It started before we even checked in, I called the hotel to change the card on file. Instead, they put a $209 charge on BOTH of my cards on file…which I hadn’t received back for days after my vacation was already over. The sheets in our room were stained but we slept in them the first night because we were drained from driving down.
The second day we left for at least 6 hours so I had told the front desk to please have someone change the sheets, give us new towels, and throw out the trash. We got back after another long day and our room was untouched. Everything was still a mess, sheets were still stained, it was honestly….irritating. We asked someone to come up and clean the room and it took them over an hour to come. We received new towels and told them to come back after we left to change our sheets.
We left for night activities and came back, and again, the sheets were untouched. We checked out the next day, and switched hotels. Very unpleasant service but the breakfast was great.