Upon arrival in the room, the bathroom lights did not work. We asked for them to be looked at and left for two hours. We returned with nothing done, so we asked again, and this time after about 30 minutes, the lights for the entire floor go out for ten seconds, as the staff just lazily flips the breaker with no warning, and then bangs on all doors saying "someone's power wasn't working" instead of paying attention to whose power was broken. And finally, we left to get food, set our unfinished pizza back in the box and onto the desk and went out for the evening. Upon return a few hours later, ants had come through the window (on the THIRD FLOOR) and claimed the food. It was a MASSIVE line of ants too. The staff seemed like they'd rather you not ask them anything, and were not approachable at all.