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TownePlace Suites by Marriott San Antonio Northwest

3.0 star property

Photo gallery for TownePlace Suites by Marriott San Antonio Northwest

Porch
Premium bedding, desk, blackout curtains, iron/ironing board
Outdoor pool
Fridge, microwave, stovetop, dishwasher
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pool
  • Pet-friendly
  • Breakfast included
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
5014 Prue Rd, San Antonio, TX, 78240
  • USAA Corporate Office Headquarters
    ‪6 min walk‬
  • The Shops of La Cantera
    ‪6 min drive‬
  • Six Flags Fiesta Texas
    ‪10 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪17 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed (Hearing Accessible)

Premium bedding, desk, blackout curtains, iron/ironing board

Deluxe Studio, 1 King Bed with Sofa bed (Hearing Accessible)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed (Mobility Accessible, Tub)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed

Premium bedding, desk, blackout curtains, iron/ironing board

Deluxe Studio, 1 King Bed with Sofa bed

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds

Premium bedding, desk, blackout curtains, iron/ironing board

Studio, Multiple Beds

  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Deluxe Studio, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, Multiple Beds (Hearing Accessible)

Premium bedding, desk, blackout curtains, iron/ironing board

Studio, Multiple Beds (Hearing Accessible)

  • 46 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Lobby sitting area

Hyatt Place San Antonio-Northwest/Medical Center

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, (1078)
The price is AU$175
for 1 room
includes taxes & fees
16 Apr - 17 Apr
Hyatt Place San Antonio-Northwest/Medical Center

About the area

San Antonio

With a stay at TownePlace Suites by Marriott San Antonio Northwest, you'll be centrally located in San Antonio, within a 5-minute drive of USAA Corporate Office Headquarters and University of Texas at San Antonio. .This family-friendly hotel is 5.7 mi (9.2 km) from Six Flags Fiesta Texas and 10.2 mi (16.4 km) from San Antonio Zoo and Aquarium.

What's nearby

  • USAA Corporate Office Headquarters - 6 min walk - 0.6 km
  • Huebner Oaks - 8 min walk - 0.8 km
  • South Texas Medical Center - 4 min drive - 4.2 km
  • The Shops of La Cantera - 6 min drive - 7.3 km
  • Six Flags Fiesta Texas - 10 min drive - 9.3 km

Getting around

  • San Antonio Station - 20 min drive
  • San Antonio International Airport (SAT) - 17 min drive

Restaurants

  • ‪Big Hops Growler Station - ‬10 min walk
  • ‪Subway - ‬12 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Pappasito's Cantina - ‬4 min drive
  • ‪Flying Saucer - ‬12 min walk

About this property

TownePlace Suites by Marriott San Antonio Northwest

Family-friendly hotel with free breakfast and a 24-hour fitness center
TownePlace Suites by Marriott San Antonio Northwest offers 123 accommodations with coffee/tea makers and complimentary weekday newspapers. Accommodations have separate sitting areas and are furnished with queen sofa beds. Beds feature premium bedding. LCD televisions come with premium cable channels. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This San Antonio hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 123 guestrooms, featuring kitchens with refrigerators and stovetops. Your bed comes with premium bedding, and all rooms are furnished with queen sofa beds. LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and complimentary weekday newspapers, as well as phones with free local calls.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a fireplace in the lobby, and tour/ticket assistance.
A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 5.12 per night; includes in/out privileges)
  • Uncovered extended parking on site (USD 5.12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Living room
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a deposit of USD 5 per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 0.75 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 5.12 per night (in/out privileges)
  • Uncovered extended parking fee: USD 5.12 per night
  • Pet deposit: USD 5 per day
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Towneplace Suites Marriott Hotel San Antonio Northwest
Towneplace Suites Marriott San Antonio Northwest
Towneplace Suites San Antonio Northwest
TownePlace Suites Marriott San Antonio Northwest Hotel
Towne Suites riott Antonio we
TownePlace Suites by Marriott San Antonio Northwest Hotel
TownePlace Suites by Marriott San Antonio Northwest San Antonio

TownePlace Suites by Marriott San Antonio Northwest Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 488 out of 1024 reviews
Rating 8 - Good. 284 out of 1024 reviews
Rating 6 - Okay. 132 out of 1024 reviews
Rating 4 - Poor. 63 out of 1024 reviews
Rating 2 - Terrible. 57 out of 1024 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Homan, Carol Stream

