Our experience with Club Wyndham, La Cascada was absolutely horrible! We traveled over 1500 miles for what we hoped would be an unforgettable birthday trip with friends in San Antonio, Texas. We booked the club Wyndham La Cascada in early January and the reservation was fully paid for. However, hours before our arrival in San Antonio, we received an urgent message stating that our reservation was canceled and we would need to call a number for help with a new reservation, I could not believe… I was distraught and in total disbelief!! We had reserved and paid for a two bedroom suite at the club Wyndham La Cascada, and finding a similar accommodation would be next to impossible. I truly believe that we were bumped with the excuse that no rooms were available. Rates for the suite we had were posted for much higher rates that we paid for in January. With only hours before our arrival in San Antonio, we had to settle for whatever was available and with Spring break in Texas, the options weren’t great. We ultimately settled for a Residence Inn by Marriott. We were lucky to have found a place to stay and for this, we were most thankful. However, the unit at the Residence Inn was not comparable in size or quality to what we would have had at La Cascada but with no other options we had to settle for this, I would not recommend Club Cascada by Wyndham as they don’t hold true to their commitment, and there is lack of transparency and they lack customer empathy!