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Copthorne Hotel Rotorua

4.0 star property

Photo gallery for Copthorne Hotel Rotorua

Lobby
Outdoor pool
Bar (on property)
Front of property
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Hot tub
  • Pool
  • Breakfast available

Explore the area

Map
328-348 Fenton Street, Rotorua, 3201
  • Whakarewarewa: The Living Maori Village
    ‪11 min walk‬
  • Polynesian Spa
    ‪3 min drive‬
  • Redwoods Whakarewarewa Forest
    ‪4 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪13 min drive‬

Room options

View all photos for Superior 2 Queen

Superior 2 Queen

Superior 2 Queen

  • City view
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Queen

In-room safe, desk, blackout curtains, iron/ironing board

Superior Queen

  • City view
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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Exterior

Arawa Park Hotel

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  • Free WiFi
  • Restaurant
  • Gym
3.6 out of 5, Good, (1000)
The price is AU$121
for 1 room
includes taxes & fees
29 Apr - 30 Apr
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About the area

Rotorua

With a stay at Copthorne Hotel Rotorua in Rotorua (Glenholme), you'll be within a 10-minute drive of Skyline Rotorua and Rotorua Golf Club. .This hotel is 0.5 mi (0.9 km) from Whakarewarewa Thermal Reserve and 0.6 mi (1 km) from Racing Rotorua.

What's nearby

  • Whakarewarewa: The Living Maori Village - 11 min walk - 1.0 km
  • Rotorua Central Mall - 2 min drive - 1.9 km
  • Polynesian Spa - 3 min drive - 2.5 km
  • Redwoods Whakarewarewa Forest - 4 min drive - 1.9 km
  • Eat Street - 4 min drive - 2.8 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Ciabatta Bakery - ‬14 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Shadehouse Cafe - ‬16 min walk
  • ‪Pantry D'or - ‬11 min walk
  • ‪Scope Cafe Rotorua - ‬3 min drive

About this property

Copthorne Hotel Rotorua

Suburban hotel with a seasonal outdoor pool and a 24-hour front desk
Copthorne Hotel Rotorua offers 58 accommodations with safes and hair dryers. Satellite television is provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

An outdoor pool and a hot tub are on site.

Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 58 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Enjoy recreational amenities such as an outdoor pool and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy a satisfying meal at Jimmy Cooks Kiwi Kitchen serving guests of Copthorne Hotel Rotorua. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10 AM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10 AM.
Jimmy Cooks Kiwi Kitchen - This restaurant specializes in local cuisine and serves breakfast and light fare. A children's menu is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: NZD 35 for adults and NZD 17.50 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Jimmy Cooks Kiwi Kitchen

Things to do

  • Bicycle storage
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The seasonal pool will be open from January to December
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Copthorne Hotel Rotorua
Copthorne Rotorua
Copthorne Rotorua Hotel
Rotorua Copthorne
Rotorua Copthorne Hotel
Rotorua Kingsgate Hotel
Copthorne Hotel Rotorua Hotel
Copthorne Hotel Rotorua Rotorua
Copthorne Hotel Rotorua Hotel Rotorua

Copthorne Hotel Rotorua Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 250 out of 984 reviews
Rating 8 - Good. 367 out of 984 reviews
Rating 6 - Okay. 236 out of 984 reviews
Rating 4 - Poor. 97 out of 984 reviews
Rating 2 - Terrible. 34 out of 984 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

phoebe

Stayed 2 nights in Jan 2025

4/10 Poor

Libu

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Washroom too small and not well maintained
Stayed 2 nights in Jan 2025

6/10 Okay

Debz

Stayed 1 night in Jan 2025

10/10 Excellent

Tisharn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AWESOME staff members, clean comfortable room, my son loved the heated pool and i loved the spa! My partner liked the gym and the bar was a nice added bonus after a long day out and about. Perfect spot to relax yet so close to all the activities we had planned. Would definitely stay here again. Highly reccomend.
Stayed 3 nights in Jan 2025

8/10 Good

George

Stayed 1 night in Dec 2024

6/10 Okay

Yatish Kanyalal

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Hao

Travelled with family
Liked: Staff & service
The Front Desk service is good
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
property out dated and required updated bedding
Stayed 2 nights in Dec 2024

6/10 Okay

Ranjith

Good
Stayed 1 night in Dec 2024

6/10 Okay

Jin

Travelled with family
Liked: Cleanliness, staff & service
Location is good, and staff are friendly. The facility is kind of old. Lack of A/C, microwave, and washer / dryer.
Stayed 1 night in Dec 2024

10/10 Excellent

Hinekura, RD1 Whakatane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My grand daughters and I had a very pleasant stay. The front desk staff member on our arrival was a pleases. Thank you very much. Our room was nice, clean and tidy.
Stayed 1 night in Dec 2024

8/10 Good

Michael

Liked: Staff & service, room comfort
Weekend in Rotorua
Had a good stay of 2 nights. Very comfortable bed and room was adequate for our needs. Room was far enough from the road that there was no road noise.
Stayed 2 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the staff they were cheerful and really helpful the room was perfect for us and we really struggle with beds waking up with stiff backs but that wasn’t the case at Copthorne Rotorua. Thank you staff and Copthorne.
Stayed 1 night in Nov 2024

4/10 Poor

Makiroa

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Caterina

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Estela, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Oct 2024

8/10 Good

roshmin

Good
Stayed 2 nights in Oct 2024

6/10 Okay

Bhawesh

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

8/10 Good

Fern

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I was required two room next to each other but we end up getting another room on the 1st floor and another room on the 4th floor. I was booking two room together but then seem like the reception have no idea give me only 1 room then I have to ask her again for another room and haven’t tell us much about welcome to hotel when we check in. Also we need to be careful the lift door. It suddenly close and take my daughter up by herself and almost close on my arm when I try to get in. We press the botton to keep it open but it wasn’t working. But overall the room are great and the cleaning staffs are friendly.
Stayed 2 nights in Oct 2024

8/10 Good

Winnie

Travelled with family and small children
Liked: Cleanliness, staff & service
Good experience overall, very friendly front staff. Sizable room, although bathroom could need an upgrade.
Stayed 1 night in Oct 2024

8/10 Good

Allira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and warm and the beds were comfortable, however the breakfast was limited, there was no coffee!
Stayed 1 night in Oct 2024

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Spa was dirty - green and smelly. Unsure how often they change the water. No parking for in house guests when a function is on Not maintained, needs a revamp and a good clean up. Arrived at 2.30pm and staff had to check if it had been cleaned for check in. Manager tried and was lovely. Elevators always seemed held up by cleaners bringing their trolleys up and down. Such a shame it’s not as professional as other hotels, Would not stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

P

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
24 hr reception but nobody at counter at 5 pmish and no bell to summons someone, after waiting 5 minutes or so I called out. The room itself was comfortable and reasonably clean. Long hair on floor in the bathroom. Not sure why some hotels stuff 2 pillows into one pillow protector and try to pass it off as a new one. These are bulky, burst out of their pillow slips and look like exactly what they are. Not a good look in hotels that consider themselves upmarket. Despite my minor irritations we would stay here again.
Stayed 1 night in Sep 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Generous rooms. Tidy.
Stayed 1 night in Sep 2024