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Novotel Rotorua Lakeside

4.5 star property

Photo gallery for Novotel Rotorua Lakeside

Indoor pool
Hypo-allergenic bedding, minibar, in-room safe, desk
Exterior
Al fresco dining, open daily
Room, 1 King Bed, Lake View

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available

Explore the area

Map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Eat Street
    ‪1 min walk‬
  • Polynesian Spa
    ‪13 min walk‬
  • Skyline Rotorua
    ‪6 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪14 min drive‬

Room options

View all photos for Twin Room, 2 Queen Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, City View

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

  • 28.0 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Deluxe Room, 1 King Bed, Balcony

Rydges Rotorua

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
4.2 out of 5, Very good, (1004)
The price is AU$286
for 1 room
includes taxes & fees
18 Apr - 19 Apr
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About the area

Rotorua

With a stay at Novotel Rotorua Lakeside, you'll be centrally located in Rotorua, within a 10-minute drive of Skyline Rotorua and Matariki Hangi & Maori Cultural Performance. .This luxury hotel is 0.1 mi (0.1 km) from Eat Street and 0.2 mi (0.4 km) from Lake Rotorua.

What's nearby

  • Eat Street - 1 min walk - 0.1 km
  • Tamaki Maori Village - 10 min walk - 0.9 km
  • Polynesian Spa - 13 min walk - 1.1 km
  • Rotorua Central Mall - 14 min walk - 1.2 km
  • Skyline Rotorua - 6 min drive - 4.2 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬8 min walk
  • ‪Lone Star - ‬1 min walk
  • ‪Social Club - ‬6 min walk
  • ‪Saigon '60S Vietnamese Cuisine - ‬8 min walk
  • ‪Brew | Craft Beer Pub - ‬1 min walk

About this property

Novotel Rotorua Lakeside

Luxury hotel with 6 hot tubs and a fitness center
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

6 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 199 guestrooms featuring refrigerators and LED televisions. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Dip into one of the 6 hot tubs or enjoy other recreational amenities including a fitness center and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch or dinner at Atlas, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Rotorua? This hotel has 3444 square feet (320 square meters) of space consisting of a conference center and 10 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (NZD 15 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (3,444 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 34 per person
  • Fee for in-room wireless internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas is limited to 60 minutes per day
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Novotel Rotorua Lakeside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 376 out of 1002 reviews
Rating 8 - Good. 318 out of 1002 reviews
Rating 6 - Okay. 177 out of 1002 reviews
Rating 4 - Poor. 77 out of 1002 reviews
Rating 2 - Terrible. 54 out of 1002 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

stephanie

Travelled with family
Disliked: Staff & service
extremely late check in 10pm due to staff and not ringing to say room is ready.Arrived at 4pm to be told room was not ready he noted my number and said he would ring when it was ready, i hadn't heard anything so repeatedly tried ringing from about 7pm finally got through about 9pm to say hed forgot to ring and room was ready. had to change all afternoon plans around this and kids were grumpy and tired
Stayed 1 night in Jan 2025

4/10 Poor

Carwyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Standards seem to have slipped since we last stayed. Our room was not ready even 2 hours after check in time and so we asked for complimentary breakfast which they agreed to. However, in the morning our room number wasn't on the breakfast list. Once we explained, the staff member at breakfast said they wouldn't make a record of it and invited us through. FYI we sat 4 feet from a large but dead cockroach. At check out we were asked to settle the bill for breakfast. Not long after check in, we had someone claiming to be a maintenance person arrive to fix a basin. We didn't let them in as they weren't in obvious uniform and front desk had said our check in delay was due to linen shortages and didnt mention any repair work. When we double checked with front desk, they said no maintenace job had been logged for our room. FYI, the water didn't drain during our stay so it probably was required. The room and bed covers were in need of a bit of general repair and upkeep. There were annoying things like not being supplied with enough toilet paper or handwash, and our hand towel was taken and not replaced. We also had another guest's call put through to our room because front desk misdirected them to us instead of the duty manager. Little things but cumulatively making for a negative experience. Staff were pleasant to engage with but feels now that perhaps they were insincere or ineffective.
Stayed 2 nights in Jan 2025

4/10 Poor

Shaileshni

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Apart from being a convenient location, it was a disappointment to stay at the hotel. Definitely not a 5 star. Maybe a 3. Staff appear not to be well trained. Lacking knowledge of general information about the property. We had to get our room key activated several times. No shower gel, obviously missed by the cleaning staff. Pillows had feather coming out of it constantly. Overall very poor service.
Stayed 2 nights in Jan 2025