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear TownePlace Suites Management, I am writing to express my dissatisfaction with my recent experience at your property in San Antonio. Unfortunately, my stay did not meet expectations due to several issues. 1. Booking and Refund Issue: I arrived one day late and requested assistance with a refund or adjustment, but neither the Director of Sales, Philip Sloop, nor the front desk agent, Brianna, were able to provide any help. While Sade attempted to assist me, she did not have the authority to resolve the matter, leaving me feeling unsupported. 2. Property Not as Described: The hotel did not match the description provided on Expedia. This discrepancy significantly impacted my overall experience. Given these issues, I am disappointed with the level of customer service I received and the condition of the property. I expected better from a TownePlace Suites location and regret choosing your hotel for my stay. I hope you will take this feedback seriously to improve the experience for future guests. Please let me know if further action can be taken regarding the unresolved issues with my booking. Sincerely Homan Mondavi
Stayed 6 nights in Dec 2024

4/10 Poor

Luis, Edinburg

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointed by the condition of this hotel, given that it is part of the Marriott brand. Hallway, rooms, and elevators are in dire need of renovation and upkeep. One can't hold the staff accountable for the condition of this place, but I will say that the room looked like it hadn't been vacuumed in days (if not weeks). We had picked this location due to its proximity to one of our favorite breakfast spots in town, but quickly realized that we should've stuck with our usual hotel about 5 minutes away. There are much better options at similar price points within minutes. We are just glad that this was juat a one night stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. It had everything we needed and would definitely stay there again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Dec 2024

8/10 Good

Vasudevan, FORT WORTH

Stayed 1 night in Nov 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Nohemi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place was clean and comfortable. Short staffed
Stayed 1 night in Dec 2024

10/10 Excellent

Syed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and staff was helpful
Stayed 1 night in Dec 2024

10/10 Excellent

Selvakumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Jarmain, San Antonio

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
I was okay
Stayed 1 night in Nov 2024

10/10 Excellent

REYNALDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed this
Stayed 1 night in Nov 2024

4/10 Poor

Radhakrishna, McKinney

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Is m not sure how Marriott can put the name in the property. There will be an expectation when something’s has Marriott name. Apparently Marriott has lowered its standards or Marriott didn’t do the due diligence.
Stayed 2 nights in Nov 2024

8/10 Good

Rene R.

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Nov 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Dina

Travelled with family
Liked: Staff & service
There were lots of barking dogs had to move room, 2nd room air conditioning did not work and finally 3rd room there is a hole by air conditioning under to carpet that feels like you may go through the floor tor 2nd floor ceiling.
Stayed 1 night in Nov 2024

10/10 Excellent

Lydia, Lake Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate. Nearby to restaurants and highway access. I went to the downtown area and the Pearl and both times took 20 minutes.
Stayed 1 night in Oct 2024

6/10 Okay

jody

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was ok
The room was ok…very dated. Had to go back down to the front desk at midnight for extra bedding for the fold out couch since they wouldn’t bring it up to us. Breakfast was mediocre.
Stayed 1 night in Nov 2024

2/10 Terrible

Sunshine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is infested with cockroaches. Staff was friendly. Do not recommend.
Stayed 3 nights in Oct 2024

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Waste Your Money or Time with this hotel
Room was dirty upon check in, terrible leak from bathroom sink, bed had stains on it that look like a child was conceived on it, sofa bed mattress was gross and torn along the side, hair and girls bow left in drawer, coffee pot looked like it had not been cleaned in years, pots were dirty, floor was sticky, gummy sticky stuff on the glass in the cupboard, grout in shower and bathroom floor dirty, and several other issues. For being a hotel with a kitchen several basic utensils, pots, or serving items missing. Roll of paper towel had at best 6 sheets on it. When tried to get addressed staff was initially non-responsive and I walked up to an employee telling another employee that because they were sold out there nothing can do to alleviate the problem---it was after I spoke up and explain that I am the guest you are talking about that I got some response but yet was left with a room that was still not completely clean and missing towels. I have tons more pictures but they limit it to 8 to be posted.
Bathroom floor
Shower
This was the before and after a little cleaning by me it all came off
This was one of several stains on the sheets and/or mattress covers.
Stayed 2 nights in Oct 2024

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty cold breakfast
Stayed 2 nights in Oct 2024

6/10 Okay

Hilda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The breakfast area small and and pictures hace be giving waffles and nothing juat watered down egg and orange juice was more water then juice. Feomt desk not helpful at all. I uswd erd party but due to a emergency i had to check out a day before and wouldnt provide me a paper saying i left sunday at 11:18 am . Wont stay here again .
Stayed 3 nights in Oct 2024

10/10 Excellent

Brian

Travelled with family
The staff was super nice. It was quiet. Right next door to a nice gas station. Plan to stay there again.
Stayed 1 night in Oct 2024

6/10 Okay

Deborah, Jarrell

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff wasn't friendly. Bothered to even help with basic requests. Shower broken. Doesn't clean rooms.
Stayed 2 nights in Oct 2024

6/10 Okay

Karla

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

ileana y

Stayed 1 night in Oct 2024