checkin was not ideal. i was told machine to process charge cards was broken. after a week or so, i was finally able to pay by visa. also at check in (i was staying a month) i was asked to buy a bag of ice. price was nothing, but attitude of 4star hotel surprised me..after one month l had used almost none of bag, and gave it to the hotel when i left. even with a space heater room and chiminea, my room was cold. that is a problem throughout san cris, where there is no central heating. other than that, facilities were perfect. room was lovely, immaculate, and staff generally nice, although one in particular was less than friendly. the man who made my fires every nite was wonderful, really very helpful.