2/10 Terrible
Elena, Newport Beach
22 Oct 2024
I just stayed at the Marriott this past weekend and did not like it at all. My key wasn’t working. We only had a few minutes to get to the hotel and freshen up and it was a disaster. I waited in line to get a key I went to the room key did not work by that time, my Uber was there and we had to carry our luggage the whole night because the key wasn’t working nor could we have had freshen up. The desk lady was so kind and professional, it was out of her control. So stressful and upsetting to have driven so far just to not have access to what we paid for.
Elena
Stayed 1 night in Oct 2024