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Suites & Villas by Dunas

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Suites & Villas by Dunas

3 outdoor pools, pool umbrellas, pool loungers
1 bedroom, minibar, desk, blackout curtains
Breakfast, lunch, dinner served; international cuisine
1 bedroom, minibar, desk, blackout curtains
Terrace/patio

Reviews

8.2 out of 10

Very good

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Gym
  • Spa
  • Pool

Explore the area

Map
Avenida del Touroperador Sunair, s/n, Maspalomas, San Bartolomé de Tirajana, Gran Canaria, 35100
  • Maspalomas Golf Course
    9 min walk
  • Maspalomas Beach
    17 min walk
  • Maspalomas Lighthouse
    18 min walk
  • Las Palmas (LPA-Gran Canaria)
    31 min drive

Room options

View all photos for Senior Suite (4+2)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (4+2)

  • 58 sq m
  • Sleeps 6
  • 4 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Family Suite, 2 Bedrooms (5 Adults + 1 Child)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (5 Adults + 1 Child)

  • 48 sq m
  • Sleeps 6
  • 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Double Bed

View all photos for Senior Suite (4)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (4)

  • 58 sq m
  • Sleeps 4
  • 4 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Senior Suite (5)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (5)

  • 58 sq m
  • Sleeps 5
  • 4 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Family Suite, 2 Bedrooms (4 Adults)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (4 Adults)

  • 48 sq m
  • Sleeps 4
  • 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (3 Adults + 2 Children)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (3 Adults + 2 Children)

  • 48 sq m
  • Sleeps 5
  • 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (3 Adults + 1 Child)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (3 Adults + 1 Child)

  • 48 sq m
  • Sleeps 4
  • 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (4 Adults + 2 Children)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (4 Adults + 2 Children)

  • 48 sq m
  • Sleeps 6
  • 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (4 Adults + 1 Child)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (4 Adults + 1 Child)

  • 48 sq m
  • Sleeps 5
  • 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Double Bed

View all photos for Suite (3)

1 bedroom, minibar, desk, blackout curtains

Suite (3)

  • 48 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Family Suite, 2 Bedrooms (5 Adults)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (5 Adults)

  • 48 sq m
  • Sleeps 5
  • 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (3 Adults)

1 bedroom, minibar, desk, blackout curtains

Family Suite, 2 Bedrooms (3 Adults)

  • 48 sq m
  • Sleeps 3
  • 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Double Bed

View all photos for Suite (2+2)

1 bedroom, minibar, desk, blackout curtains

Suite (2+2)

  • 48 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Senior Suite (5+1)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (5+1)

  • 58 sq m
  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed

View all photos for Suite (Single Use)

1 bedroom, minibar, desk, blackout curtains

Suite (Single Use)

  • 48 sq m
  • Sleeps 1
  • 2 Large Twin Beds

View all photos for Family Suite (2+2)

1 bedroom, minibar, desk, blackout curtains

Family Suite (2+2)

  • 48 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 1 Large Twin Sofa Bed

View all photos for Family Suite (2+1)

1 bedroom, minibar, desk, blackout curtains

Family Suite (2+1)

  • 48 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Large Twin Sofa Bed

View all photos for Family Suite (2)

1 bedroom, minibar, desk, blackout curtains

Family Suite (2)

  • 47.9 sq m
  • Sleeps 2
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Suite (2+1)

1 bedroom, minibar, desk, blackout curtains

Suite (2+1)

  • 48 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Suite (2)

1 bedroom, minibar, desk, blackout curtains

Suite (2)

  • 48 sq m
  • Sleeps 2
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Family Suite (3)

1 bedroom, minibar, desk, blackout curtains

Family Suite (3)

  • 48 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Large Twin Sofa Bed

View all photos for Senior Suite (3)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (3)

  • 58 sq m
  • Sleeps 3
  • 4 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Senior Suite (3+1)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (3+1)

  • 58 sq m
  • Sleeps 4
  • 4 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Senior Suite (4+1)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (4+1)

  • 58 sq m
  • Sleeps 5
  • 4 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Senior Suite (3+2)

1 bedroom, minibar, desk, blackout curtains

Senior Suite (3+2)

  • 58 sq m
  • Sleeps 5
  • 4 Large Twin Beds and 1 Twin Sofa Bed

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About the area

San Bartolomé de Tirajana

With a stay at Suites & Villas by Dunas in San Bartolomé de Tirajana (Maspalomas), you'll be within a 5-minute drive of Maspalomas Lighthouse and Meloneras Beach. .This family-friendly hotel is 11.7 mi (18.8 km) from Playa del Cura and 12.7 mi (20.5 km) from Amadores Beach.

