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Holiday Inn Express San Juan Condado, an IHG Hotel

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express San Juan Condado, an IHG Hotel

Beach nearby, sun-loungers, beach umbrellas, beach towels
Outdoor pool, open 8:00 AM to 11:00 PM, pool loungers
Beach nearby, sun-loungers, beach umbrellas, beach towels
Standard Room, 2 Queen Beds
Gift shop

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast included
    Breakfast included
  • Hot tub
    Hot tub
  • Housekeeping
    Housekeeping
  • Parking available
    Parking available
  • Pool
    Pool
  • Gym
    Gym

Explore the area

Map
1 Mariano Ramirez Bages, San Juan, 00907
  • Casino del Mar at La Concha Resort
    7 min walk
  • Condado Beach
    11 min walk
  • Plaza del Mercado
    15 min walk
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    9 min drive

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout curtains

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

San Juan

With a stay at Holiday Inn Express San Juan Condado, an IHG Hotel in San Juan (Condado), you'll be within a 15-minute walk of Casino del Mar at La Concha Resort and Condado Beach. .This hotel is 2.3 mi (3.6 km) from Pan American Pier and 2.5 mi (4 km) from Puerto Rico Convention Center.

What's nearby

  • Casino del Mar at La Concha Resort - 7 min walk - 0.6 km
  • Condado Beach - 11 min walk - 0.9 km
  • Pan American Pier - 5 min drive - 3.7 km
  • Puerto Rico Convention Center - 5 min drive - 4.0 km
  • Port of San Juan - 5 min drive - 4.4 km

Getting around

  • Domenech Station - 7 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 15 min drive

Restaurants

  • ‪Stk - ‬2 min walk
  • ‪Serafina Restaurant - ‬3 min walk
  • ‪Tacos & Tequila - ‬3 min walk
  • ‪Semilla Kitchen and Bar - ‬2 min walk
  • ‪La Vergüenza Condado - ‬3 min walk

About this property

Holiday Inn Express San Juan Condado, an IHG Hotel

Hotel with free breakfast, a quick walk to Casino del Mar at La Concha Resort
Holiday Inn Express San Juan Condado, an IHG Hotel offers 116 accommodations with safes and coffee/tea makers. 52-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and microwaves are provided. Bathrooms include showers and hair dryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 116 guestrooms featuring refrigerators and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature hair dryers and toothbrushes and toothpaste. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a vending machine.
A complimentary full breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk.
A complimentary full breakfast is served each morning between 6:30 AM and 10:00 AM.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 25 per night; includes in/out privileges)

Food and drink

  • Free full breakfast available daily 6:30 AM–10:00 AM
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • A hot tub

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Nature reserve
  • Outdoor furniture
  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 91
  • Front entrance ramp
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 91
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 91

More

  • Beach towels
  • Renovated entire property – December 2022
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer
  • Private bathroom
  • Shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 52-inch smart TV
  • TV channels
  • Hulu
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • Resort fee: 18 percent of room rate
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Faxes
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 25 per night (in/out privileges)
  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 8:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel San Juan Plaza
San Juan Plaza
San Juan Plaza Hotel
Holiday Inn Express San Juan Condado Hotel
Holiday Inn Express Condado Hotel
Holiday Inn Express San Juan Condado
Holiday Inn Express Condado
Holiday Inn Express San Juan Hotel San Juan
Holiday Inn San Juan
San Juan Holiday Inn
Holiday Inn Express Puerto Rico
Express Juan Condado, An Ihg
Holiday Inn Express San Juan Condado
Holiday Inn Express San Juan Condado, an IHG Hotel Hotel
Holiday Inn Express San Juan Condado, an IHG Hotel San Juan

Holiday Inn Express San Juan Condado, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 476 out of 1002 reviews" "
Rating 8 - Good. 244 out of 1002 reviews" "
Rating 6 - Okay. 142 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 77 out of 1002 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eciane

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The location was nice .. near lots of attractions and restaurants
Stayed 2 nights in Aug 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
We mostly enjoyed our stay. The property needs updating. The area around the property is noisy and very busy. Feels safe due to the amount of police, otherwise, it's a bit iffy. Beach is just across the street. Great dining nearby. Staff are very helpful. Though we were charged a hefty extra fee due to flight timing mistake that made us late for check-in.
Stayed 3 nights in Aug 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Clean Room! Great Location!
Stayed 1 night in Aug 2024

