We had an ok experience in this house. Communication with the property manager was good - she was prompt and easy to talk to, as well as available. We also lost a key (as it fell into a small space in our car and could not be retrieved, and there was a spare key). No issues there. The property is not good - there was only AC unit while it was hot. It was next to the kitchen so the kitchen was cool but the rest of the house was hot; wifi was very spotty and signal dropped often; but the worse part was cockroaches, which is an issue noted by someone else providing a review and that is certainly the biggest issue with the house. If you do not mind Mr. Cockroach, then the place is ok, but if I was the owner, I would definitely had dealt with the cockroach issue before. It kept us from turning off the lights!