What's nearby

  • Maspalomas Beach - 17 min walk
  • Maspalomas Lighthouse - 18 min walk
  • Meloneras Beach - 3 min drive
  • Maspalomas Dunes - 8 min drive
  • Yumbo Shopping Center - 8 min drive

Getting around

  • Gran Canaria Airport (LPA) - 31 min drive

Restaurants

  • ‪Las Dunas - ‬17 min walk
  • ‪Café de Paris - ‬2 min drive
  • ‪Starbucks - ‬2 min drive
  • ‪Restaurante Baobab - ‬14 min walk
  • ‪Grand Italia - ‬3 min drive

About this property

Suites & Villas by Dunas

Family-friendly San Bartolomé de Tirajana hotel in Maspalomas with 3 outdoor swimming pools
Suites & Villas by Dunas offers 302 accommodations with minibars and hair dryers. Satellite television is provided. Bathrooms include bathtubs or showers and complimentary toiletries.

This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include sports massages, facials, and manicures and pedicures.
Make yourself at home in one of the 302 guestrooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and blackout drapes/curtains.
Treat yourself with massages and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This hotel also features complimentary wireless internet access, shopping on site, and tour/ticket assistance. The complimentary beach shuttle makes getting to the surf and sand a breeze.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

You can enjoy a meal at the restaurant serving the guests of Suites & Villas by Dunas, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 8 AM to 10:30 AM.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is available for a surcharge.
A complimentary buffet breakfast is served each morning between 8 AM and 10:30 AM.
Onsite venue - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bar Piscina Delfin - This poolside bar specializes in international cuisine and serves light fare only. Open daily.

All-inclusive details

All-inclusive room rates at Suites & Villas by Dunas are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free off-site parking
  • Return airport shuttle (surcharge)
  • Free beach shuttle

Food and drink

  • Free buffet breakfast available daily 8 AM–10:30 AM
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Bar Piscina Delfin

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Bike rentals
  • Bike tour information
  • Bike parking
  • Bike repair services
  • Bike storage
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Playground
  • Shopping
  • Spa services

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Separate living room
  • Snack bar/deli
  • Supervised childcare (surcharge)

Conveniences

  • Ballroom
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • Manicures and pedicures
  • Massage - sports
  • Massage/treatment rooms
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Low-height worktop and sink
  • Raised toilet seat
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Safe (surcharge)

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 10 per stay

We have included all charges provided to us by the property.

Optional extras

  • In-room safe fee: EUR 100 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Dunas Suites & Villas Resort San Bartolome de Tirajana
Dunas Suites Villas San Bartolome de Tirajana
Dunas Suites Villas Resort San Bartolome de Tirajana
Suites Villas Dunas Hotel San Bartolome de Tirajana
Dunas Suites Villas
Suites Villas Dunas Hotel
Suites Villas Dunas San Bartolome de Tirajana
Suites Dunas Bartolome Tiraja
Suites Villas by Dunas
Suites & Villas by Dunas Hotel
Suites & Villas by Dunas San Bartolomé de Tirajana
Suites & Villas by Dunas Hotel San Bartolomé de Tirajana

Suites & Villas by Dunas Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 82 out of 283 reviews" "
Rating 8 - Good. 153 out of 283 reviews" "
Rating 6 - Okay. 35 out of 283 reviews" "
Rating 4 - Poor. 10 out of 283 reviews" "
Rating 2 - Terrible. 3 out of 283 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2023

8/10 Good

Hugo

Travelled with family and small children
Liked: Cleanliness, staff & service
Super resort staff although front of house were quite frosty. Well worth a visit for families with small children.

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good room, everyong else poor
Booked a 6 bed villa for 3 of us. 2 double bedrooms, 2 baths, lounge all clean and comfortable. Suitable for 4 but not great for 6 as 2 have to sleep in the lounge. The food is really bad, low quality cheap ingredients cooked badly. Same food every meal, very bland served in a noisy school canteen type room pics attached. The pool area is good until the gardeners start and the shockingly bad entertainment team ruin everyone's day. They can't understand that when the PA is set to max volume you don't need to scream into the mic. They are all talentless, intrusive and clearly don't realise that when no one wants to participate they should stop, videos attached put volume on. Watch out for an issue at reception. They run 2 credit card machines from 2 different banks. Even when you pay in euros one of the machines charges in GBP and adds a 7.9% markup.
Stayed 7 nights in May 2022

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location - good for families
The resort was busy and the staff in the restaurant in particular overworked. We had often finished our dinner before the staff took drink orders. The food was good quality - always freshly cooked meat and fish , salads and vegetable, cheese as well as theme nights. Queues at reception the norm- we checked in late and were scarcely shown a map of where the room was. The entertainment was not to our taste but difficult to avoid due to in being in the restaurant in the evening . Kids rule here - running around the bars with little care for others .Teenagers we paid full adult price for but with no effort to entertain them . The location is fantastic with access to the dunes adjacent The rooms were cleaned to a high standard and spacious if dated. Lots of hot water and towels.
Stayed 7 nights in Feb 2022

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family hotel
We had a lovely time. Great for families.
Stayed 4 nights in Feb 2022

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place !
Stayed 4 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the good location near the beach and seaside. Excellent location to start for cycling. The suite was spacious. We had a problem with a leakage from the tap bath, however the staff were very good in sorting this out. Food was great.. plenty of food variety, also good fresh fish every night was on the menu! Thank you
Stayed 9 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel. Buffet mejorable.
Las habitaciones e instalaciones del hotel están muy bien. Habitaciones muy amplias, con saloncito y limpias. Como punto de mejoría, solo destacaría la calidad y variedad del buffet. Los desayunos quizás cuentan con más variedad, pero las cenas no estaban al nivel de un gran hotel como este. Aún así, disfrutamos mucho de la estancia.
Stayed 6 nights in Sep 2019

