking included
Free WiFi
4.2 out of 5, Very good, (1019)
The price is AU$300
for 1 room
includes taxes & fees
4 Feb - 5 Feb
Rydges Rotorua

About the area

Rotorua

With a stay at Cleveland Thermal Motel in Rotorua (Koutu), you'll be a 3-minute walk from Kuirau Park and 6 minutes by foot from Tribal Lights Cultural Theatre. .This motel is 0.5 mi (0.8 km) from Rotorua Hospital and 0.6 mi (0.9 km) from St. Faith's Anglican Church.
View more Motels in RotoruaOpens in a new window

What's nearby

  • Rotorua Central Mall - 3 min drive
  • Tamaki Maori Village - 3 min drive
  • Polynesian Spa - 3 min drive
  • Skyline Rotorua - 4 min drive
  • Mitai Maori Village - 4 min drive

Getting around

  • Rotorua (ROT-Rotorua Regional) - 16 min drive

Restaurants

  • ‪Gold Star Bakery - ‬14 min walk
  • ‪Kfc - ‬12 min walk
  • ‪Lone Star - ‬16 min walk
  • ‪Subway - ‬9 min walk
  • ‪Third Place Cafe - ‬9 min walk

About this property

Cleveland Thermal Motel

Rotorua motel in Koutu with an outdoor pool and a spa tub
Cleveland Thermal Motel offers 31 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3-star motel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 42-inch flat-screen televisions come with digital channels. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

There are 2 hot springs open between 7:00 AM and 9:00 PM.
Make yourself at home in one of the 31 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 42-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, and housekeeping is provided daily.
Take advantage of recreational opportunities offered, including hot springs, an outdoor pool, and a spa tub. Additional amenities at this motel include complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Languages

English, Hindi, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–10:00 AM: NZD 15.50 for adults and NZD 15.50 for children

Things to do

  • Hot springs
  • Outdoor pool
  • Playground
  • A hot tub

Family friendly

  • Cots/infant beds (surcharge)
  • Kitchen
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Playground
  • Fridge
  • Trampoline

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Spa

  • 2 hot springs
  • Hot springs open from 7:00 AM to 9:00 PM
  • Hot springs water temperature (Celsius) - 40

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Cots/infant beds (surcharge)
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Electric kettle
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop
  • Toaster

More

  • Desk
  • Iron/ironing board
  • Local maps

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for NZD 15.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 3.2 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately NZD 15.50 for adults and NZD 15.50 for children
  • Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM
  • Crib (infant bed) fee: NZD 15.0 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
Hot springs access available from 7:00 AM to 9:00 PM

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Cleveland Thermal Motel Rotorua
Econo Lodge Cleveland Hotel
Econo Lodge Cleveland Hotel Rotorua
Econo Lodge Cleveland Rotorua
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Cleveland Thermal Resort Rotorua
Cleveland Thermal Rotorua
Cleveland Thermal Resort
Cleveland Thermal Motel Motel
Cleveland Thermal Motel Rotorua
Cleveland Thermal Motel Motel Rotorua

Cleveland Thermal Motel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 211 out of 406 reviews" "
Rating 8 - Good. 140 out of 406 reviews" "
Rating 6 - Okay. 37 out of 406 reviews" "
Rating 4 - Poor. 12 out of 406 reviews" "
Rating 2 - Terrible. 6 out of 406 reviews" "

8.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with family
Liked: Amenities
Due to some issue with the natural hot water supply for the mineral pool, it was out of action for our stay . The managing staff more than made up for that with generous offers of vouchers to the aquatic center and dinner vouchers at a fine Irish pub .. all that and chocolate fish to welcome us .. legends !
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very accommodating providing access to rugby match
Stayed 1 night in Sep 2024

10/10 Excellent

Angel

Travelled with partner
Liked: Amenities
The property has been renovated and very fresh and clean. Comfortable bed. Good heating. Private mineral pool was very relaxing and we enjoyed it very much. We will stay there again next time we go to Rotorua.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated swimming pool all to ourselves ... plenty parking.road was quite noisy but earplugs solved that. Place has and is being refurbished so was lovely. Easy walk to town
Stayed 2 nights in Aug 2024

8/10 Good

deb

Stayed 1 night in Jun 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind, and the grounds were lovely! We especially enjoyed the thermal pool.
Stayed 1 night in Jun 2024

10/10 Excellent

Sunita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Very clean and tidy rooms Nice pool and mineral pool Booking again for my next trip
Stayed 1 night in May 2024

8/10 Good

Jerzy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is an older property with basic rooms and clean facilities. The bed was very comfortable and the mineral pool was great.
Stayed 1 night in May 2024

10/10 Excellent

Riley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the heated swimming pool and the hot mineral bathhouse!
Stayed 4 nights in Apr 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, convenient overnight
Wonderful service upon arrival. Staff were brilliant. Basic and friendly, thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
This was a great hotel for price. Nothing super fancy, but really clean and comfortable. The mineral pools on the premises were fantastic. The staff was super!
Stayed 2 nights in Mar 2024

10/10 Excellent

Carolyn, SAN DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities
I chose this place because of the nearby geothermal and wanted to use their hot pools. But they were broken and were not repaired during my stay. Owners/staff are great.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I really enjoyed our stay at The Cleveland. We were greeted with chocolate and an upgrade which made our day. Accommodation was clean and comfortable and it was great to have the pool for an end-of-day swim. The staff were extremely friendly and helpful.
Stayed 2 nights in Mar 2024

6/10 Okay

Greg

Travelled with family
Liked: Staff & service
Very comfortable bed. The room is dated except for the bed.
Stayed 1 night in Feb 2024

8/10 Good

Marcus, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room had a slight odour and the thermal pool had stuff that stirred up with movement that shortened my time there. Otherwise, the bed was comfortable and the kitchen and bathroom were clean and functional.
Stayed 1 night in Feb 2024

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Come stay here highly recommend to all
Thank you so good there recommendations for any family to stay rates need adjustment for returning families but loved the experience at cleavland hotel rotorua
Stayed 3 nights in Dec 2023

4/10 Poor

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rotorua
For what we paid I expected way better from this motel. For almost $600 NZD per night I at least expected it to be clean. The shower, appliances and walls were filthy. Extremely disappointed. The best thing about this motel was the location for our activities while in Rotorua.
Stayed 3 nights in Jan 2024

4/10 Poor

Steve

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Vern

Liked: Cleanliness, staff & service, property conditions & facilities
Ground floor, parking close to the unit, easy booking, comfortable bed, good mixer tap in shower which had plenty of pressure. Easy check in and out. Thank you
Stayed 1 night in Dec 2023

6/10 Okay

Krystyna

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Place needs renovation, carpet was stained. Bed was clean and comfortable. Receptionist very helpful.
Stayed 3 nights in Nov 2023

8/10 Good

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Pool is great
Stayed 1 night in Nov 2023

10/10 Excellent

Vivienne

Stayed 1 night in Nov 2023

10/10 Excellent

Leo

Stayed 3 nights in Oct 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable, roomy hotel room, that could do with some updating, and basic repairs such as a new washer for a badly dripping tap. The kitchen was roomy for a motel room too, with lots of bench space. The warm pool was great and I soaked a short while in one of the hot tubs as well. The bed was comfortable and the wi-fi worked. Walking distance to the steaming, bubbling hot pools of Kuirau Park.
Stayed 3 nights in Oct 2023