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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Aerial view
Exterior
Lobby
Lobby
Beach nearby, sun-loungers, beach umbrellas, beach towels

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar

Explore the area

Map
8000 Tartak Street, Carolina, 00979
  • Isla Verde Beach
    6 min walk
  • El Patio
    1 min walk
  • Hato Rey Station
    7 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.)
    10 min drive

Room options

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

Suite, 2 Bedrooms, 2 Bathrooms | Living area

Suite, 2 Bedrooms, 2 Bathrooms

  • 42 sq m
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite)

  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds (Top Floor)

  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite)

  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds

  • 42 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Pool View

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds, Pool View

  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • 99 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

  • 42 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Top Floor)

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed (Top Floor)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites San Juan

Pool
Hot tub
Breakfast included
Free WiFi
4.6 out of 5, Wonderful, (1480)
The price is AU$509
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Hampton Inn & Suites San Juan

About the area

Carolina

With a stay at Embassy Suites by Hilton San Juan Hotel & Casino in Carolina (Isla Verde), you'll be a 1-minute drive from Isla Verde Beach and 7 minutes from Condado Beach. .This casino resort is 5.5 mi (8.9 km) from Plaza las Americas and 5.6 mi (9 km) from Puerto Rico Convention Center.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Isla Verde Beach - 6 min walk
  • Carolina Beach - 8 min walk
  • Condado Beach - 7 min drive
  • Plaza las Americas - 8 min drive
  • Puerto Rico Convention Center - 9 min drive

Getting around

  • Hato Rey Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

Restaurants

  • ‪Verace - ‬2 min walk
  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Kintaro Sushi & Chinese Cuisine lsla Verde - ‬8 min walk
  • ‪24 Market Place - ‬5 min walk
  • ‪Burger King - ‬4 min walk

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Family-friendly Carolina resort in Isla Verde with a casino
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Make yourself at home in one of the 313 air-conditioned rooms featuring refrigerators and microwaves. 55-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and complimentary weekday newspapers, as well as phones with free local calls.
Relax and unwind with massages, body treatments, and facials. After enjoying recreational amenities such as an outdoor pool and a spa tub, a lucky night at the casino is the perfect end to the day. This resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at El Patio, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Quench your thirst with your favorite drink at the poolside bar. A complimentary cooked-to-order breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Carolina? This resort has 12000 square feet (1115 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:30 AM and 10:00 AM.
El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie - Onsite coffee shop. Open daily.
Coqui Pool Bar - This poolside bar serves lunch only. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (USD 21.19 per night)
  • Covered valet parking on site (USD 26.76 per night)
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM–9:00 AM on weekdays and 7:30 AM–10:00 AM on weekends
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • El Patio
  • Eterie
  • Coqui Pool Bar

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa services
  • A hot tub

Family friendly

  • Children's pool
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Playground
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Water sports equipment
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (12000 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Body treatments
  • Facials
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 107
  • Handrails in hallways
  • Hallway handrail height (centimetres): 74
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 84
  • Phone accessibility kit
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 64
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 6 casino gaming tables
  • 114 casino slot machines
  • Bingo
  • Beach towels
  • Casino (650 square feet of space)
  • Casino VIP room
  • Couples dining
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Free local calls
  • Free newspapers (weekdays)
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 21.19 per night
  • Covered valet parking fee: USD 26.76 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1923 out of 2813 reviews" "
Rating 8 - Good. 575 out of 2813 reviews" "
Rating 6 - Okay. 177 out of 2813 reviews" "
Rating 4 - Poor. 66 out of 2813 reviews" "
Rating 2 - Terrible. 72 out of 2813 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Myrna

Stayed 2 nights in Aug 2024

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful propert
Stayed 1 night in Sep 2024

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 😍
Stayed 3 nights in Sep 2024

10/10 Excellent

Kolawole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Mandisa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. I definitely would recommend this hotel to others. I will stay here again.
Stayed 1 night in Sep 2024

8/10 Good

nancy, Southampton

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Milagros

Liked: Cleanliness, staff & service
Easy check in. On check out there was a charge for 2days valet parking which our car was not parkef in the property. Beware, request a receipt. Is easier to fix before you leave. Also, still working on the property.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although there was construction during the stay, everything was clean, the staff went above and beyond what was asked and the price was affordable. Would recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Jose, Doral

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay fully recomended the staff is amazing
Stayed 8 nights in Sep 2024

10/10 Excellent

Mai-Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Alfredo Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, professional and courteous staff, clean rooms.
Stayed 7 nights in Sep 2024

10/10 Excellent

Sammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing staff were friendly and the facilities were super clean
Stayed 6 nights in Sep 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here before. Love everything about it.
Stayed 4 nights in Sep 2024

10/10 Excellent

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Efraín

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Fast check in, great welcoming staff. Every staff member we met was friendly. The property structure, like pool area, outside patio, the kids pool… need attention and caring.
Stayed 1 night in Sep 2024

10/10 Excellent

Tomas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Joel provided great service in the restaurant/bar area. Great overall concept.
Stayed 2 nights in Sep 2024

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

8/10 Good

Frankie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice. The hotel room is too cold & no heat.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ernest

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Juan stay
Great stay! Casino was fun and hotel was near what we needed.
Stayed 3 nights in Sep 2024

10/10 Excellent

Amayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Nydia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff, good food.
Stayed 1 night in Sep 2024

8/10 Good

Monica, Fords

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, amazing staff, great food, close to the airport and beach!
Stayed 3 nights in Sep 2024

10/10 Excellent

Jenniffer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Cirleny

Travelled with group
Disliked: Amenities, property conditions & facilities
Please note the following details about my recent hotel stay: This hotel is currently undergoing renovations. Upon checking in, the front desk attendant assured me that the noise from the renovations would be minimal. However, there was an excessive amount of noise coming from the room above, with high decibel levels. The drilling and demolition work started at 8 am every day and lasted until 10 am. When I asked the front desk attendant if the drilling could start after 10 am to minimize disturbance, she informed me that the renovations were on a fixed schedule. I expressed my concern about the early morning noise disrupting guests who were still sleeping, but the schedule couldn't be adjusted. In addition to the noise issue, the pool was not well maintained. There was debris floating on the surface, including pineapple remnants from drinks and unsupervised children behaving recklessly. Unfortunately, I developed a rash after using either the hot tub or the pool, making me regret my decision to swim. On a positive note, the food at the restaurants was good, and the staff was friendly. While the property has potential, it is clear that maintenance is lacking.
Stayed 4 nights in Sep 2024