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Fairmont El San Juan Hotel

5.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Fairmont El San Juan Hotel

Hypo-allergenic bedding, pillow-top beds, in-room safe
Villa, 1 King Bed, Balcony, Ocean View
Casita, Suite, 1 King Bed, Terrace, Oceanfront | Terrace/patio
7 bars/lounges, lobby lounge, wine bar
Sports facility

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
6063 Isla Verde Avenue, Carolina, 00979
  • Isla Verde Beach
    1 min walk
  • Banyan Tree Grill
    1 min walk
  • Sacred Heart Station
    11 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.)
    13 min walk

Room options

View all photos for Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

  • 191 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe

Signature Room, 1 King Bed, Ocean View

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed, Patio

Hypo-allergenic bedding, pillow-top beds, in-room safe

Fairmont, Room, 1 King Bed, Patio

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

  • 57 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Patio

Fairmont, Room, 2 Queen Beds, Patio

Fairmont, Room, 2 Queen Beds, Patio

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed, Accessible, Ocean View

Signature Room, 1 King Bed, Accessible, Ocean View

Signature Room, 1 King Bed, Accessible, Ocean View

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

  • 128 sq m
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Accessible

Hypo-allergenic bedding, pillow-top beds, in-room safe

Fairmont, Room, 1 King Bed, Accessible

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe

Signature Room, 2 Queen Beds, Ocean View

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Terrace, Beachside

View from room

Villa, 2 Queen Beds, Terrace, Beachside

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 2 Queen Beds, Accessible

Hypo-allergenic bedding, pillow-top beds, in-room safe

Fairmont, Room, 2 Queen Beds, Accessible

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Terrace, Beachside

Hypo-allergenic bedding, pillow-top beds, in-room safe

Villa, 1 King Bed, Terrace, Beachside

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, pillow-top beds, in-room safe

Fairmont, Room, 1 King Bed, Accessible, Bathtub

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe

Villa, 1 King Bed, Balcony, Ocean View

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 2 Queen Beds, Balcony, Poolside

Hypo-allergenic bedding, pillow-top beds, in-room safe

Villa, 2 Queen Beds, Balcony, Poolside

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bungalow, 1 King Bed, Terrace

Bungalow, 1 King Bed, Terrace

Bungalow, 1 King Bed, Terrace

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 2 Queen Beds

Hypo-allergenic bedding, pillow-top beds, in-room safe

Fairmont, Room, 2 Queen Beds

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed

Hypo-allergenic bedding, pillow-top beds, in-room safe

Fairmont, Room, 1 King Bed

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

View from room

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 2 Queen Beds, Terrace, Poolside

View from room

Villa, 2 Queen Beds, Terrace, Poolside

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 2 Queen Beds, Terrace, Beachside

Villa, 2 Queen Beds, Terrace, Beachside

Villa, 2 Queen Beds, Terrace, Beachside

  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Partial Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Partial Ocean View

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Partial Ocean View

Hypo-allergenic bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Partial Ocean View

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Balcony, Poolside

Hypo-allergenic bedding, pillow-top beds, in-room safe

Villa, 1 King Bed, Balcony, Poolside

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, pillow-top beds, in-room safe

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Terrace, Poolside

Hypo-allergenic bedding, pillow-top beds, in-room safe

Villa, 1 King Bed, Terrace, Poolside

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Parlor, 1 King bed)

Suite, 1 Bedroom (Parlor, 1 King bed)

Suite, 1 Bedroom (Parlor, 1 King bed)

  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

Hypo-allergenic bedding, pillow-top beds, in-room safe

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Accessible, Terrace (Poolside)

Hypo-allergenic bedding, pillow-top beds, in-room safe

Villa, 1 King Bed, Accessible, Terrace (Poolside)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Royal Sonesta San Juan

Pool
Spa
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Restaurant
4.5 out of 5, Wonderful, (1596)
The price is AU$1,067
for 1 room
includes taxes & fees
14 Jan - 15 Jan
The Royal Sonesta San Juan

About the area

Carolina

A stay at Fairmont El San Juan Hotel places you in the heart of Carolina, a 5-minute drive from The Mall of San Juan and 6 minutes from Museo de Arte de Puerto Rico. .This beach resort is 5.8 mi (9.4 km) from Plaza las Americas and 5.9 mi (9.5 km) from Puerto Rico Convention Center.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Isla Verde Beach - 1 min walk
  • Carolina Beach - 9 min walk
  • Museo de Arte de Puerto Rico - 6 min drive
  • Plaza las Americas - 9 min drive
  • Puerto Rico Convention Center - 10 min drive

Getting around

  • Pinero Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 8 min drive

Restaurants

  • ‪Mi Casita Restaurant - ‬4 min walk
  • ‪Lupi's Mexican Grill & Sports Cantina - ‬2 min walk
  • ‪24 Market Place - ‬4 min walk
  • ‪La Bodeguita - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬2 min walk

About this property

Fairmont El San Juan Hotel

On beach with 4 outdoor pools, near Isla Verde Beach
Fairmont El San Juan Hotel offers 388 air-conditioned accommodations with espresso makers and safes. Beds feature pillowtop mattresses. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 388 air-conditioned rooms featuring espresso makers and LED televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 4 outdoor swimming pools are a perfect way to relax and recharge. This resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Caribbean cuisine at Caña, one of the resort's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Carolina? This resort has 40000 square feet (3716 square meters) of space consisting of conference space and 3 meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Caña - This restaurant specializes in Caribbean cuisine. Guests can enjoy drinks at the bar.
El Bistro - This coffee shop serves breakfast and light fare. Open daily.
Chandelier Bar - This lobby lounge serves light fare only. Open daily.
Wine Bar - Onsite wine bar. Open daily.
El San Juan Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured self parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • Caña
  • El Bistro
  • Chandelier Bar
  • Wine Bar
  • El San Juan Beach Club