10/10 Excellent

Leeann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. They provided great customer service.
Stayed 2 nights in Aug 2024

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was cool..statf was helpful and friendly.
Stayed 5 nights in Aug 2024

6/10 Okay

Migdalia

Travelled with partner
Liked: Staff & service
pictures you would not get the real ambience. Having the option to have breakfast every morning is very very good wether it was the best or not but I loved the avena yummm! And plenty for everyone to enjoy.😉 The staff was great including housekeeping very inviting and made you feel at home. Overall I would stay again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They set up the room for our honeymoon. It was so nice!! Good location too
Stayed 6 nights in Aug 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very close to the beach, restaurants, bars, etc. We walked to everything in our area. Lagoon activiities. Lots to do! Pool was small but served its purpose. Free breakfast was nice. Needed a business center at hotel. Staff was friendly and attentive.
Stayed 3 nights in Aug 2024

10/10 Excellent

Veronica

Stayed 2 nights in Aug 2024

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was AMAZING!! They were so helpful and kind to answer any questions. The location was great, quick walk to the beach and the hotel had beach chairs and umbrellas set up for its residents. We stayed for a quick weekend and loved it.
Stayed 2 nights in Aug 2024

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything EXCEPT there is NO FREE PARKING. you have to pay $25 a day for valet service
Stayed 3 nights in Aug 2024

10/10 Excellent

ELEANORI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a confusion on the nighr we check in they put us to the next hotel bec they said they're not informed (Expedia) that we're coming in. But I keep gatting the texts asking how was my checing in so I came back to them that they we're informed bec Holiday Inn Express keep texting me So I went back and spoke to Victor very helpful , compassionate and did above and beyond to help he said He'll let the manager knows and come by 9 am the next day bec he'll be there. Allen the manager no question askec told me we'll take you back here just come around 11 am the room will be ready. So we and I got my peace of mind bec If I didn't tell my situation we will be spending time in different hotel for 8 days and that would not be nice and right specially I have my 3 kids with me. But the rest they we're vwry good to us.
Stayed 8 nights in Jul 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Antonio

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 4 nights in Aug 2024

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great staff and a great location.
Stayed 4 nights in Jul 2024

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good value. Clean, decent pool, good breakfast and friendly staff.
Stayed 5 nights in Aug 2024

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very friendly, breakfast options were very good, room was clean and comfortable.
Stayed 4 nights in Jul 2024

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but beware of added Resort Fee!
Great location! Near Beach, offers breakfast and friendly staff. I don't like the 18% additional resort fee $48 on a $200 room rate was pricey especially if we only stayed for less than half a day. Resort fee is the charge for using the beach and other facility usage. Not sure why they don't just add that to the hotel cost. It's unavoidable and somewhat deceptive way to get you in. Also, $25 to valet park your car. If they take out the 18% resort fee, then we will come back.
Stayed 1 night in Jul 2024

6/10 Okay

Luis Alberto

Travelled with family and small children
Elevators small and on the second day we stayed one out of the two elevators broke, had to be waiting long periods of time or use stairs. Jacuzzi was nasty dirty green water. I use valet parking for a day and when got home I see receipt noticed I was charged for two days instead.
Stayed 4 nights in Jul 2024

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to everything
Stayed 1 night in Jul 2024

2/10 Terrible

Keneisha Maria

I never got to stay at the property , because of the known global outage and I never received my money back . Almost $950 down the drain.
Stayed 4 nights in Jul 2024

6/10 Okay

Carla

Travelled with group
Liked: Cleanliness
Great Location and good breakfast.
GREAT Location to walk around. Rooms are comfortable. Breakfast was Great. No good Parking!! The Hot Tub was built WRONG!!! the 7 water openings on the floor should be on the wall by where we sit so that we can get the water to hit our backs (not our feet). Elevators need to be rebuilt or renovated to be more modern.
Stayed 3 nights in Jul 2024

8/10 Good

KIMBERLEE, SAINT THOMAS

Liked: Staff & service
Nice property couldve been better... pool area not to clean bush all in the pool and my room had hair all over at check in
Stayed 4 nights in Jul 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024