6/10 Okay

Charles

Stayed 2 nights in Dec 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property badly needs an update. But room was clean, great linen, comfy bed and fantastic staff. Enjoyed our stay.
Stayed 5 nights in Dec 2024

4/10 Poor

ZHIBAO

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Good area, but facilities are too old
Stayed 2 nights in Dec 2024

10/10 Excellent

NADIA

Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Average Hotel in Every Way
Average hotel with average service and average room conditions. Overall this was just an average hotel. Definitely not up to par with other Novotel hotels that I’ve stayed at. I was here with my family so requested connecting rooms in advance but the staff put guests, who by the way were not using the connecting rooms, in the connecting rooms. Think they could’ve done more to accommodate but they didn’t choose to. Rooms and bathrooms were dated and the lobby elevator area smelled like sewer and rotten eggs. Very unpleasant. The one big perk of this hotel was the proximity to the family friendly restaurants nearby.
Stayed 1 night in Dec 2024

10/10 Excellent

Ivan

Stayed 2 nights in Dec 2024

6/10 Okay

Sanjay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I had an overall positive experience at the Novotel hotel, primarily due to its excellent location with stunning lake views and the enjoyable geothermal hot tubs. The staff were friendly and accommodating, which greatly enhanced our stay. However, the room we were initially assigned appeared outdated, and the entire hotel could benefit from updated furnishings to provide a more modern feel. While the Chromecast and internet services were functioning well, we were moved to another room. During the move, my wife accidentally left some clothes behind. When we contacted the front desk, they initially informed us that housekeeping had not found the items. Determined to retrieve her clothes, my wife returned to the front desk. With persistence, she was directed to housekeeping, and after a thorough search, her clothes were successfully located. This experience highlighted the importance of persistence in resolving issues. Despite the initial oversight, I was pleased with our stay and appreciated the overall hospitality. However, I had higher expectations for service quality from a Novotel property and hope to see improvements in the hotel's furnishings and room maintenance in the future.
Stayed 4 nights in Dec 2024

10/10 Excellent

Donald G

Stayed 2 nights in Nov 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressed with their onsite pools, close walk to everything.
Stayed 6 nights in Dec 2024

6/10 Okay

Hannah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place Most comfortable bed I have ever slept on
Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall great location. Only negative was having to pay for parking even as guests.
Stayed 2 nights in Dec 2024

6/10 Okay

Wei

check in time delayed. Room not very clean.
Stayed 2 nights in Dec 2024

6/10 Okay

D

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tired
The hotel is very tired and needs an upgrade. The bath / shower area is antiquated and dirty
Stayed 2 nights in Dec 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access to shopping and restaurants
Comfortable bed. Very quiet area. Close to a lot of restaurants, just across the street. Right across from the park and a beautiful walking path along the water front. Enjoyed the pool and thermal pools in the hotel.
Stayed 2 nights in Dec 2024

8/10 Good

Bernadette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family getaway
Staff were excellent friendly and obliging Partia was so lovely and looked after us at check in Checkout Susie was friendly All staff greeted my with a smile or hello Rooms spacious breakfast good Great locationk
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Sascha

Travelled with partner
Disliked: Cleanliness
Upon arrival, the reception staff was friendly and welcoming. I was asked about the reason for our visit, to which I replied, “We are on our honeymoon.” The staff member congratulated us and mentioned that something special would be sent up to our room, but unfortunately, nothing ever arrived. When we entered our room, we were taken aback by its condition. Several walls were dirty, the carpet was worn with stains throughout, and the overall décor felt extremely outdated. The bathtub was old, with noticeable stains around the plug area. Having previously stayed at the Novotel in Melbourne, which was fantastic, I had high expectations and assumed the same standards would be upheld here. Unfortunately, this was not the case. Regrettably, I cannot recommend this hotel or plan to return until significant renovations are made to improve the quality of the rooms.
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Great location
The pros: good location, room had nice view over lake, close to eat street. The cons: poor overhead room lighting, one bedside lamp per queen bed, bedding was too hot, no free wifi, (O/S travellers do not have enormous data), expected to chromecast from personal streaming services, no provision of parking by Novotel. We found the stay quite impersonal.
Stayed 2 nights in Dec 2024

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hair dryer. Only one bathrobe in the closet and no slippers. The hotel lobby is dark and uninviting. Breakfast buffet was mediocre.
Stayed 3 nights in Dec 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 3rd time we have stayed and have found the place to be nice and clean and close to restaurants & the town cheers
Stayed 1 night in Dec 2024