On arrival at 2 PM, the front doors were locked and we had to call an emergency number to get somebody to open. The rooms are exceedingly small and no decor. We had to call to ask for basics like a blanket for the bed, pillows, shampoo. The staff is tiny, and seem to be stretched too thin, but very pleasant when you could find them. This was our first night after an overnight flight, and we did not know that there would be a loud sound and light projection on the cathedral wall directly across the square. Having said all that, did we hate it? No, not really, but wouldn’t really want to stay there again.