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Beach club (surcharge)
  • Beach volleyball
  • Bike rentals
  • Billiards/pool table
  • Concerts/live shows
  • Designer shops
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Nightclub
  • Shopping
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (40000 square feet)
  • Meeting rooms - 3

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bath
  • Lift
  • Grab bar in bath
  • Grab bar in shower
  • Low-height plug sockets in bathroom
  • Sign language-capable staff
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • 14 casino gaming tables
  • 298 casino slot machines
  • At least 80% of lighting from LEDs
  • Beach towels
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Casino (15000 square feet of space)
  • Couples dining
  • Local artist showcase
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow-top mattress

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 50-inch LED TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Mini fridge

More

  • Connecting rooms available
  • Free local calls
  • LED light bulbs
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 21 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 41.74 for adults and USD 20.33 for children
  • Secured self parking fee: USD 27.85 per day (in/out privileges)
  • Secured valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Fairmont El San Juan Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 980 out of 1724 reviews" "
Rating 8 - Good. 324 out of 1724 reviews" "
Rating 6 - Okay. 204 out of 1724 reviews" "
Rating 4 - Poor. 102 out of 1724 reviews" "
Rating 2 - Terrible. 114 out of 1724 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at this beautiful hotel will be coming back soon
Stayed 4 nights in Sep 2024

6/10 Okay

Dana

Travelled with partner
Liked: Staff & service, amenities
Cons: Linen was wet on the bed and smelled like mildew, no wash clothes provided and when we asked for some the cleaning lady stated they were waiting on the linen to return. Not much options for food, after 11pm no food at all at the hotel. Pros: location is great $4 uber from the airport, restaurants walking distance from hotel, lots to do at the hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

robert

Liked: Cleanliness, amenities, property conditions & facilities
just a wonderful clean, classy hotel
Stayed 7 nights in Sep 2024

10/10 Excellent

Subhash

Stayed 1 night in Sep 2024

4/10 Poor

Hananah, Raleigh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jaclyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing !!! Highly recommend
Stayed 6 nights in Sep 2024

10/10 Excellent

Anderson E Aniella

Liked: Cleanliness
Stayed 3 nights in Sep 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent close to 400 per night I was expecting cleanliness and upgraded accommodation's. Instead the room was dirty, had not been dusted, so humid that I slept in wet sheets the first night. The sink in the bathroom had mold along the edges, the bathroom itself needed improvement. The patio was dirty as were the chairs. I asked for the curtains to be switched out as they were all full of mold, from my first day and everyday. It never happened. Staff and front desk was nice enough but ignored my request. I was given an opportunity to take a cabin close to the beach but it meant leaving half my family in the main building as they would not accommodate for our second room. They sent up a large de-humidifier, and I had to ask a few times a day for it to be emptied...if I didn't ask it didn't happen. I ended up carrying about 3 gallons of water at least 3 times a day to empty it out. The restaurant doors were so dirty, wall paper peeling in certain areas...there was a ball of hair on the carpeting in the hallway of our floor...for days..never again.
Stayed 5 nights in Sep 2024

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Shonelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the convenience of the property location. Loved the scenery. One thing i didnt like was i kept getting stopped to see my room key. If it is such a problem of people not having a reservation there and are still entering areas that they should not then the hotel should consider having hand bands given to room guests.
Stayed 3 nights in Sep 2024

10/10 Excellent

Sharon Nakalyowa

Stayed 4 nights in Sep 2024

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding service overall, attentive and friendly service from every staff member encountered
Stayed 2 nights in Sep 2024

10/10 Excellent

Oscar

Stayed 3 nights in Sep 2024

8/10 Good

Rejena

Travelled with partner
Liked: Cleanliness, staff & service
I loved the location of our room. The sand fleas were horrific for me. I can’t use off …. I’m covered with bites. My husband doesn’t have any. The staff was amazing and the choice of restaurants inside the hotel were great. I was able to spend my birthday with a private chef and staff @ Sushi By Bau!!!!! Best birthday ever 💕
Stayed 5 nights in Sep 2024

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Faith Amber

Stayed 5 nights in Sep 2024

6/10 Okay

lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Marisol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excelent also we went we a toddler and he really enjoyed so much. the room it was very clean ,and every day they did clean services ;to different to others hotels. The staff is always attendent
Stayed 4 nights in Sep 2024

8/10 Good

Richard Courtney Errol

Stayed 4 nights in Aug 2024

6/10 Okay

Torius

Stayed 3 nights in Aug 2024

10/10 Excellent

Eman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and a lot to do
Stayed 4 nights in Sep 2024

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Janet

Travelled with family and small children
Liked: Staff & service
Thus hotel has the most beautiful lobby, it makes you feel like you are in the glamorous era of the 20s, there are lots of activities at night and the staff is real nice. However, room are not in good condition. My bathroom had mold in the ceiling, my mom’s rooms bathroom also had problems with the shower door, my cousins also has problemas with the bathroom and the a/c was not working properly. Overall all the carpets in the property seemed a little dirty and the overall state of the property I don’t think it was up to part with the price of the room per night and all the extra charges. I have stayed here twice and I don’t plan on staying again. Like I said the party at night is a lot of fun but just not worthwhile in my opinion.
Stayed 4 nights in Sep 2024

8/10 Good

Keisha

Liked: Staff & service
Rooms are too old and dirty.
Stayed 3 nights in Sep 2024

10/10 Excellent

Julian

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024