2/10 Terrible
Christopher
Travelled with partner
24 Nov 2024
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Wont ever be staying here again, booked a last minute 2 night break to do some Christmas shopping in Chester.
Arrived around 11pm and we were greeted by the receptionist and given our room keys.
Before we got in to our room, there were 2 dirty glasses left on the windowsill in the hallway, these could have recently been left, but they were still there the next morning.
The building is old and has character, so much so that the doors dont fit in their doorcases and they tend to rattle and creak all night long, the door security chain was also broken and didnt work at all.
The bed was very comfortable and the room was warm, but it was also dirty.
Thick dust all over the sockets and fittings and lightbulbs etc...
I struggled to sleep with the numerous air conditioning units directly outside the window buzzing away all night and then we were woken by the sound of pipes clattering away somewhere.
The bathroom was very dated and in need of a deep clean, the mirror screws were held in with some earth wire insulation, the towel radiator connector was held together with lots of black insulation tape and the earth cable just hanging out of it. The soap dispenser was dirty and had rust marks around the rim.
Got in the shower in the morning and there was no hot water, the water was lukewarm at best and I don't like hot showers at the best of times.
I expected more from a supposedly 4 star hotel and was peeved at paying for what felt like contractors accomodation above an old pub.
Christopher
Stayed 2 nights in Nov 2024