8/10 Good

Heba

Liked: Cleanliness, room comfort
Good
The hotel was good but Not good with the value of money in comparison with facilities.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The second time in this hotel. The hotel has an ideal large landscaped area with lots of greenery and swimming pools. The waterfront can be reached in 15 minutes. This time, upon checking in at the reception, we received an improvement in booking from half board to all-inclusive. Heated pools. Only one minus - in the bungalow there was no heating. The air conditioning system did not give heat. It was not critical, but sometimes in the evening there was not enough heat.
Stayed 8 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value!
This hotel exceeded expectations, the room was spacious, pools very clean and the grounds kept in an immaculate condition. The complex is so huge it never feels too busy or crowded and it helps having so many pools too! The staff were helpful, very hard working and efficient and the food was excellent, well prepared with so much choice to suit all tastes. We liked the little touches such as the decorations and drinks for Valentines Day and courtesy bus for the beach. This is pretty much the perfect place to stay for young families. The hotel is also easy to find from the airport and is ideally situated next to the GC1 and as such is an ideal base to explore Gran Canaria although there isn't a great deal to do in the immediate vicinity of the hotel - just the Dunes and a local shopping centre.
Stayed 5 nights in Feb 2018

8/10 Good

B, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel & Location
The resterunt staf & food was excellent - Location was excellent
Stayed 4 nights in Dec 2017

8/10 Good

brian, uk

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice time. Enjoyed. Good value for amount paid. Food good. Upgrade to a villa from suite great.
Stayed 8 nights in Nov 2017

8/10 Good

Julia, Sheffield UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good resort. Excellent food.
My only critical feedback is that our suite was in need of some routine maintenance which would have further enhanced our visit and increased my rating of the facilities. That said, we were upgraded free of charge to a larger suite due to resort occupancy and were very grateful for the hard work of all the staff. Our stay at the resort was excellent value for money.

8/10 Good

Barry, devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly complex
Every thing kept clean and tidy. Entertainment not the best but great if your under 12 years old Food ok as expected from all inclusive with a good choice Wifi not the best kept losing single but ok in certain areas Staff all worked very hard and were all ways helpful and friendly, all in all a great place which is why this was our second visit to this complex

10/10 Excellent

Ellie , Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family hotel
We were amazed at how fab this hotel was! We just returned from 7days with our 16month old. The suites are private and you have a little Terrence and stretch of garden to play in. The pool is big and heater which was great for the baby! There was always free sunbeds. You are a 15min walk from a silky Sandy beach, or a quick shuttle ride. There's great resteraunts by the sea too! The food at Dunas has a different theme every day (Italian, Chinese, Spanish, international, Canarian, Mexican) it is plentiful and there is lots of choice maybe 10 possible mains. The salads were incredible and changed everyday! Breakfast too had lots of choice. The staff there are so helpful always saying hello and playing with our little one! She loved Juan Antonio the porter and Fran in the restaurant were so kind to her! The place is very clean. The entertainment team are fun and not pushy at all. We didn't go to the disco but it sounded great! There is an on site supermarket and little cafe that's great for lunch. We really enjoyed the cocktails pre dinner at Taste bar! Our little one loved the playground which is one big sand pit! She was too young for the mini club but went every morning to colour in! Everyone is so friendly we are considering going back next Easter it was that good! When daughter is older she will love it as there is lots to do for the children! I'd say the guests are mostly German/French very little English which we liked! Thank you dunas for a great stay!

10/10 Excellent

Filippa, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel!
Beautiful, warm pools. Lovely gardens. Immense animation team. Very friendly staff. All in all a wonderful stay for our family of 4 :)

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Staff have contempt for guests
Asked for cot but was ignored. Buffet in 1070s style grotto with food lacking authenicoty and quality and awful lack of vegetarian choice. Clckroaches dlyinf i to eoom theoufh ventilation and instead of moving us they just apraued thw room with toxic spray without consideration of me staying with pregnant wife and toddlers. Claimed they had no space even in their other hotels which was not true. Subsequently moved us to a other hotel with the suite in that having a dangerously open staircase.

8/10 Good

Ei, Dakar, Senegal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff!
Had really nice time with kids. good place to go with the family.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable and pleasant
The wifi reception is very poor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
Good short stay

8/10 Good

Becca, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend stay
After reading previous reviews we were slightly unsure but it was nothing like they said. Staff we very friendly and helpful. We asked to change rooms as it was close to the kids pool and they were very unstanding, we'd come away without our children and didn't want the noise! Our room was lovely, clean, spacious and had a nice little terrace to enjoy a drink on. The food was fantastic, something to enjoy at every meal time. Only problem on the Saturday night was the que! We waited for it to die down but it was mental! Overall the hotel and our weekend away was amazing and very relaxing. We recommend this hotel and we can't wait to book again.