8/10 Good
Karen
26 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms did not provide sound resistance. When people were walking and talking in the hallways-I could hear everything they said. They gave me an adjoining room. The man on the other side was on his phone. He was in an argument with his spouse. He was yelling and hitting something. I didn’t feel safe. I asked for a different room. The staff happily accommodated. All the staff was friendly-except one man. (Manager apparently) someone smoke alarm was going off in a room down the hall. Non stop. I went and reported it and asked if someone could check it out. I went back to my room and started packing up stuff in case we had to evacuate. After 5 minutes I went back down to ask why he hasn’t been up to check it out yet. He was making an omelette for a guest! I said to him are you serious right now? A smoke alarm has been going off non stop and you think making an omelette is more important? He finally goes upstairs and uses his keys to enter that room, without knocking. To his surprise there was someone in there. Crazy situation. He just had to reset the alarm and it finally stopped. Corporate said the reason he finished the omelette is because he knew it was just a faulty alarm and nobody was in there. Well that’s untrue. Clearly. Seems like they are trying to cover for him. The rest of the staff was so friendly. Room was clean. Bed was higher up than normal. I had to jump up to get in. I’m 5’4”. It was comfy but tall.
Karen
Stayed 1 night in Jan 2025