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Novotel Rotorua Lakeside

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Rotorua Lakeside

Indoor pool
Room, 1 King Bed, Lake View
Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk
Al fresco dining, open daily

Reviews

8.0 out of 10

Very good

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pool
    Pool
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service

Explore the area

Map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Matariki Hangi & Maori Cultural Performance
    1 min walk
  • Eat Street
    1 min walk
  • Rotorua i-SITE Visitor Centre
    6 min walk
  • Rotorua (ROT-Rotorua Regional)
    14 min drive

Room options

View all photos for Twin Room, 2 Queen Beds, City View

Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room, 2 Queen Beds, City View

  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

  • 28.0 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Rydges Rotorua
Pool
Hot tub
Parking included
Free WiFi
4.2 out of 5, Very good, (1008)
The price is AU$305
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Rydges Rotorua

About the area

Rotorua

With a stay at Novotel Rotorua Lakeside, you'll be centrally located in Rotorua, a 2-minute drive from Polynesian Spa and 6 minutes from Skyline Rotorua. .This luxury hotel is 0.1 mi (0.1 km) from Matariki Hangi & Maori Cultural Performance and 0.1 mi (0.1 km) from Eat Street.

What's nearby

  • Eat Street - 1 min walk - 0.1 km
  • Rotorua Night Market - 8 min walk - 0.8 km
  • Tamaki Maori Village - 10 min walk - 0.9 km
  • Polynesian Spa - 13 min walk - 1.1 km
  • Rotorua Central Mall - 14 min walk - 1.2 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬8 min walk
  • ‪Lone Star - ‬6 min walk
  • ‪Social Club - ‬6 min walk
  • ‪Brew | Craft Beer Pub - ‬1 min walk
  • ‪Lady Jane's Ice Cream Parlour - ‬1 min walk

About this property

Novotel Rotorua Lakeside

Luxury hotel with 6 spa tubs and a fitness center
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

6 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 199 guestrooms featuring refrigerators and LED televisions. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Dip into one of the 6 spa tubs or enjoy other recreational amenities including a fitness center and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch or dinner at Atlas, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Rotorua? This hotel has 3444 square feet (320 square meters) of space consisting of a conference center and 10 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and public transport

  • Uncovered self parking on site (NZD 15.00 per night; includes in/out privileges)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee daily 6 AM–10:30 AM: NZD 34 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bike rentals
  • Children's pool
  • Fitness centre
  • Indoor pool

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference centre (3444 square feet of space)
  • Meeting rooms - 10

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Digital channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 34 per person
  • Fee for in-room wireless internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas is limited to 60 minutes per day
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Novotel Rotorua Lakeside Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 382 out of 1001 reviews" "
Rating 8 - Good. 331 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 74 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Firoz

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too expensive for the services offered. Their swimming pool and spa is closed and still they dont mention at the time of booking. Parking is there but paid. No good concierge services. Lift tile was broken. Basin has chip. Didn't get welcome milk bottle but they kept checking paid supplies. House keeping happened at 3 pm after getting upset on staff. Heatpump has dripping sound at the nighy and so cant sleep properly.
Stayed 2 nights in Aug 2024

6/10 Okay

Phaedra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a party downstairs that was extremely loud - clearly not sound proofed. Complained but it carried on quite late
Stayed 2 nights in Jun 2024

10/10 Excellent

Yuntian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Gretchen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

David

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Swimming pool was closed for maintenance with no notice, no call/email, nothing on website. Our boys were very disappointed as the pool was the main reason for booking. In the room the carpet was old, stained and needs replaced. Restaurant food quality was pretty poor and they had almost none of the wines in stock that were listed on the drinks menu.
Stayed 2 nights in Aug 2024

2/10 Terrible

Ashley

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Not disability friendly!
I came for the Disabilities Conference so expected them to be disability friendly but found quite the opposite. I asked for help getting my bags downstairs and was told no by reception. She said there was no one around for an hour so I waited in my room and was found by the lovely cleaning lady. She helped me with my bags and complained to the two people standing at reception that this was not good enough from them. I’ve also been emailed an apology from the manager about the incident but no offer of compensation for the humiliation.
Stayed 3 nights in Aug 2024

4/10 Poor

Mike

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Great location, right next to Eat Street. Bed was comfy - I slept well. Unfortunately the room is old, outdated, unclean and smells bad (i'm not talking about Rotorua's sulphur smell - the bathroom reeks of sewerage).
Stayed 2 nights in Aug 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet breakfast and dinner were ok - could have been some better options but there was plenty to eat and enough choices to ensure everyone will find something suitable to them.
Stayed 2 nights in Aug 2024

2/10 Terrible

Irea

Stayed 1 night in Aug 2024

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Clive

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front line staff should be seen to be happy & helpful, which they were not. Towels were hit n miss, tidiness good. Wine selection in restaurant was short of selection. Parking questionable. Other wise stay was very comfortable.
Stayed 8 nights in Jul 2024

8/10 Good

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient property in goof location with nice outlook.
Stayed 2 nights in Aug 2024

4/10 Poor

Karma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Carmela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great fridge
Stayed 2 nights in Jul 2024

6/10 Okay

Neelam, Auckland

Stayed 1 night in Jul 2024

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy at pool and people doing bombs whike trying to relax
Stayed 2 nights in Jul 2024

8/10 Good

Dianne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room not available until 5.30pm - very obvious staff shortages in dining room also. Felt sorry for them all.
Stayed 1 night in Jul 2024

2/10 Terrible

RUI

Stayed 1 night in Jul 2024

2/10 Terrible

Kelsi

Stayed 2 nights in Jul 2024

4/10 Poor

Betelehem

Travelled with family and small children, Travelled with partner
The staff are not welcoming and the parking should have been free.
Stayed 1 night in Jul 2024

8/10 Good

Glenn

Stayed 1 night in Jul 2024

6/10 Okay

San Hwa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
We asked extra towels for the pool on Sat night but those never arrived
Stayed 2 nights in Jul 2024

6/10 Okay

Hayley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great facilities and the food (dinner and breakfast) was delicious. This is our 5th visit and we have never been let down.
Stayed 1 night in Jul 2024

6/10 Okay

Lucy

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024